List of Nextiva VoIP Customers
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Since 2010, our global team of researchers has been studying Nextiva VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nextiva VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nextiva VoIP for PBX, VoiP and Phone Systems include: DHL, a Germany based Transportation organisation with 580580 employees and revenues of $92.61 billion, DAMAC Properties Dubai Co PJSC, a United Arab Emirates based Construction and Real Estate organisation with 1600 employees and revenues of $1.66 billion, ChromebookParts.com, a United States based Manufacturing organisation with 100 employees and revenues of $15.0 million, National Empl Benefits Admin, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Nextiva VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nextiva VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ChromebookParts.com | Manufacturing | 100 | $15M | United States | Nextiva | Nextiva VoIP | PBX, VoiP and Phone Systems | 2020 | n/a | In 2020, ChromebookParts.com implemented Nextiva VoIP in the PBX, VoiP and Phone Systems category. The deployment was administered internally by the company Systems Analyst, with operational responsibility for provisioning and ongoing telephony administration across the organization. Nextiva VoIP configuration emphasized core PBX capabilities, including creation and maintenance of users, provisioning physical phones, assigning extensions and direct inward dial numbers, and management of call flows and hunt groups. Administrative activities included extension mapping, DID assignments, and phone provisioning workflows to support voice routing and inbound call distribution. Operational management of Nextiva VoIP was coordinated alongside endpoint administration and domain user management performed via the Google Admin Panel, ensuring phone endpoints and Chrome OS and Windows devices were provisioned and tracked together. The Systems Analyst maintained account provisioning, distribution group alignment, and phone level configuration to align telephony with existing device inventories. Governance centered on user and role administration, standardized provisioning procedures, and ongoing call flow maintenance to sustain day to day voice operations across ChromebookParts.com. This represents an internally administered PBX, VoiP and Phone Systems implementation integrated operationally with endpoint and identity management practices. | |
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DAMAC Properties Dubai Co PJSC | Construction and Real Estate | 1600 | $1.7B | United Arab Emirates | Nextiva | Nextiva VoIP | PBX, VoiP and Phone Systems | 2024 | n/a | In 2024, DAMAC Properties Dubai Co PJSC implemented Nextiva VoIP under the PBX, VoiP and Phone Systems category for its UAE operations, aligning telephony capabilities with its 1,600 employee footprint. The deployment was positioned as an enterprise telephony platform to centralize voice services across corporate offices and customer facing teams. The Nextiva VoIP implementation focused on standard PBX and VoIP functional capabilities common to the category, including centralized call routing, interactive voice response workflows, call queuing and voicemail, user provisioning through an administrative console, and softphone enablement for mobile and desktop endpoints. Configuration work emphasized account and extension management, role based access for administrators, and call logging to support operational reporting requirements. Operational scope targeted business functions such as customer service, sales, and corporate communications, providing a consolidated voice channel for internal collaboration and external customer contact. Governance centered on centralized administration and telephony policy controls, with phased user onboarding and configuration standardization to streamline provisioning across sites in the United Arab Emirates. Separately, DAMAC implemented Nextiva Social & Reputation Management to centralize omnichannel social messaging, listening, and review responses, and Nextiva reported that the UAE based deployment enabled DAMAC to resolve approximately 4,500 tickets per month, generate approximately 1,200 marketing qualified leads, and attribute 2.7 million dollars in new revenue according to Nextiva's customer story. | |
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DHL | Transportation | 580580 | $92.6B | Germany | Nextiva | Nextiva VoIP | PBX, VoiP and Phone Systems | 2024 | n/a | In 2024, DHL implemented Nextiva VoIP to bring Nextiva's Social Media & Review reputation capabilities into its global communications stack, with a central operations node in Bonn. The deployment is described as a global rollout for DHL's customer engagement teams and positions Nextiva VoIP within the PBX, VoiP and Phone Systems category as the platform handling external social channel ingestion and ticket orchestration. The implementation consolidated social channels and an integrated ticketing workflow into Nextiva VoIP, standardizing inbound social interactions into a centralized queue and applying routing rules and SLA tracking for faster response. Functional capabilities implemented include reputation management for social interactions, centralized ticket creation and assignment, and workflow automation consistent with enterprise communications and contact handling processes. Integrations focused on connecting external social channels and internal ticket processing, enabling social posts and messages to be converted into actionable tickets within Nextiva VoIP and routed to customer service teams. Operational scope covered global customer service and brand protection functions, coordinated from DHL’s Bonn operations, with users across regions funnelling social interactions into the Nextiva platform for resolution. Governance shifted toward centralized workflow ownership and SLA enforcement, with Nextiva VoIP used to monitor response targets and ticket resolution processes. Outcomes reported in Nextiva’s customer story include reduced response times to under 2 hours and an approximately 99 percent success rate in handling social interactions, reflecting the operational impact on DHL’s social customer engagement and reputation handling. | |
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Professional Services | 10 | $1M | United States | Nextiva | Nextiva VoIP | PBX, VoiP and Phone Systems | 2024 | n/a |
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Buyer Intent: Companies Evaluating Nextiva VoIP
- Tele-Optics, a United States based Communications organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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