List of Naumen Contact Center Customers
Moscow, 109147,
Russia
Since 2010, our global team of researchers has been studying Naumen Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Naumen Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Naumen Contact Center for Call Center include: VTB Bank Russia, a Russia based Banking and Financial Services organisation with 76333 employees and revenues of $14.60 billion, Absolut Bank Russia, a Russia based Banking and Financial Services organisation with 2600 employees and revenues of $617.0 million, NHS Lothian, a United Kingdom based Healthcare organisation with 3000 employees and revenues of $500.0 million, Teleperformance Russia, a Russia based Professional Services organisation with 5000 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Naumen Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Naumen Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Absolut Bank Russia | Banking and Financial Services | 2600 | $617M | Russia | Naumen | Naumen Contact Center | Call Center | 2022 | n/a | In 2022, Absolut Bank Russia implemented Naumen Contact Center to consolidate customer contact handling as a Call Center solution supporting the bank's customer service and contact operations. Naumen Contact Center was deployed to provide centralized call and digital inquiry routing, agent desktop tooling, and operational reporting for front-office staff responsible for client inquiries and account servicing. The implementation focused on core Call Center modules, including automatic call distribution, interactive voice response, computer telephony integration, omnichannel queuing, agent scripting, session-based contact handling, and built-in reporting and quality monitoring. Configuration work emphasized contact routing rules, skill-based queues, agent profile configuration, and real-time dashboards to support contact handling workflows and supervisor oversight. Operational coverage included the bank's central contact center and linked branch-facing service teams, with integrations designed to synchronize telephony sessions and customer records with internal CRM and customer data stores. Governance measures implemented during rollout included role-based access controls, recorded contact logging for compliance, phased agent onboarding, and documented escalation workflows to align contact handling with banking operational processes. | |
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NHS Lothian | Healthcare | 3000 | $500M | United Kingdom | Naumen | Naumen Contact Center | Call Center | 2022 | n/a | In 2022, NHS Lothian implemented Naumen Contact Center in the Call Center category to centralize patient contact and support referral handling across its primary, community, and acute hospital services in Scotland. In the same period NICE deployed NEVA Assist and NEVA Unattended at NHS Lothian, introducing attended and unattended automation and process intelligence to address backlog and triage inefficiencies in gastroenterology referrals management. Naumen Contact Center was provisioned to deliver standard Call Center functional capabilities such as inbound patient contact handling, agent desktop support, automatic call distribution, and operational reporting, aligning the application to patient engagement and referral intake workflows. NICE NEVA Assist and NEVA Unattended provided attended automation for clinician-facing decision support and unattended automation for batch processing of referral records, enabling automated triage steps and exception handling to reduce manual administrative effort. Operational coverage focused on gastroenterology referral triage, urgent suspected cancer pathways, and clinician scheduling workflows, with NEVA directly reducing end-to-end triage bottlenecks. NHS Lothian deployed NEVA to process close to 16,000 new gastroenterology referrals annually, applying automation and process intelligence to identify unnecessary appointments and accelerate patient throughput while Naumen Contact Center supported front door patient contact across the authority’s sites. Governance and program scope included a multi-year partnership model for NEVA and plans to expand process intelligence across a broader program of process transformation at NHS Lothian. Outcomes reported for the NEVA deployment were a 50% reduction in end-to-end triage time and a 27% reduction in unnecessary appointments, outcomes that freed clinical staff for higher value activity and informed resourcing decisions, while Naumen Contact Center remains positioned to standardize contact operations across the health authority. | |
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Teleperformance Russia | Professional Services | 5000 | $80M | Russia | Naumen | Naumen Contact Center | Call Center | 2025 | n/a | In 2025 Teleperformance Russia completed the first stage of deploying its outsourcing contact center operations on Naumen Contact Center SaaS in the Call Center category. The March 2025 pilot processed more than 90,000 telephone calls and over 1,700 chat sessions, and the program is planned to scale to support more than 3,500 operators across Russia. The deployment uses a hybrid cloud plus internal contour architecture to balance SaaS delivery with customer security and secure integration requirements, preserving existing service metrics. Naumen Contact Center was implemented with NCC SaaS and hybrid on prem options, enabling core Call Center capabilities such as multichannel inbound routing, chat and voice session handling, session logging, and operational reporting consistent with contact center workflows. Operational coverage focuses on outsourced contact center functions across Teleperformance Russia, with the initial rollout executed as a staged pilot program in March 2025 and plans for progressive scaling. The hybrid topology supports direct integrations into internal contours for secure data exchange and access control while keeping cloud-hosted NCC SaaS components for centralized session management and analytics. Governance emphasized maintaining service metrics during cutover and a controlled staged rollout from pilot to broader operator coverage, with module usage aligned to SaaS and on prem modalities as described in public coverage. The narrative centers on Naumen Contact Center, Teleperformance Russia, 2025, and the Call Center application category to reflect the architecture, modules, operational scope, and staged implementation approach. | |
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Banking and Financial Services | 76333 | $14.6B | Russia | Naumen | Naumen Contact Center | Call Center | 2024 | n/a |
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