List of NICE CXone Chat Customers
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Since 2010, our global team of researchers has been studying NICE CXone Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE CXone Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE CXone Chat for Chatbots and Conversational AI include: Unisys, a United States based Professional Services organisation with 16500 employees and revenues of $2.02 billion, The Economist Newspaper Limited, a United States based Media organisation with 820 employees and revenues of $100.0 million, Conexus Recovery and Field Services, a United Kingdom based Banking and Financial Services organisation with 70 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using NICE CXone Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE CXone Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Conexus Recovery and Field Services | Banking and Financial Services | 70 | $10M | United Kingdom | Nice Systems | NICE CXone Chat | Chatbots and Conversational AI | 2016 | n/a | In 2016, Conexus Recovery and Field Services deployed NICE CXone Chat from Nice Systems on its public website. The implementation is categorized as Chatbots and Conversational AI and serves as a customer-facing conversational channel for the UK based collections and field services firm. NICE CXone Chat was provisioned as a web chat widget embedded in the corporate site, leveraging cloud-hosted conversational routing and automated response capabilities typical of the Chatbots and Conversational AI category. Configuration focused on web chat flows, template-based responses, live agent escalation and chat transcript capture to support customer service and client engagement workflows. Operational coverage centers on customer service and collections teams who handle live handoffs from the chat interface, with governance established around response templates and escalation workflows. The deployment is implemented directly on the website, positioning NICE CXone Chat as the primary real-time digital engagement layer for client inquiries. | |
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The Economist Newspaper Limited | Media | 820 | $100M | United States | Nice Systems | NICE CXone Chat | Chatbots and Conversational AI | 2018 | n/a | In 2018, The Economist Newspaper Limited implemented NICE CXone Chat on its public website. The deployment is cataloged in the Chatbots and Conversational AI category and addressed customer-facing digital engagement and subscriber support on the company website. The NICE CXone Chat implementation used the vendor's cloud hosted web chat widget to deliver conversational interfaces, scripted conversational flows, session routing and agent escalation triggers. Configuration focused on conversational flow design, web widget behavior, session persistence and administrative controls for editorial and support teams, supporting reader engagement and customer service functions. Operational scope was the website channel for The Economist Newspaper Limited, with governance centered on script versioning, content review and escalation workflow definitions to route sessions to human operators when required. | |
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Unisys | Professional Services | 16500 | $2.0B | United States | Nice Systems | NICE CXone Chat | Chatbots and Conversational AI | 2022 | n/a | In 2022, Unisys implemented NICE CXone Chat as part of a broader Customer Experience platform, with the deployment positioned within the Chatbots and Conversational AI category. The implementation used NICE CXone Advanced Chat alongside CXone Omnichannel Routing, CXone Reporting, and CXone Workforce Management to establish a unified cloud contact center and chat orchestration layer, and the full product name NICE CXone Chat is referenced throughout operations. The configuration emphasized omnichannel routing for conversational handoffs, Advanced Chat capabilities for automated conversational workflows and agent assist, reporting for operational analytics, and workforce management for scheduling and capacity planning. Functional scope centered on service desk implementations and contact center agent workflows, impacting Digital Workplace Services and frontline support teams by standardizing chat intake, work assignment, and performance measurement. Rollout and governance were managed by Unisys Digital Workplace Services, which standardized configuration templates and operational playbooks to accelerate service desk deployments. NICE CXone Chat was provisioned as a cloud-hosted contact center platform, enabling centralized management of chat channels, reporting pipelines, and workforce rules across new service desk instances without an external implementation partner. Results stated by Unisys include a 50 percent reduction in deployment time for new service desk implementations, a 10 percent increase in agent productivity, improved customer experience, and reduced costs through a shift from a CapEx to an OpEx model. The implementation narrative cites NICE CXone’s market reputation as a key factor in vendor selection and program confidence. |
Buyer Intent: Companies Evaluating NICE CXone Chat
- Dst Systems, a United States based Professional Services organization with 15700 Employees
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