List of Nama ChatBot Customers
Sao Paulo, n/a,
Brazil
Since 2010, our global team of researchers has been studying Nama ChatBot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nama ChatBot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nama ChatBot for Chatbots and Conversational AI include: Magazine Luiza, a Brazil based Retail organisation with 40000 employees and revenues of $6.71 billion, Burger King Brazil, a Brazil based Leisure and Hospitality organisation with 2700 employees and revenues of $537.0 million, Jequiti Cosmeticos, a Brazil based Retail organisation with 3000 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Nama ChatBot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Nama ChatBot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Burger King Brazil | Leisure and Hospitality | 2700 | $537M | Brazil | Nama | Nama ChatBot | Chatbots and Conversational AI | 2019 | n/a | In 2019 Burger King Brazil implemented Nama ChatBot, supplied by Nama, as a Chatbots and Conversational AI application to focus on customer experience at point of sale. The deployment was positioned to give the company greater visibility into the customer experience process and to support more attentive in‑store service design. The Nama ChatBot implementation emphasized conversational intent recognition, scripted dialogue flows, FAQ automation, guest feedback capture, and conversational analytics. Functional configuration targeted common customer inquiries about store visits and promotions, escalation routing for complex issues, and iterative content updates driven by communications and innovation stakeholders. Operational coverage centered on customer interactions across Burger King Brazil stores, impacting customer experience, communications, and store operations teams. Governance and rollout oversight were coordinated by the communications and innovation function, with Thais Nicolau Communication and Innovation Manager at Burger King Brasil describing the initiative as an opportunity to examine the customer experience process more closely and to make visits to stores more pleasant. | |
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Jequiti Cosmeticos | Retail | 3000 | $30M | Brazil | Nama | Nama ChatBot | Chatbots and Conversational AI | 2015 | n/a | In 2015, Jequiti Cosmeticos deployed Nama ChatBot under the Chatbots and Conversational AI category to handle customer support on its public website https://www.jequiti.com.br/. Nama ChatBot was provisioned as the front-line channel for customer support, automating FAQ responses, scripted dialog flows, intent recognition, and escalation of complex cases to human agents. The implementation was configured with session management, administrative dashboards for support supervisors, and tooling for iterative conversation tuning and content updates. Operational coverage focused on Jequiti Cosmeticos customer support across Brazil, with governance centered on escalation rules, content ownership, and periodic review cycles managed by the service operations team. | |
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Magazine Luiza | Retail | 40000 | $6.7B | Brazil | Nama | Nama ChatBot | Chatbots and Conversational AI | 2018 | n/a | In 2018, Magazine Luiza implemented Nama ChatBot in the Chatbots and Conversational AI category. The deployment delivered a branded virtual attendant named Lu, developed by Nama, to enable conversational and automatic post-sale customer service across Magazine Luiza's digital channels and omnichannel retail footprint that includes its website and its network of 830 stores. The Nama ChatBot implementation focused on conversational design and automated post-sale workflows, using intent classification and natural language understanding to handle common customer queries and routine resolution paths. Configuration emphasized scripted conversation flows, automated handoffs to human agents when intent thresholds required escalation, and continuous dialog training to refine responses over time. Operational coverage centered on customer service and post-sale support, embedding the Nama ChatBot within the Lu virtual attendant on the public website and into the brand's digital servicing channels. Governance included conversational content management and iterative model retraining to maintain accuracy for post-sale scenarios, with customer service teams operating as the primary process owners and daily users of the platform. Magazine Luiza Nama ChatBot Chatbots and Conversational AI implementation standardized automated post-sale interaction patterns, reducing manual handling of routine inquiries by routing conversations through designed intent flows and escalation points. The project prioritized conversational automation for post-sale customer service, with ongoing model tuning and content governance to sustain conversational quality and service consistency. |
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