List of NeoCRM Customer Service Customers
Since 2010, our global team of researchers has been studying NeoCRM Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NeoCRM Customer Service for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NeoCRM Customer Service for Customer Experience include: Hangzhou Hikvision Digital Technology Co. Shanghai Branch, a China based Distribution organisation with 58544 employees and revenues of $12.68 billion, Schneider Electric China, a China based Manufacturing organisation with 26000 employees and revenues of $5.04 billion, Lenovo China, a China based Manufacturing organisation with 240 employees and revenues of $67.0 million and many others.
Contact us if you need a completed and verified list of companies using NeoCRM Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NeoCRM Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hangzhou Hikvision Digital Technology Co. Shanghai Branch | Distribution | 58544 | $12.7B | China | NeoCRM | NeoCRM Customer Service | Customer Experience | 2020 | n/a |
In 2020, Hangzhou Hikvision Digital Technology Co. Shanghai Branch deployed NeoCRM Customer Service. The NeoCRM Customer Service implementation is in the Customer Experience category and supported Hikvision's international eSales program to unify sales-to-service CRM processes for overseas operations and channel partners. The deployment covered multi-channel service workflows and field-service support modules, centralizing case management, service routing, and technician dispatch capabilities.
Implementation was completed in November 2020 after a three month rollout and included integrations with Outlook for email channels and a call center integration to consolidate inbound customer interactions. Operational scope prioritized overseas customer service teams and channel partner servicing, enabling service orchestration across sales and field operations. Governance focused on CRM case lifecycle controls, service-level routing rules, and cross-functional handoffs between sales, customer support, and field service teams, supporting improved overseas customer service as reported.
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Lenovo China | Manufacturing | 240 | $67M | China | NeoCRM | NeoCRM Customer Service | Customer Experience | 2019 | n/a |
In 2019, Lenovo China implemented NeoCRM Customer Service, a Customer Experience application supporting sales and service business functions. The deployment leveraged NeoCRM's PaaS-based CRM components and customizable business logic to localize CRM capabilities for the China organization while accommodating Lenovo's international business needs. Implementation work centered on configuring sales and service workflows and embedding configurable business rules to align with Lenovo China's operational procedures and cross-border requirements. NeoCRM Customer Service was positioned to support case management, lead-to-order progression, and service ticket workflows as core Customer Experience functional areas.
Modules and configuration were aligned with Sales and Service Cloud capabilities inferred from vendor materials, delivered as PaaS-hosted modules with UI localization and extensible business logic. Integration scope focused on connecting NeoCRM Customer Service to Lenovo China's sales and service operational processes, enabling localized data models and support for multiple languages for international operations. Governance emphasized configuration-driven rollout and business process localization, using staged configuration to bring frontline sales and service teams onto the platform. The engagement aimed to accelerate Lenovo China's adoption of localized CRM functionality and enhance Customer Experience operations in the region.
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Schneider Electric China | Manufacturing | 26000 | $5.0B | China | NeoCRM | NeoCRM Customer Service | Customer Experience | 2021 | n/a |
In 2021, Schneider Electric China implemented NeoCRM Customer Service in the Customer Experience category to digitize after sales and customer service operations across multiple business units. The project included deployments of NeoCRM Customer Service alongside NeoCRM Field Service to unify contact center case handling and field execution workflows. The implementation focused on core case management and service management capabilities, configuring unified case tracking, standardized case lifecycles, and field service work order visibility to support routine service orchestration and resolution workflows. Operational coverage was across Schneider Electric China business units and service organizations, and the vendor reports the system scaled to 1,000+ users within about three years. Governance and rollout were executed as a phased program beginning in 2021, consolidating case intake and routing under a single NeoCRM Customer Service platform while aligning service management processes across regions. Outcomes reported by the vendor include unified case tracking, faster resolution times, and improved service management across China.
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