List of Natterbox Voice for Salesforce Customers
London, CR0 0XT,
United Kingdom
Since 2010, our global team of researchers has been studying Natterbox Voice for Salesforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Natterbox Voice for Salesforce for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Natterbox Voice for Salesforce for Call Center include: BNP Paribas UK, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $4.50 billion, Canada Life UK, a United Kingdom based Banking and Financial Services organisation with 1200 employees and revenues of $180.0 million, Abrigo, a United States based Professional Services organisation with 750 employees and revenues of $165.0 million and many others.
Contact us if you need a completed and verified list of companies using Natterbox Voice for Salesforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Natterbox Voice for Salesforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Abrigo | Professional Services | 750 | $165M | United States | Natterbox | Natterbox Voice for Salesforce | Call Center | 2019 | n/a | In 2019 Abrigo deployed Natterbox Voice for Salesforce as a centralized contact center application supporting Sales and Product Support teams. The deployment was delivered as part of a strategic programs portfolio led by a Program Manager in Winston Salem from March 2019 to December 2019, and it ran alongside a Salesforce Service Cloud rollout across four business units in three cities. Natterbox Voice for Salesforce was implemented to provide Call Center capabilities including intelligent call routing, management of call queues, and metrics reporting. Configuration focused on routing logic, queue prioritization, and operational reporting to surface call volume, wait times, and agent handling trends that supported faster issue resolution workflows. The implementation integrated Natterbox Voice for Salesforce with the organization s Salesforce Service Cloud instance to create a unified agent desktop and consistent case resolution process. Operational coverage targeted Sales and Product Support teams across multiple sites, aligning telephony events to Salesforce cases and dashboards to enable managers to monitor queue health and agent performance in real time. Governance was organized through cross functional teams and program level oversight, standardizing tools and processes across business units to drive consistency in customer handling. The program explicitly enabled managers to make data driven decisions to improve the customer experience and established a unified set of tools and processes that accelerated resolution and supported customer satisfaction outcomes. | |
 |
BNP Paribas UK | Banking and Financial Services | 8000 | $4.5B | United Kingdom | Natterbox | Natterbox Voice for Salesforce | Call Center | 2015 | n/a | In 2015, BNP Paribas UK implemented Natterbox Voice for Salesforce, a Call Center application. The deployment used Natterbox's Cloud PBX VoIP platform to connect enterprise telephony directly into Salesforce CRM, targeting the bank's UK contact center and front office voice workflows. Natterbox Voice for Salesforce was configured to deliver computer telephony integration known as CTI for within Salesforce call control, click to dial and screen pop capabilities, and automatic call logging against Salesforce contact and case records. The implementation incorporated regulatory compliant voice recording and mobile voice capture to support audit and compliance requirements, with the vendor's hosted session management and SIP trunking providing core call routing and telephony services. Integrations centered on embedding call records and recorded audio into Salesforce objects to align telephony events with existing customer and compliance workflows. Operational coverage focused on BNP Paribas UK's contact center and compliance teams, and governance workstreams included configuring recording policies, mapping telephony events to Salesforce workflows, and coordinating rollout sequencing to align voice capture with regulatory retention processes. | |
 |
Canada Life UK | Banking and Financial Services | 1200 | $180M | United Kingdom | Natterbox | Natterbox Voice for Salesforce | Call Center | 2018 | n/a | In 2018 Canada Life UK implemented Natterbox Voice for Salesforce as a Call Center deployment integrated into its Salesforce ecosystem. The Natterbox Voice for Salesforce implementation was positioned to provide cloud telephony and CTI capabilities inside Salesforce to support service and sales workflows. The deployment decision referenced work led by the IT Support Team Lead and a Salesforce Functional Developer responsible for end to end projects across Service Cloud, Sales Cloud, Pardot and Natterbox. Configuration work focused on embedding softphone controls, automated call logging, screen pop routing and voice activity records into Service Cloud and Sales Cloud records. The implementation included configuration of call routing rules, agent state management and voice-driven interaction data feeding into Salesforce case and lead objects. Functional configuration extended to coordination with Pardot for marketing engagement data where voice interactions informed contact activity timelines. Integrations were explicitly built between Natterbox Voice for Salesforce and Service Cloud, Sales Cloud and Pardot, and the program also interfaced with in-house software maintained by the internal development team. The project architecture emphasized Salesforce native integration points and API level voice event ingestion to maintain a single customer record inside Salesforce. Operational coverage centered on UK service and sales teams and on the IT and development teams who supported ongoing configuration and telemetry. Governance and rollout were organized around a lead functional Salesforce developer model, with the IT Support Team Lead driving end to end deliverables and coordinating a cross functional development team spanning Salesforce and in-house systems. Process changes included standardizing call handling workflows inside Salesforce and shifting voice data governance into the Salesforce change control and release cadence. The narrative reflects an implementation anchored in Salesforce centric Call Center capabilities with Natterbox Voice for Salesforce as the telephony layer. |
Buyer Intent: Companies Evaluating Natterbox Voice for Salesforce
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||