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Michelin, an e2open customer evaluated Oracle Transportation Management

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List of Olos Email Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Agibank Brazil Banking and Financial Services 5000 $1.4B Brazil Olos Tecnologia Olos Email Marketing Automation 2022 n/a
In 2022, Agibank Brazil implemented an omnichannel engagement solution from Olos Tecnologia that targeted contact-center productivity and proactive outbound actions across store and digital channels. The deployment included Marketing Automation capabilities, and Olos Email is inferred as a component of the omnichannel CRM stack used to orchestrate customer communications. Implementation scope focused on CRM driven outbound orchestration and agent productivity improvements, with configuration to support segmented outreach, campaign orchestration, and unified message templates. Functional capabilities implemented align with Marketing Automation patterns, including campaign scheduling, recipient segmentation, channel selection logic, and agent-facing workflows for scripted outbound interactions. The solution integrated with contact-center infrastructure and front-line store and digital channels to enable coordinated outbound actions and real-time agent activity. Operational coverage extended across Agibank retail stores and digital customer touchpoints, aligning marketing and contact-center workflows for proactive customer engagement. Governance centered on centralizing outbound campaign orchestration and redefining contact-center workflows to support proactive outreach, with operational handoffs between marketing and customer service teams. Outcomes reported include improved agent productivity and more targeted outreach, and the presence of Olos Email within the omnichannel stack is inferred from the described Marketing Automation and CRM functionality rather than explicitly named in the source.
Falabella Brazil Retail 3541 $256M Brazil Olos Tecnologia Olos Email Marketing Automation 2022 n/a
In 2022, Falabella Brazil implemented Olos Email as part of its Marketing Automation strategy to support collections and receivables management. Falabella Brazil deployed Olos Email to extend digital outreach and orchestrate communication flows across collections, combining email with other digital contact channels in an omnichannel cobrança approach. The implementation focused on email orchestration and automated interaction workflows typical of Marketing Automation, including triggered messaging, cadence sequencing, and audience segmentation for recovery campaigns. Olos Email was configured to execute timed and event driven communications that reduced reliance on synchronous voice outreach while enabling higher frequency digital contact attempts. Operationally the deployment was embedded in Olos Tecnologia's omnichannel collections solution, coordinating digital channels and contact center touchpoints across Falabella Brazil's collections function. The rollout covered customer contact and receivables business functions, aligning email campaigns with collections processes and agreement negotiation workflows. Governance changes emphasized automated escalation rules and workflow orchestration to shift contacts from voice to digital channels, with operations teams adjusting to email driven recovery queues. Olos reports outcomes for the omnichannel collections program including a 46% reduction in voice contact and a 76% increase in agreements, and Olos Email is inferred to have been a component of that omnichannel implementation.
Ultragaz Oil, Gas and Chemicals 3400 $2.0B Brazil Olos Tecnologia Olos Email Marketing Automation 2022 n/a
In 2022, Ultragaz implemented Olos Email as part of an Olos omnichannel solution in Brazil to modernize digital customer service and run integrated campaigns with Salesforce for lead management and retention. The initiative applied Marketing Automation capabilities to centralize campaign orchestration and to support coordinated customer journeys across digital channels and points of attendance. The technical implementation emphasized email orchestration within the omnichannel framework, using Olos Email to support segmented campaign audiences, automated journey triggers for lead capture and retention, and centralized campaign templates and scheduling. Configuration work focused on aligning campaign logic with lead lifecycle states and retention segments used by marketing and service teams. Integrations were explicitly established with Salesforce CRM to synchronize lead records, campaign responses, and retention signals, enabling handoffs from digital channels to field points of attendance and customer service workflows. The deployment covered Ultragaz operations in Brazil and targeted cross-functional use by marketing, customer service, and field operations for coordinated contact handling. Governance and operational change included centralizing campaign planning and establishing lead management workflows between marketing and CRM operations, with control over segmentation, campaign approval, and contact routing. Process changes emphasized orchestrated campaign execution and structured handoff rules to points of attendance for follow up and conversion activities. Olos reports large improvements in contact and conversion metrics following the rollout, including major increases in transfers to points of attendance and effective contacts, and these improvements were attributed to omnichannel campaigns that included Olos Email. The narrative indicates Olos Email was used within the omnichannel campaigns to drive lead management and retention outcomes.
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FAQ - APPS RUN THE WORLD Olos Email Coverage

Olos Email is a Marketing Automation solution from Olos Tecnologia.

Companies worldwide use Olos Email, from small firms to large enterprises across 21+ industries.

Organizations such as Ultragaz, Agibank Brazil and Falabella Brazil are recorded users of Olos Email for Marketing Automation.

Companies using Olos Email are most concentrated in Oil, Gas and Chemicals, Banking and Financial Services and Retail, with adoption spanning over 21 industries.

Companies using Olos Email are most concentrated in Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Olos Email across Americas, EMEA, and APAC.

Companies using Olos Email range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 100%, and global enterprises with 10,000+ employees - 0%.

Customers of Olos Email include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Olos Email customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Marketing Automation.