List of Olos Call Dialer Customers
Sao Paulo, 05001-903,
Brazil
Since 2010, our global team of researchers has been studying Olos Call Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Olos Call Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Olos Call Dialer for Call Center include: Falabella Chile, a Chile based Retail organisation with 80878 employees and revenues of $12.20 billion, Ultragaz, a Brazil based Oil, Gas and Chemicals organisation with 3400 employees and revenues of $2.00 billion, Agibank Brazil, a Brazil based Banking and Financial Services organisation with 5000 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using Olos Call Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Olos Call Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Agibank Brazil | Banking and Financial Services | 5000 | $1.4B | Brazil | Olos Tecnologia | Olos Call Dialer | Call Center | 2019 | n/a |
In 2019, Agibank Brazil implemented Olos Call Dialer as part of an omnichannel customer engagement program using OlosChannel across its store network in Brazil. Olos Call Dialer was deployed to provide Call Center capabilities focused on outbound store engagement and to unify telephony with customer records through integrated call controls and agent interfaces.
Configuration emphasized omnichannel routing and CTI and CRM integration, with vendor materials highlighting CTI/CRM synchronization for call context and customer data continuity. Functional modules implemented included outbound dialing for store campaigns, agent workbench features for call handling, campaign management to coordinate store outreach, and operational reporting for contact activity and call performance monitoring.
The deployment covered Agibank retail stores across Brazil, aligning Call Center tooling with in-store customer service and sales workflows and embedding outbound engagement into branch operations. Governance centered on CRM data synchronization and telephony integration to support agent handling and store follow up, and Olos reports a 200% increase in store revenue within six months of operation.
|
|
|
Falabella Chile | Retail | 80878 | $12.2B | Chile | Olos Tecnologia | Olos Call Dialer | Call Center | 2020 | n/a |
In 2020, Falabella Chile implemented Olos Call Dialer to support an omnichannel finance and collections program across Latin America, deploying the solution within its collections operation. The implementation used the OlosChannel platform for channel orchestration while Olos Call Dialer served as the outbound voice dialer component, aligning the deployment with the Call Center application category.
The implementation configured outbound collections workflows, campaign scheduling, contact prioritization, and agreement capture processes, reflecting typical Call Center functional capabilities for outbound collections. Olos Call Dialer was used to automate dialing sequences and agent handoffs, while OlosChannel orchestrated message routing across voice and nonvoice channels to reduce unnecessary live calls.
Operational scope targeted Falabella’s finance and collections teams across Latin America, centralizing campaign management and standardizing collections procedures. The deployment emphasized agent-facing workflow orchestration and centralized campaign controls, with configuration focused on collections segmentation, call pacing, and scripted agreement capture to support higher contact conversion.
Governance and process changes included centralized campaign governance and standardized agreement workflows for collections agents, supported by OlosChannel orchestration. According to Olos, the deployment produced measurable operational outcomes, including a 46 percent reduction in voice calls and a 76 percent increase in agreements, demonstrating the impact on collections activity and channel mix.
|
 |
Ultragaz | Oil, Gas and Chemicals | 3400 | $2.0B | Brazil | Olos Tecnologia | Olos Call Dialer | Call Center | 2021 | n/a |
In 2021, Ultragaz implemented Olos Call Dialer as part of an omnichannel deployment in the Call Center category to modernize customer service and sales outreach across Brazil. Olos reported a 950% increase in effective contacts and a 173% increase in sales following the deployment, positioning those metrics as vendor-reported outcomes tied to the rollout.
The implementation combined the OlosChannel omnichannel platform with Olos Call Dialer to enable outbound outreach and blended agent workflows. Configuration included campaign orchestration, automated dialing and contact sequencing, contact list management, agent scripting and interaction logging, reflecting standard Call Center functional modules used to drive high-volume outbound contacting and coordinated inbound handling.
Integration work linked OlosChannel with Ultragazs Salesforce CRM to synchronize contact and case context, enable call pop and to persist interaction records in the CRM, supporting customer service and sales teams. Operational coverage focused on Brazil and the customer service and sales functions, with CRM-driven queues and campaign assignments directing agent activity.
Program governance centered on CRM-integrated workflows to centralize campaign scheduling, agent scripting, and interaction logging, enabling consistent orchestration between OlosChannel and Olos Call Dialer. Reported vendor outcomes were presented as evidence of increased contact effectiveness and sales conversion following the implementation.
|
Buyer Intent: Companies Evaluating Olos Call Dialer
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||