List of myMeta Customers
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Since 2010, our global team of researchers has been studying myMeta customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased myMeta for Digital Adoption from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using myMeta for Digital Adoption include: Al-Futtaim Group, a United Arab Emirates based Professional Services organisation with 33000 employees and revenues of $12.74 billion, Radisson Hotel Group, a Belgium based Leisure and Hospitality organisation with 100000 employees and revenues of $7.30 billion, Bel, a France based Consumer Packaged Goods organisation with 11000 employees and revenues of $4.04 billion and many others.
Contact us if you need a completed and verified list of companies using myMeta, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The myMeta customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Al-Futtaim Group | Professional Services | 33000 | $12.7B | United Arab Emirates | myMeta Software | myMeta | Digital Adoption | 2023 | n/a |
In 2023 Al-Futtaim Group deployed myMeta, a Digital Adoption application, alongside SAP SuccessFactors to provide embedded step-by-step guidance, video walkthroughs and multilingual support for HR processes. The implementation targeted HR system adoption across the organization, positioning myMeta as the in-application guidance layer integrated with SAP SuccessFactors to accelerate end user onboarding and task completion.
myMeta was configured to deliver embedded step-by-step guidance and instructional videos, with multilingual content in English, Arabic and Chinese to match Al-Futtaim’s workforce language needs. Configuration included contextual help flows and guided task lists consistent with Digital Adoption functional workflows, ensuring guidance appears in situ within SAP SuccessFactors screens and HR transaction sequences.
Integration work centered on embedding myMeta into the SAP SuccessFactors user experience, enabling in-app guidance for HR transactions and employee self-service. The HR adoption project was reported to generate more than 3,000 monthly myMeta users, and the customer narrative cites improved data quality and reduced helpdesk demand as direct outcomes of the myMeta deployment.
Rollout and governance emphasized an HR-focused adoption program across Al-Futtaim’s global workforce, supporting the UAE-headquartered group’s roughly 33,000 employees with localized guidance and language governance. Operational coverage included HR and employee self-service processes, and the implementation established in-application guidance controls to standardize workflows and reduce reliance on reactive helpdesk support.
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Bel | Consumer Packaged Goods | 11000 | $4.0B | France | myMeta Software | myMeta | Digital Adoption | 2023 | n/a |
In 2023, Bel Group engaged myMeta to enhance the SAP SuccessFactors employee experience, deploying myMeta in the Digital Adoption category as part of a global HR initiative led from Bel Group headquarters in France. The initiative focused on simplifying core HR interactions and improving usability for employees across the organization.
myMeta was configured to redesign the SAP SuccessFactors user interface and to deliver tailored step by step in-application guidance and contextual help, reducing cognitive load for end users. Implementation included custom business rules to automate validations and streamline form completion, and category aligned Digital Adoption capabilities such as guided walkthroughs and contextual tips were applied to support HR workflows.
The deployment integrated directly with SAP SuccessFactors to surface guidance within live HR screens and to enforce the custom business rules within transactional workflows. Operational scope targeted global HR processes originating from the company headquarters in France, with configuration focused on employee lifecycle touchpoints and HR administrative tasks.
Governance activity included embedding business rule logic into HR processes and coordinating configuration with HR process owners for phased rollout and adoption support. According to the vendor case study, the engagement delivered a more intuitive user experience, higher efficiency and reduced errors on SAP SuccessFactors.
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Radisson Hotel Group | Leisure and Hospitality | 100000 | $7.3B | Belgium | myMeta Software | myMeta | Digital Adoption | 2023 | n/a |
In 2023 Radisson Hotel Group implemented myMeta to transform internal support ticketing at its headquarters in Belgium. The deployment used myMeta as a Digital Adoption application to add in-app assistance for frontline staff and to improve capture of operational issues for support and IT teams.
The implementation centered on an in-app assistance button and contextual session capture capabilities enabled through the myMeta interface, providing a single-click pathway for staff to report issues from within operational applications. Functional configuration emphasized in-app guidance, automated ticket initiation, and contextual telemetry capture to ensure support tickets included session context and reproducible steps.
myMeta was integrated with Quantum Metric to attach contextual session data to support tickets, accelerating issue reporting and surfacing behavioral context for analysts. The rollout targeted support and IT processes at Radisson Hotel Group HQ in Belgium and increased ticket capture from frontline staff, strengthening the connection between service desks and operational users.
Governance changes focused on streamlining support workflows and standardizing ticket content, with process updates to route richer contextual tickets to troubleshooting teams. As implemented, the myMeta Digital Adoption deployment improved problem identification and resolution times and streamlined support operations without introducing other named platform changes.
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