List of Mproof Clientele ITSM Customers
Singapore, x,
Singapore
Since 2010, our global team of researchers has been studying Mproof Clientele ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mproof Clientele ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mproof Clientele ITSM for IT Service Management include: VolkerWessels, a Netherlands based Construction and Real Estate organisation with 17000 employees and revenues of $7.11 billion, CIMB Bank Malaysia, a Malaysia based Banking and Financial Services organisation with 34183 employees and revenues of $4.13 billion, Avans Hogeschool, a Netherlands based Education organisation with 2900 employees and revenues of $750.0 million and many others.
Contact us if you need a completed and verified list of companies using Mproof Clientele ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mproof Clientele ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Avans Hogeschool | Education | 2900 | $750M | Netherlands | Mproof | Mproof Clientele ITSM | IT Service Management | 2018 | n/a | In 2018, Avans Hogeschool implemented Mproof Clientele ITSM to manage large seasonal spikes in student support requests around the start of each academic year. Mproof Clientele ITSM is an IT Service Management solution used to centralize incident logging and ticketing for student-facing IT support and the central service desk. The implementation focused on core incident management and ticketing workflows, with configuration of service desk queues, SLA tracking, and standardized incident logging. The deployment used automation to streamline intake and routing of high volume student requests and templated response workflows to accelerate incident handling during peak periods. Operational coverage emphasized student support operations across Avans campuses in the Netherlands and the university central IT service desk, aligning front-line support teams and campus helpdesks under a single IT Service Management practice. The rollout was timed to address predictable seasonal demand spikes tied to academic intake. Governance adaptations included capacity planning for intake periods and process rules to adjust queue behavior during peak load. The vendor testimonial highlights that Mproof Clientele ITSM improved scalability and incident logging and reduced pressure on the service desk at Avans Hogeschool. | |
 |
CIMB Bank Malaysia | Banking and Financial Services | 34183 | $4.1B | Malaysia | Mproof | Mproof Clientele ITSM | IT Service Management | 2014 | n/a | In 2014, CIMB Bank Malaysia deployed Mproof Clientele ITSM to improve change and incident management across the bank in the ASEAN region. The deployment addressed IT Service Management requirements by digitizing request for change approvals and formalizing incident workflows to remove paper based RFC approvals and enable RFC to incident linking and on demand reporting. Mproof Clientele ITSM was used primarily for change management and incident management modules, with configuration focused on electronic RFC approval workflows, RFC to incident correlation, and ad hoc reporting for operational visibility. The implementation included role based approval flows and on demand report capabilities to support audit trails and operational oversight. Operational scope covered bank wide IT operations and service desk functions within the ASEAN footprint, with governance adjustments to formalize RFC approvals and incident escalation procedures. The vendor case study reports faster approvals, improved auditability and higher customer satisfaction as outcomes of the Mproof Clientele ITSM implementation. | |
 |
VolkerWessels | Construction and Real Estate | 17000 | $7.1B | Netherlands | Mproof | Mproof Clientele ITSM | IT Service Management | 2016 | n/a | In 2016 VolkerWessels implemented Mproof Clientele ITSM to redesign and standardize IT and service processes during an internal reorganization. The deployment targeted IT operations and service delivery teams across the Netherlands, positioning Mproof Clientele ITSM as the company IT Service Management platform to unify process definitions and operating procedures. The implementation concentrated on configuring standard IT Service Management workflows, applying templates and lifecycle controls to enforce consistent ticket handling. Based on the vendor testimonial, the rollout emphasized core process redesign that aligns with common ITSM capabilities, for example incident management, change management and service request handling, together with workflow orchestration and role based approvals to stabilize service delivery. Governance work focused on centralizing process documentation, defining process owners and establishing repeatable handoffs to make service management easier to adopt across teams in the Netherlands. The vendor testimonial highlights improved process structure and broader adoption as primary outcomes from the Mproof Clientele ITSM deployment. |
Buyer Intent: Companies Evaluating Mproof Clientele ITSM
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||