List of Omniconvert Pulse Customers
București, 021374,
Romania
Since 2010, our global team of researchers has been studying Omniconvert Pulse customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Omniconvert Pulse for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Omniconvert Pulse for Customer Experience include: Auchan France, a France based Retail organisation with 163098 employees and revenues of $36.27 billion, Tempur Sealy Sweden, a Sweden based Distribution organisation with 20 employees and revenues of $14.0 million, Avon Cosmetics Febo, a Hong Kong based Distribution organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Omniconvert Pulse, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Omniconvert Pulse customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Auchan France | Retail | 163098 | $36.3B | France | Omniconvert | Omniconvert Pulse | Customer Experience | 2023 | n/a |
In 2023 Auchan France implemented Omniconvert Pulse to collect NPS and customer feedback across channels, deploying the application to strengthen Customer Experience monitoring across its French operations. Omniconvert Pulse was used to instrument NPS surveys, open text feedback capture, and real-time alerting to support CX management by country, store, role and employee.
The implementation configured Omniconvert Pulse dashboards and segmentation to surface store-level and role-level CX signals, enabling operational teams to view NPS trends and verbatim feedback alongside standard CX metrics. Functional capabilities implemented included multi-channel feedback collection, score aggregation, role-based reporting, and real-time alert generation tied to low NPS or critical comments.
Operational scope covered store operations and customer service functions within France, with data organized for analysis at the country, regional, store and employee levels. Alerting and action workflows were established to route exceptions to the appropriate role and to record follow-up actions, aligning frontline response processes with centralized CX monitoring.
Governance emphasized role-based access to Omniconvert Pulse reports and alert ownership by store managers and regional CX leads, enabling accountable response procedures. The deployment positioned Omniconvert Pulse as Auchan France's operational Customer Experience platform to reduce churn risk and improve store performance through timely feedback and action.
|
 |
Avon Cosmetics Febo | Distribution | 30 | $3M | Hong Kong | Omniconvert | Omniconvert Pulse | Customer Experience | 2023 | n/a |
In 2023 Avon Cosmetics Febo implemented Omniconvert Pulse to centralize Net Promoter Score and qualitative customer feedback as part of its Customer Experience activities across Avon’s UK markets. The deployment targets omnichannel feedback capture to inform customer service and retention workflows and to create a single source of truth for NPS insights.
Omniconvert Pulse was configured to run automated NPS surveys, capture free‑text feedback, and flag detractor responses for rapid response. Configuration work focused on survey orchestration, response-based segmentation, and automated escalation rules that identify detractors and trigger downstream handling workflows.
The implementation integrates Omniconvert Pulse with email, SMS, and helpdesk automation channels to route detractor issues into existing support and marketing processes for faster handling. Operational ownership rests with customer service, CRM, and retention marketing functions, with governance centered on feedback routing, SLA driven response workflows, and iterative tuning of survey triggers.
|
 |
Tempur Sealy Sweden | Distribution | 20 | $14M | Sweden | Omniconvert | Omniconvert Pulse | Customer Experience | 2023 | n/a |
In 2023, Tempur Sealy Sweden implemented Omniconvert Pulse as a Customer Experience solution to capture post-purchase and post-delivery NPS and structured feedback. The deployment was oriented toward feeding product and retail experience improvements and supporting segmentation of high-value customers for targeted follow up.
Omniconvert Pulse was configured to collect timed NPS surveys and qualitative feedback at delivery and post-purchase touchpoints, and to drive automated remediation workflows tied to customer sentiment signals. Module usage inferred from Omniconvert product launch communications and client listings indicates capabilities for NPS collection, feedback management, customer segmentation, and workflow automation, with the specific mapping to Tempur Sealy Sweden’s setup based on those disclosures rather than a published Tempur-specific case study.
Operational coverage targeted Tempur’s omnichannel operations in the US, with the implementation designed to route feedback into product and retail experience teams and to trigger remediation and engagement workflows when negative NPS or high-value customer signals were detected. Governance focused on embedding survey cadence into order and delivery events, defining segmentation rules for high-value customer classification, and operationalizing automated remediation actions for customer experience owners.
|
Buyer Intent: Companies Evaluating Omniconvert Pulse
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||