List of Olos Audible Response Unit Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos Audible Response Unit customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos Audible Response Unit for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos Audible Response Unit for Interactive Voice Response (IVR) include: Ultragaz, a Brazil based Oil, Gas and Chemicals organisation with 3400 employees and revenues of $2.00 billion, Agibank Brazil, a Brazil based Banking and Financial Services organisation with 5000 employees and revenues of $1.35 billion, Falabella Brazil, a Brazil based Retail organisation with 3541 employees and revenues of $256.0 million and many others.
Contact us if you need a completed and verified list of companies using Olos Audible Response Unit, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos Audible Response Unit customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agibank Brazil | Banking and Financial Services | 5000 | $1.4B | Brazil | Olos Tecnologia | Olos Audible Response Unit | Interactive Voice Response (IVR) | 2022 | n/a |
In 2022, Agibank Brazil implemented the Olos Audible Response Unit, deploying an Interactive Voice Response (IVR) capability as part of a broader omnichannel contact solution. The implementation targeted automation of customer engagement across physical stores and non-face-to-face channels to increase productivity and support store sales functions in Brazil.
The Olos Audible Response Unit was configured to deliver inbound voice automation and dialer-linked routing, enabling self-service flows, menu-driven call handling, and automated queuing for agent-assisted escalations. Configuration emphasized standard IVR functional workflows such as voice prompts, DTMF or speech recognition entry points, and integration into omnichannel session orchestration to maintain consistent engagement across touchpoints.
Operational coverage included store-level customer interactions and the bank’s remote channels, with the deployment tied to Olos inbound and dialer capabilities to unify voice automation with other contact modes. Business functions impacted included customer service, store sales teams, and contact center operations, reflecting an institution-wide use case rather than a single departmental pilot, and the scope was explicitly Brazil.
Governance and process changes accompanied the technical rollout, focusing on aligning agent routing, store engagement procedures, and non-face-to-face handling to the new IVR workflows. Olos reports outcomes in the case summary, including a 200% increase in store sales within six months after deployment, and the narrative cites improved productivity and store sales as primary objectives met by the Olos Audible Response Unit implementation.
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Falabella Brazil | Retail | 3541 | $256M | Brazil | Olos Tecnologia | Olos Audible Response Unit | Interactive Voice Response (IVR) | 2022 | n/a |
In 2022, Falabella Brazil deployed the Olos Audible Response Unit, an Interactive Voice Response (IVR) application from Olos Tecnologia, to support an omnichannel collections and recovery program. The implementation positioned the Olos Audible Response Unit as the voice and automated self-service layer within a broader OlosChannel collections solution, designed to automate service, consolidate online information, and expand channels for financial recovery.
The configuration emphasized category-aligned capabilities such as inbound IVR routing, outbound dialing for proactive contact, automated collections workflows, and self-service payment agreement handling. The deployment of the Olos Audible Response Unit included digital channel touchpoints in addition to voice, enabling customers to complete digital agreements and interact across channels within the collections process.
Operational coverage focused on Falabella Brazil collections and recovery operations, integrating consolidated online account information and channel orchestration between voice and digital touchpoints. The implementation affected contact center and collections business functions by centralizing recovery communications onto the Interactive Voice Response (IVR) layer and extending engagement into digital channels.
Governance changes centered on service automation and channel consolidation to shift volume from live agents to automated and digital flows. Olos reports outcomes from the deployment including a 46% reduction in voice calls and significant increases in digital agreements and recovery metrics, reflecting the shift toward automated IVR and digital collection pathways.
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Ultragaz | Oil, Gas and Chemicals | 3400 | $2.0B | Brazil | Olos Tecnologia | Olos Audible Response Unit | Interactive Voice Response (IVR) | 2023 | n/a |
In 2023, Ultragaz deployed the Olos Audible Response Unit as part of an Interactive Voice Response (IVR) implementation. Olos Tecnologia delivered an integrated omnichannel customer service solution that centralized channels and emphasized CX, UX and customer service across Brazil.
The Olos Audible Response Unit was configured to provide voice self-service and automated transfers into the broader omnichannel contact flows, supporting IVR menu-driven self-service and agent handoffs common to Interactive Voice Response (IVR) deployments. Configuration focused on orchestrating voice prompts and transfer logic to align with Ultragaz's customer experience requirements and call handling patterns.
The implementation included direct integration with Salesforce to centralize customer interactions and context across voice and digital channels, enabling a unified contact record inside the CRM. Operational coverage targeted Ultragaz's customer service organization in Brazil, affecting contact center routing, inbound service workflows and sales support functions.
Governance for the rollout centralized channel management under the omnichannel program and aligned operational processes between the IVR and Salesforce-managed queues. Olos reports large improvements in effective contacts, cost per contact and sales in the case summary, reflecting reported benefits to customer service and commercial engagement.
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Buyer Intent: Companies Evaluating Olos Audible Response Unit
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