List of Nuance Dragon Speech Recognition Customers
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Since 2010, our global team of researchers has been studying Nuance Dragon Speech Recognition customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Nuance Dragon Speech Recognition for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Nuance Dragon Speech Recognition for Speech Recognition AI include: City National Bank, a United States based Banking and Financial Services organisation with 7522 employees and revenues of $3.63 billion, Hugh James, a United Kingdom based Professional Services organisation with 700 employees and revenues of $103.0 million and many others.
Contact us if you need a completed and verified list of companies using Nuance Dragon Speech Recognition, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Nuance Dragon Speech Recognition customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City National Bank | Banking and Financial Services | 7522 | $3.6B | United States | Nuance Communications | Nuance Dragon Speech Recognition | Speech Recognition AI | 2021 | n/a |
In 2021, City National Bank implemented Nuance Dragon Speech Recognition, deploying a Speech Recognition AI capability to standardize speech-to-text and agent dictation workflows across customer service channels. The Nuance Dragon Speech Recognition rollout targeted voice-driven interactions in the bank's Client Contact Center and the Card Fraud and Servicing Center, aligning with existing Nuance investments in voice biometrics.
The implementation emphasized core speech recognition modules, including real-time call transcription, desktop dictation for contact center agents, and structured transcription output for downstream case documentation. The deployment was positioned to complement the bank's on-premise Nuance FreeSpeech 12.1 CNB Secure Voice biometric platform, enabling a coordinated voice authentication and transcription posture without replacing named prior systems.
Operational governance was managed by the bank's systems administration and application administration team, with responsibilities for day to day administration, configuration, performance monitoring, and vendor relationship management as described by the Application Senior Administrator role. Rollout focused on embedding Nuance Dragon Speech Recognition into established contact center workflows and fraud servicing processes, with configuration and monitoring practices designed to support voice biometrics and client authentication use cases.
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Hugh James | Professional Services | 700 | $103M | United Kingdom | Nuance Communications | Nuance Dragon Speech Recognition | Speech Recognition AI | 2020 | n/a |
In 2020, Hugh James implemented Nuance Dragon Speech Recognition as a Speech Recognition AI capability, deploying Nuance Dragon Speech Recognition on its public website to capture spoken input for firm workflows. The deployment was oriented toward browser-based voice capture, routing audio into centralized transcription processes to support document drafting and client intake interactions. The configuration emphasizes web-facing speech-to-text capture integrated with the firm’s front-end, enabling direct dictation from fee earners into downstream review queues.
Functional modules implemented include continuous speech-to-text dictation, legal vocabulary customization and phrase recognition, and command-and-control dictation for document composition and editing. Operational scope centers on fee earners and document production teams across the United Kingdom, with governance implemented through user onboarding, standardized transcription review protocols and data handling procedures to maintain professional confidentiality. The implementation positions Nuance Dragon Speech Recognition as a Speech Recognition AI layer that supplies transcription outputs into existing document review and production workflows while preserving manual quality assurance for legal accuracy.
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