List of Netigate Lumoa Customers
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Since 2010, our global team of researchers has been studying Netigate Lumoa customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Netigate Lumoa for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Netigate Lumoa for Customer Experience include: Huel Ltd, a United Kingdom based Retail organisation with 800 employees and revenues of $183.0 million, Suunto, a Finland based Retail organisation with 500 employees and revenues of $110.0 million, Fibrus United Kingdom, a United Kingdom based Communications organisation with 435 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Netigate Lumoa, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Netigate Lumoa customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fibrus United Kingdom | Communications | 435 | $20M | United Kingdom | Netigate | Netigate Lumoa | Customer Experience | 2023 | n/a |
In 2023, Fibrus United Kingdom implemented Netigate Lumoa to centralise voice of customer data across installation, support, and post sale touchpoints as a Customer Experience initiative in the UK telecoms sector. The deployment aggregated Trustpilot reviews and internal feedback streams into the Netigate Lumoa platform for unified analysis, enabling thematic extraction, sentiment classification, and dashboarding to surface recurring installation friction points.
Netigate Lumoa was configured to provide voice of customer aggregation, automated sentiment and topic classification, and role based reporting for operations and customer support teams, with dashboards focused on installation workflows. Governance and workflow changes routed identified friction into installation operations for process change and support playbook updates, and this Fibrus United Kingdom Netigate Lumoa Customer Experience deployment directly supported operations and customer support functions. Outcomes reported in vendor materials included approximately 30% reduction in contacts per customer, significant NPS gains, and improved Trustpilot scores.
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Huel Ltd | Retail | 800 | $183M | United Kingdom | Netigate | Netigate Lumoa | Customer Experience | 2019 | n/a |
In 2019, Huel Ltd deployed Netigate Lumoa to centralize customer feedback analytics and operationalize customer experience signals. Netigate Lumoa serves as the Customer Experience platform for Huel Ltd, ingesting survey responses and free text feedback to support CRM-oriented workflows across commercial teams.
The implementation emphasizes NPS analysis and open text analytics, with configurable segmentation and A/B testing capabilities used by product and retention functions. Netigate Lumoa was configured to surface thematic insight, generate dashboards for e-commerce decisioning, and automate cohort-based experiment tracking and response segmentation.
Operational integrations include Zendesk to close the feedback loop faster, enabling feedback-driven ticket creation and agent follow up across support and retention teams. Deployment scope was focused on Huel Ltds United Kingdom commerce and retention operations, with the platform used to align e-commerce, customer support, and retention processes around voice of customer signals.
Governance concentrated on survey-to-action workflows and experiment governance to validate messaging and retention levers, with Netigate Lumoa driving segmentation and response routing policies. The deployment produced an approximately plus 10 point NPS uplift and an approximately plus 164 percent response rate increase as reported in vendor materials.
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Suunto | Retail | 500 | $110M | Finland | Netigate | Netigate Lumoa | Customer Experience | 2018 | n/a |
In 2018, Suunto deployed Netigate Lumoa to automate multi language text analytics across product feedback, support, and app channels. The Netigate Lumoa deployment was scoped as a Customer Experience initiative to centralize qualitative feedback processing for product and consumer insight teams serving global product teams based in Finland.
Netigate Lumoa was configured to ingest unstructured feedback, perform language detection and sentiment extraction, and apply topic tagging to surface feature requests and recurring pain points. Configuration emphasized taxonomy driven tagging and dashboarding to enable prioritization workflows for product feature work, reducing the need for manual translation and manual tagging processes.
Operational coverage included product feedback channels, customer support tickets, and mobile app feedback, with centralized dashboards used by product and consumer insight teams across regions. Governance changes aligned tagging outputs to feature prioritization and routing workflows, and within about a year of adoption Suunto reported reductions in manual translation and tagging work and improvements in NPS and CSAT.
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