List of net2phone Business VoIP Customers
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Since 2010, our global team of researchers has been studying net2phone Business VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased net2phone Business VoIP for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using net2phone Business VoIP for Call Center include: Berkshire Hathaway HomeServices N.E. Prime Properties, a United States based Construction and Real Estate organisation with 15000 employees and revenues of $4.00 billion, Click N' Close, a United States based Banking and Financial Services organisation with 335 employees and revenues of $75.0 million, Walter Surface Technologies USA, a United States based Construction and Real Estate organisation with 25 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using net2phone Business VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The net2phone Business VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Berkshire Hathaway HomeServices N.E. Prime Properties | Construction and Real Estate | 15000 | $4.0B | United States | net2phone | net2phone Business VoIP | Call Center | 2020 | n/a |
In 2020 Berkshire Hathaway HomeServices N.E. Prime Properties implemented net2phone Business VoIP to consolidate and modernize telephony across its franchise network. The deployment targeted more than 50 franchise offices and approximately 1,200 agents, with a regional rollout emphasis on Michigan and Northern Indiana and a specific focus on real estate communications processes. This implementation aligns the company with Call Center class functionality for agent communications and contact routing in a real estate operating context.
The technical architecture combined net2phone Business VoIP SIP trunking with a 3CX IP-PBX to centralize call control and enable unified voice across mobile agents and corporate staff. Configuration work centered on SIP trunk provisioning, IP-PBX extension mapping, and mobile softphone enablement to support agent mobility and centralized management. The deployment leveraged standard VoIP telephony workflows for inbound and outbound agent calling, voicemail, and centralized dial plans consistent with Call Center operational terminology.
Operational coverage included franchise offices and corporate communications for sales agents and support staff in the Michigan and Northern Indiana region, with rapid provisioning used to accelerate office onboarding. Governance changes emphasized centralized telecom provisioning and vendor-managed SIP trunking, streamlining orders and configuration for new agent activations. The project produced explicit outcomes of rapid provisioning and telecom cost reductions while improving management visibility and mobility for agents through net2phone Business VoIP.
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Click N' Close | Banking and Financial Services | 335 | $75M | United States | net2phone | net2phone Business VoIP | Call Center | 2021 | n/a |
In 2021, Mid America Mortgage implemented net2phone Business VoIP as a Call Center solution to support mortgage call handling and branch communications across the United States. The deployment followed an incremental branch onboarding model, led by a dedicated onboarding specialist and centralized cloud provisioning to bring branches onto the platform sequentially.
The implementation configured net2phone Business VoIP with a cloud administration portal that provides administrators with real-time call analytics and user management capabilities. Functional capabilities emphasized in the rollout include centralized user provisioning, administrative controls for call routing and queue management, and operational dashboards for call metrics typical of Call Center applications.
Operational coverage focused on branch offices and contact center teams supporting mortgage and finance customer interactions across the United States, with administration concentrated in corporate operations and branch IT staff. The cloud portal served as the primary operational interface for administrators to manage users and monitor live call performance.
Governance for the program incorporated a specialist-led onboarding process and centralized administrator access to analytics and user controls, enabling faster administration workflows. Reported outcomes from the deployment included improved reliability, faster administration, and better visibility into call metrics.
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Walter Surface Technologies USA | Construction and Real Estate | 25 | $20M | United States | net2phone | net2phone Business VoIP | Call Center | 2020 | n/a |
In 2020, Walter Surface Technologies USA implemented net2phone Business VoIP as a Call Center solution. The deployment started with a March 2020 proof of concept and was scaled company-wide in November 2020 to support a distributed Customer Success team across North America.
net2phone Business VoIP was configured to deliver cloud VoIP telephony with call routing, queue handling, call recording, and call center analytics to support customer service and support processes. The implementation emphasized recorded interactions and analytics for quality assurance and operational reporting, aligning with standard Call Center functional workflows.
Operational scope covered the North American region and the Customer Success organization, with a phased rollout from pilot to full production. Governance centered on centralized administration of call queues and recording policies and updated agent workflows to accommodate distributed remote teams.
The engagement explicitly improved call answer speed from 75 seconds to 30 seconds after the company-wide rollout, and it included active use of call recording and call center analytics modules as part of ongoing customer support operations.
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