List of NotchCX CRM Platform Customers
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Since 2010, our global team of researchers has been studying NotchCX CRM Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NotchCX CRM Platform for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NotchCX CRM Platform for CRM include: Yves Rocher Amerique Du Nord, Inc, a France based Consumer Packaged Goods organisation with 13500 employees and revenues of $3.00 billion, Guardio, a Israel based Professional Services organisation with 132 employees and revenues of $100.0 million, TheoGrace US, a United States based Retail organisation with 75 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using NotchCX CRM Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NotchCX CRM Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Guardio | Professional Services | 132 | $100M | Israel | NotchCX | NotchCX CRM Platform | CRM | 2024 | n/a |
In 2024 Guardio implemented NotchCX CRM Platform as its CRM solution to address a significant customer support backlog. The NotchCX CRM Platform was configured to operate as an autonomous AI ticket resolution engine within Guardio's customer support operations in Israel.
Configuration centered on end to end ticket resolution and policy automation, with autonomous triage, automated resolution workflows and policy driven response orchestration aligned to CRM customer support processes. The deployment incorporated workflow automation for ticket routing, response generation and closure, and instrumented validation checkpoints for automated resolutions.
Deployment scope covered Guardio's customer support organization in Israel and executed rapidly to clear a 20,000 ticket backlog in under a week, achieving approximately 87% autonomous resolution. Guardio reported roughly 50% reductions in CS headcount and costs, and established governance controls and exception workflows to oversee autonomous decisions and policy automation.
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TheoGrace US | Retail | 75 | $25M | United States | NotchCX | NotchCX CRM Platform | CRM | 2025 | n/a |
In 2025 TheoGrace US deployed the NotchCX CRM Platform as a CRM solution to manage peak-season customer support for its e-commerce operations, focused on Mother's Day volume. The NotchCX CRM Platform was provisioned to support end-to-end ticket workflows and to scale support capacity during concentrated order and delivery inquiries.
Configuration centered on case management and automated resolution workflows, with explicit emphasis on proactive messaging and delivery-window handling as part of the support cadence. The deployment used the NotchCX CRM Platform to orchestrate ticket routing, end-to-end resolution tracking and customer feedback capture, enabling the team to resolve the majority of peak tickets end-to-end at approximately 67 percent and to deliver a measured CSAT uplift while improving response speed.
Operational scope covered the brand's e-commerce customer-support organization, with rollout activities timed around the peak Mother's Day period to handle surge volumes. Governance changes included embedding end-to-end resolution processes into support operations and prioritizing proactive delivery communications, shifting workflow ownership to centralized CRM-managed case handling across the customer service function.
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Yves Rocher Amerique Du Nord, Inc | Consumer Packaged Goods | 13500 | $3.0B | France | NotchCX | NotchCX CRM Platform | CRM | 2025 | n/a |
In 2025, Yves Rocher Amerique Du Nord, Inc deployed the NotchCX CRM Platform as its CRM implementation in France, centralizing customer-service and commerce-facing workflows. The program targeted automation of subscription, returns and order-update processes to improve case handling across Yves Rocher's French operations.
Configuration emphasized modular automation for subscription management, returns handling, order-update workflows and loyalty automation, with rule based routing and automated resolution flows configured to reduce manual handling. NotchCX CRM Platform was provisioned to detect common ticket types and execute scripted resolutions, enabling autonomous handling of a high share of inbound cases.
Operational coverage focused on customer service and e commerce order operations in France, aligning contact center and online order support teams to a single CRM instance. Integrations were implemented at the workflow level to connect order lifecycle events, subscription state changes and return handling to CRM driven case orchestration and update notifications.
Governance changes accompanied the rollout, with updated escalation workflows and automation oversight to manage autonomous ticket resolution and exception handling. The deployment reduced average case resolution from hours to minutes, achieved roughly 73 percent autonomous ticket resolution and was reported to drive an uplift in conversion and revenue.
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