List of N-able Passportal Customers
Burlington, 1803, MA,
United States
Since 2010, our global team of researchers has been studying N-able Passportal customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased N-able Passportal for Identity and Access Management (IAM) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using N-able Passportal for Identity and Access Management (IAM) include: City of Ventnor City, a United States based Government organisation with 178 employees and revenues of $20.0 million, Infranet Solutions, a United States based Education organisation with 10 employees and revenues of $1.0 million, Psd Net United Kingdom, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using N-able Passportal, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Ventnor City | Government | 178 | $20M | United States | N-able | N-able Passportal | Identity and Access Management (IAM) | 2024 | n/a |
In 2024 Ventnor City implemented N-able Passportal for Identity and Access Management (IAM) to centralize privileged credential management and IT documentation following a ransomware incident earlier that year. The N-able Passportal deployment was delivered as part of a broader N-able security and backup suite and the services went live in 2024, aligned with an effort to strengthen detection, isolation, and recovery capabilities across municipal IT systems.
N-able Passportal was configured to serve as the central credential store and documentation repository for the city IT organization, with standard Identity and Access Management (IAM) functions applied such as centralized password vaulting, role based access controls, credential lifecycle handling, and audit logging to support access reviews. Configuration work focused on consolidating IT account records and procedural documentation into the Passportal knowledge layer, enabling secure storage of privileged secrets and structured access workflows for city administrators and support staff.
Operationally the implementation was coordinated alongside other N-able security and backup tools listed in the published case study, creating a security stack where Passportal provides privileged access governance while detection and backup components address containment and recovery. Governance changes included centralized credential governance, documented access provisioning and deprovisioning processes, and audit trail enforcement to support incident response and ongoing operations, with the overall stack designed to reinforce the citys ability to detect, isolate, and recover from security incidents.
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Infranet Solutions | Education | 10 | $1M | United States | N-able | N-able Passportal | Identity and Access Management (IAM) | 2016 | n/a |
In 2016, InfraNet Solutions implemented N-able Passportal to centrally secure and manage privileged credentials and to offer a branded password management service to its MSP customers. N-able Passportal was provisioned as the company’s Identity and Access Management (IAM) platform covering their U.S. customer base and technician support workflows.
The deployment focused on a centralized credential vault, automated password change capabilities, multifactor access enforcement, and compliance reporting functionality. N-able Passportal was configured to support a reseller-branded password management offering, aligning product configuration with MSP packaging and technician access procedures.
Operational governance centralized credential stewardship and compliance reporting across InfraNet Solutions’ managed services, and process changes included automated password rotation and MFA enforcement in technician workflows. The implementation delivered improved compliance reporting and automated password changes, and it produced noticeable time savings for technicians across their U.S. customer base.
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Psd Net United Kingdom | Professional Services | 10 | $1M | United Kingdom | N-able | N-able Passportal | Identity and Access Management (IAM) | 2009 | n/a |
In 2009, Psd Net United Kingdom implemented N-able Passportal to consolidate password management and documentation across its managed services for small-business clients. N-able Passportal is an Identity and Access Management (IAM) application that was deployed to centralize credential storage and support-line knowledge artifacts.
The deployment focused on core password management and documentation capabilities, including a secure credential vault, structured documentation repository, and role-based access controls for technicians. Configuration emphasized account-level segregation so credentials and runbooks could be scoped per client, and standard access workflows were instituted to support remote troubleshooting. The implementation aligned operational procedures for service delivery and support to the capabilities of N-able Passportal.
N-able Passportal was integrated with N-able remote monitoring and management and backup tools to enable credential retrieval and documentation access during remote remediation sessions. Operational coverage targeted the MSP support and field technician functions serving small-business customers in the United Kingdom, with the system used as the primary source for client passwords and runbooks. Integration enabled secure remote access to documentation and credentials, reducing the need for physical site visits.
Governance changes introduced central control over credential custody and documentation versioning within the MSP, with procedural controls for access approval and audit trails. The deployment reduced travel and support overheads, improved documentation and password security, and contributed to roughly 50% reduction in support time for the MSP.
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