List of New Relic Infrastructure Monitoring Customers
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Since 2010, our global team of researchers has been studying New Relic Infrastructure Monitoring customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased New Relic Infrastructure Monitoring for Network Management and Monitoring from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using New Relic Infrastructure Monitoring for Network Management and Monitoring include: Toyota Japan, a Japan based Automotive organisation with 383853 employees and revenues of $314.00 billion, Global Processing Argentina, a Argentina based Banking and Financial Services organisation with 220 employees and revenues of $15.0 million, Trek Medics International, a United States based Non Profit organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using New Relic Infrastructure Monitoring, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Global Processing Argentina | Banking and Financial Services | 220 | $15M | Argentina | New Relic | New Relic Infrastructure Monitoring | Network Management and Monitoring | 2023 | n/a |
In 2023, Global Processing Argentina standardized on New Relic Infrastructure Monitoring to consolidate observability across its transaction and API ecosystem. The project aligned with Network Management and Monitoring practices, unifying telemetry for API transactions, backend services, and infrastructure that support financial services operations across Latin America.
The deployment encompassed New Relic APM, alerting, and infrastructure monitoring capabilities, with instrumentation of application performance, infrastructure metrics, traces, and centralized dashboards to surface end-to-end health. Alerting configuration emphasized signal reduction through consolidated rules and tuned thresholds to reduce noise, and dashboards aggregated metrics for operational visibility. The use of New Relic Infrastructure Monitoring provided a single pane of glass for engineering and operations teams.
Operational scope covered the companys financial services operations in the Latin America region, used by engineering, SRE, and operations teams responsible for transaction throughput and API reliability. The implementation integrated with its transaction and API ecosystem to correlate application traces with infrastructure telemetry for faster troubleshooting and root cause analysis.
The customer reported cutting alert noise by ~50% and improving mean time to resolution by ~30% after standardizing on New Relic Infrastructure Monitoring. Governance shifted toward centralized alerting ownership and incident workflows to leverage consolidated APM and infrastructure signals for coordinated response.
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Toyota Japan | Automotive | 383853 | $314.0B | Japan | New Relic | New Relic Infrastructure Monitoring | Network Management and Monitoring | 2023 | n/a |
In 2023, Toyota Japan deployed New Relic Infrastructure Monitoring to gain end to end observability across its TOYOTA SHARE mobility service. The implementation positioned New Relic Infrastructure Monitoring within the Network Management and Monitoring category to instrument edge IoT devices, the mobile application, and cloud backend services.
Module usage inferred from the case study includes New Relic Mobile, New Relic APM and New Relic Infrastructure agents, configured to collect telemetry from device agents and service traces. The configuration centralized metrics, distributed traces and mobile telemetry into unified dashboards and alerting, enabling real time detection of anomalies across the service stack.
The rollout covered the TOYOTA SHARE service in the Asia Pacific region and impacted support and engineering functions responsible for mobile operations, IoT device health and cloud service performance. Explicit outcomes reported include a reduction in SKB support inquiries of approximately 60 percent and a reduction in app related inquiries of approximately 25 percent in the Asia Pacific region.
Governance emphasized instrumenting edge devices and backend services for observability and establishing consolidated incident response workflows for operations and support teams. The deployment focused on telemetry consolidation and operational visibility rather than changes to upstream cloud architecture.
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Trek Medics International | Non Profit | 15 | $1M | United States | New Relic | New Relic Infrastructure Monitoring | Network Management and Monitoring | 2023 | n/a |
In 2023, Trek Medics International implemented New Relic Infrastructure Monitoring to improve reliability and scale its global emergency-response and dispatch platform. The deployment is categorized as Network Management and Monitoring and includes New Relic APM, logs, distributed tracing, mobile and browser monitoring, and the New Relic infrastructure agent to centralize telemetry across application and device layers.
The implementation of New Relic Infrastructure Monitoring focused on end to end instrumentation and observability. New Relic APM and distributed tracing were used to map service interactions and accelerate root cause analysis, centralized logs provided event and audit visibility, and mobile and browser monitoring captured field responder performance and end user experience. The infrastructure agent collected host and device-level metrics which enabled correlated views across application, network, and device telemetry.
Operational coverage extended to public safety and operations across multiple countries, supporting Trek Medics International emergency-response and dispatch workflows. The organization reported explicit operational outcomes, including a 9x increase in incidents supported per year and a 6x increase in devices supported, alongside efforts to reduce alert noise and speed root cause analysis. These outcomes reflect the combined visibility delivered by New Relic APM, logs, tracing, and infrastructure monitoring.
Governance and rollout emphasized monitoring standards and alert tuning to control noise and align alerts with incident response procedures for operations teams. Configuration and observability practices were centralized under New Relic Infrastructure Monitoring to provide consistent monitoring, incident triage, and operational dashboards for global emergency-response coordination.
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