List of Mphasis Digital Risk LoanFx Customers
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Since 2010, our global team of researchers has been studying Mphasis Digital Risk LoanFx customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mphasis Digital Risk LoanFx for Loan Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mphasis Digital Risk LoanFx for Loan Management include: Citibank, a United States based Banking and Financial Services organisation with 226000 employees and revenues of $81.09 billion, Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion and many others.
Contact us if you need a completed and verified list of companies using Mphasis Digital Risk LoanFx, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mphasis Digital Risk LoanFx customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citibank | Banking and Financial Services | 226000 | $81.1B | United States | Mphasis | Mphasis Digital Risk LoanFx | Loan Management | 2019 | n/a |
In 2019 Citibank selected Mphasis Digital Risk LoanFx to deliver origination services under the Loan Management category. The engagement targeted two strategic objectives, enabling omnichannel delivery of loan origination services and reducing time to fulfillment across the origination lifecycle.
Mphasis Digital Risk LoanFx was deployed as a single hub for loan origination to manage and process Citibank’s origination pipeline as a unified portfolio. Implemented functional capabilities included external data ingestion to pre-populate application fields, borrower identification, income and asset determination, pre-underwriting workflows, use of big data analytics to predict customer sales efficiency and improve engagement, follow-up analysis of application interactions, and single sign-on to enhance cybersecurity and reduce fraud.
The implementation integrated D1C approved external data sources to support partial and full field population and to accelerate pre-underwriting decisioning, while analytics instrumentation captured application-level data for iterative improvement. Technology services for deployment and ongoing support were provided by Mphasis, Digital Risk’s parent, aligning platform operations with Citibank’s origination teams and processes.
Governance and process restructuring concentrated on centralizing origination workflows so the back end could keep pace with front-end digital channels, enabling tighter control of underwriting handoffs and more consistent omnichannel intake. The deployment emphasized configurable, analytics-driven workflows rather than heavy customization, consistent with Loan Management best practices for faster product deployment and operational scalability. Industry context notes that cloud-delivered, configurable digital banking platforms have enabled faster go-to-market and are associated with materially higher cost savings in recent cycles, with cited ranges of 40% to 60% in some cases.
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Citigroup | Banking and Financial Services | 230000 | $81.1B | United States | Mphasis | Mphasis Digital Risk LoanFx | Loan Management | 2018 | n/a |
In 2018, Citigroup's CitiMortgage implemented Mphasis Digital Risk LoanFx as its digital front-end mortgage origination platform in the United States to streamline the loan application-to-underwriting process and provide real-time status updates to loan officers, borrowers, and realtors. The deal was announced in January 2018 with implementation starting then and full production expected in early 2019.
Mphasis Digital Risk LoanFx was configured as a Loan Management front end that centralized digital application intake, borrower and realtor portals, status tracking, and workflow orchestration to hand off loan packages to underwriting. The platform delivered capabilities typical of Loan Management solutions, including digital document capture, automated status notifications, and configurable business rules to standardize application triage and underwriting readiness.
The deployment integrated the LoanFx digital front end with Black Knight's LoanSphere Empower LOS, enabling transfer of loan files and status synchronization between origination workflows and the loan operating system. Integration with LoanSphere Empower LOS supported real-time status updates for loan officers and consumers, and the architecture emphasized synchronization between systems to maintain consistent file state across origination and servicing touchpoints.
Operational scope centered on CitiMortgage operations in the United States, impacting retail origination, underwriting, and customer engagement teams, with loan officers and realtors consuming status updates through borrower facing interfaces. Governance and rollout followed a phased production timeline announced in January 2018, moving from initial implementation to full production in early 2019 while aligning process standardization and operational handoffs between origination and underwriting.
The implementation delivered faster cycle times according to Digital Risk, with reductions to as little as 20 minutes reported for certain application to underwriting handoffs. No cost or additional risk details were disclosed.
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