List of OlosChannel Customers
Olos
Avenida Francisco Matarazzo 1400,
Sao Paulo, 05001-903,
Brazil
Sao Paulo, 05001-903,
Brazil
55 112281-1650
Professional Services
290
$32M
Since 2010, our global team of researchers has been studying OlosChannel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OlosChannel for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OlosChannel for Customer Experience include: Falabella Chile, a Chile based Retail organisation with 80878 employees and revenues of $12.20 billion, Ultragaz, a Brazil based Oil, Gas and Chemicals organisation with 3400 employees and revenues of $2.00 billion, Agibank Brazil, a Brazil based Banking and Financial Services organisation with 5000 employees and revenues of $1.35 billion and many others.
Contact us if you need a completed and verified list of companies using OlosChannel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OlosChannel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agibank Brazil | Banking and Financial Services | 5000 | $1.4B | Brazil | Olos Tecnologia | OlosChannel | Customer Experience | 2020 | n/a |
In 2020, Agibank Brazil implemented OlosChannel from Olos Tecnologia to centralize omnichannel customer service across in store and digital touchpoints. The Agibank Brazil OlosChannel Customer Experience deployment targeted retail banking and CRM operations, consolidating frontline channels for branches, contact center, and digital channels into a single interaction fabric.
OlosChannel was configured to unify agent desktops, queue management, and interaction routing consistent with Customer Experience platforms, with CTI connector customizations to surface telephony context directly in agent workflows. The implementation also centralized reporting and dashboards to align CRM driven case management and sales conversion workflows with frontline activity.
Integrations included a direct Salesforce CRM integration to centralize agent workflows and reporting, synchronizing customer records, case status, and sales opportunity markers between OlosChannel and Salesforce CRM. Operational coverage focused on retail banking and CRM functions across Brazil, bringing branch staff and digital channels into the same customer context for seamless handoffs.
Governance adjustments emphasized standardized interaction records and escalation rules, with training and updated operating procedures to embed the new agent workflow and reporting model. The deployment reportedly drove a 200% increase in store sales within six months, as reported in vendor materials.
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Falabella Chile | Retail | 80878 | $12.2B | Chile | Olos Tecnologia | OlosChannel | Customer Experience | 2021 | n/a |
In 2021 Falabella Chile implemented OlosChannel from Olos Tecnologia as a Customer Experience application for its collections and financial-recovery operation across Chile and the broader Latin America region. The deployment converted a previously voice-only contact center into an omnichannel collections workflow that combined agent-assisted and digital engagements.
OlosChannel delivered multiple service and self-service channels, unified reporting, and AI-enabled improvements to collections productivity. Functional capabilities implemented included omnichannel routing, digital agreement capture and automated repayment pathways to shift volume from voice to digital channels and increase customer agreements via digital touchpoints.
The implementation unified voice and digital channel telemetry into consolidated reporting and analytics for collections managers, providing consistent performance visibility across sites in Chile and regional operations. Integrations focused on channel orchestration and consolidated reporting to support collections operations rather than specific backend system changes.
Governance and operational changes accompanied the rollout, including centralized monitoring of compliance and collection workflows, revised agent workflows to support omnichannel handling, and phased deployment across collections teams to prioritize digital agreement capture and self-service resolution. Training and reporting governance were adjusted to leverage AI-enabled prioritization and reporting-driven queue management.
Outcomes reported from the deployment included a 46% reduction in voice calls and a 76% increase in customer agreements via digital channels, alongside stated productivity improvements in collections driven by AI-enabled features and unified reporting.
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Ultragaz | Oil, Gas and Chemicals | 3400 | $2.0B | Brazil | Olos Tecnologia | OlosChannel | Customer Experience | 2022 | n/a |
In 2022, Ultragaz implemented OlosChannel from Olos Tecnologia to digitize customer service and improve CX and UX across Brazil, deploying a Customer Experience application to centralize omnichannel engagement. The project was positioned to modernize front office interactions, reduce manual routing and enable lead automation aligned with commercial growth campaigns.
OlosChannel was configured to provide omnichannel contact orchestration, agent console workflows and automated lead handoff, typical capabilities for a Customer Experience platform. Configuration emphasized service orchestration and process automation, including rule based contact routing and CRM driven lead creation, to support both self service and assisted channels.
The implementation integrated OlosChannel with Salesforce for lead and process automation, aligning omnichannel touchpoints with CRM records and enabling end to end visibility from initial contact to transfer to points of service. Operational coverage centered on customer service, sales and marketing functions within Ultragaz in Brazil, with campaign tagging and contact data flowing into Salesforce for follow up and reporting.
Governance work focused on reworking agent workflows and operational rules, instituting centralized contact handling policies and creating Salesforce workflow triggers to automate transfers and lead assignment. Rollout prioritized CX driven service digitalization and coordination between service operations and marketing campaign teams to support media driven contact surges.
Reported outcomes from the program include a 578% increase in transfers to points of service, a 950% rise in effective contacts and a 173% increase in sales, reflecting substantial uplifts attributed to the OlosChannel enabled omnichannel and Salesforce integrated automation. These results were presented as direct impacts of the Customer Experience implementation and the targeted growth and media campaigns.
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Buyer Intent: Companies Evaluating OlosChannel
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD OlosChannel Coverage
OlosChannel is a Customer Experience solution from Olos Tecnologia.
Companies worldwide use OlosChannel, from small firms to large enterprises across 21+ industries.
Organizations such as Falabella Chile, Ultragaz and Agibank Brazil are recorded users of
OlosChannel for Customer Experience.
Companies using OlosChannel are most concentrated in Retail, Oil, Gas and Chemicals and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using OlosChannel are most concentrated in Chile and Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OlosChannel across Americas, EMEA, and APAC.
Companies using OlosChannel range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of OlosChannel include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OlosChannel customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.