List of NextGen Closed Loop Customers
Atlanta, 30305, GA,
United States
Since 2010, our global team of researchers has been studying NextGen Closed Loop customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NextGen Closed Loop for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NextGen Closed Loop for Customer Experience include: Houston ENT & Allergy, a United States based Healthcare organisation with 120 employees and revenues of $30.0 million, Valle Del Sol, a United States based Healthcare organisation with 143 employees and revenues of $20.0 million, Robertson, William W Md, a United States based Healthcare organisation with 45 employees and revenues of $5.0 million, Eye Center South, a United States based Retail organisation with 25 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using NextGen Closed Loop, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NextGen Closed Loop customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Eye Center South | Retail | 25 | $3M | United States | NextGen Healthcare | NextGen Closed Loop | Customer Experience | 2021 | n/a |
In 2021, Eye Center South implemented NextGen Closed Loop, deploying NextGen Mobile tightly integrated with NextGen Enterprise EHR to enable mobile point of care documentation. This implementation is positioned in the Customer Experience category to centralize clinician-facing documentation and patient encounter workflows for the ophthalmology practice.
The deployment focused on mobile documentation capabilities and inferred ambient and AI-assisted documentation modules as part of the NextGen Mobile and ambient offerings referenced in the vendor announcement. Functional usage emphasized surgeon and clinician mobile note capture, reduction of transcription handoffs, and in-line clinical documentation that aligns with clinical documentation, charting, and encounter management workflows.
Integration architecture centered on NextGen Mobile integration with NextGen Enterprise EHR, enabling structured data flow between mobile encounters and the enterprise chart. Operational scope covered surgical and outpatient clinical workflows at the practice level, embedding documentation at the point of care and perioperative documentation touchpoints to streamline visit throughput.
Governance adjustments emphasized updating clinician documentation workflows and sign-off processes to reflect mobile and ambient-assisted notes, with training and phased adoption implied by the nature of clinician-facing tooling. Outcomes described by the deployment include reduced transcription burden for surgeons and improved provider efficiency and patient visit throughput as part of the NextGen Closed Loop Customer Experience implementation.
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Houston ENT & Allergy | Healthcare | 120 | $30M | United States | NextGen Healthcare | NextGen Closed Loop | Customer Experience | 2024 | n/a |
In 2024, Houston ENT & Allergy implemented NextGen Closed Loop to centralize patient outreach and referral scheduling across the practice. The deployment used NextGen Closed Loop as the Customer Experience platform to align outreach, scheduling, and referral workflows with clinical scheduling operations.
The implementation configured customer experience modules including automated SMS outreach, appointment scheduling orchestration, and closed-loop referral tracking. NextGen Closed Loop was set up to orchestrate outreach triggers, manage scheduling slots, and reconcile scheduled referral appointments into the practice EHR.
The solution incorporated Luma Health's patient success platform integrated with NextGen EHR to run SMS outreach and scheduling campaigns, with scheduled appointment data feeding back into NextGen Closed Loop workflows. Operational coverage included front-desk scheduling, referral coordination, and care navigation teams within Houston ENT & Allergy.
Governance changes standardized referral routing, confirmation workflows, and appointment reconciliation to enable closed-loop tracking between the outreach platform and the EHR. Vendor reporting credits the SMS outreach and scheduling campaigns with $575,000 in scheduled referral appointments, improving patient access and referral revenue.
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Robertson, William W Md | Healthcare | 45 | $5M | United States | NextGen Healthcare | NextGen Closed Loop | Customer Experience | 2025 | n/a |
In 2025, Arkansas Palliative Care implemented NextGen Closed Loop in the Customer Experience category to strengthen billing and data integrity, expand patient access to care, and improve staff and provider efficiency. Robertson, William W Md appears as the customer record associated with this implementation dataset.
The deployment centers on the NextGen Closed Loop experience built on cloud delivery, leveraging NextGen Enterprise EHR and NextGen Enterprise PM to standardize clinical and administrative workflows. Functional modules configured include NextGen Referrals powered by Luma for automated referral routing and insurance verification, NextGen Financial and Operational Analytics for improved data integrity and reporting, and NextGen Mobile to provide clinicians rapid access to client charts from mobile devices.
Patient engagement and telehealth capabilities were included as part of the Customer Experience scope, with NextGen Patient Engage powered by Luma enabling pre-visit intake from personal devices, the NextGen PxP Portal for secure patient communication, and NextGen Virtual Visits expanding telehealth access including 24/7 nurse practitioner availability for rural populations. These modules are described as interoperable across programs and intended to support scalability as two new clinics open.
Operational coverage emphasizes palliative and primary care delivered across settings including hospital rounding, private residences, rehabilitation centers, nursing homes, and assisted living facilities, and supports Arkansas Palliative Care’s in-state GUIDE dementia program. Governance and process change focus on automating manual tasks within revenue cycle and referral workflows, aligning reporting and analytics for operational oversight, and coordinating rollout timing with the organization’s October name change to LifeTouch Health. The stated outcomes are improved billing and data integrity, expanded patient access, and enhanced staff and provider efficiency.
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Healthcare | 143 | $20M | United States | NextGen Healthcare | NextGen Closed Loop | Customer Experience | 2025 | n/a |
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Buyer Intent: Companies Evaluating NextGen Closed Loop
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