List of OnviSource Automata RPA Customers
Dallas, 75254, TX,
United States
Since 2010, our global team of researchers has been studying OnviSource Automata RPA customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OnviSource Automata RPA for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OnviSource Automata RPA for Robotic Process Automation include: Direct Line Teleresponse, a United States based Professional Services organisation with 32 employees and revenues of $3.0 million, Voice Link Of Columbus, a United States based Communications organisation with 19 employees and revenues of $2.0 million, Tel-Excel, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using OnviSource Automata RPA, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OnviSource Automata RPA customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Direct Line Teleresponse | Professional Services | 32 | $3M | United States | OnviSource | OnviSource Automata RPA | Robotic Process Automation | 2024 | n/a |
In 2024 Direct Line Teleresponse implemented OnviSource Automata RPA, deploying Robotic Process Automation to augment contact-center operations. The implementation was announced alongside participation in OnviSource’s Customer Excellence Forum and the adoption of Nexe`llecta to combine multichannel analytics with automation for contact-center operations in the United States, linking analytics signals to automated workflows.
Implementation scope centered on contact-center automation and agent support, with OnviSource Automata RPA used to operationalize analytics-driven triggers coming from Nexe`llecta multichannel analytics. Configuration and automation efforts focused on orchestrating routine workflow steps, automating repetitive transaction handling, and surfacing performance insights to front-line supervisors, consistent with Robotic Process Automation capabilities for small professional services operations.
Operational coverage was explicitly United States contact-center operations, impacting workforce performance and business productivity objectives. Integrations emphasized the direct coupling of Nexe`llecta multichannel analytics with automation execution, enabling analytics-led automation orchestration and real-time intervention in agent workflows.
Governance and rollout prioritized staged operationalization across contact-center tasks, with emphasis on monitoring automation outcomes and aligning automated tasks to agent performance improvement goals. The initiative aimed to boost workforce performance and business productivity, using OnviSource Automata RPA together with Nexe`llecta to create an analytics-to-automation feedback loop in contact-center operations.
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Tel-Excel | Professional Services | 10 | $1M | United States | OnviSource | OnviSource Automata RPA | Robotic Process Automation | 2024 | n/a |
In 2024 Tel-Excel engaged OnviSource Nexe'llecta multichannel analytics and automation as part of a Customer Excellence Forum collaboration, and public records associate that engagement with OnviSource Automata RPA within the Robotic Process Automation category. The implementation is tied to Billie Clarke’s Answering Service operations in the United States, reflecting a contact center and teleservice deployment context focused on quality assurance and agent performance workflows.
OnviSource Automata RPA was used alongside Nexe'llecta multichannel analytics to operationalize QA automation and routine contact center process automation. Configuration aligned RPA orchestration with analytics-driven event triggers and automated QA scoring workflows, supporting agent coaching queues and playback or audit tasks common in answering service environments.
Operational coverage centered on contact center agent teams and QA operations within Tel-Excel’s answering service, processing multichannel interactions for voice and ancillary channels. The implementation linked analytics outputs into automation flows so that detected quality exceptions and performance signals generated automated review tasks and agent alerts, enabling continuous operational handling of multichannel interaction data.
Governance and rollout were coordinated through OnviSource’s Customer Excellence Forum, which provided the forum for process standardization and staged adoption across Tel-Excel’s answering service operations. The public announcement specifically cites automation to automate QA and improve agent performance and customer experience, these outcomes are documented in the engagement record.
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Voice Link Of Columbus | Communications | 19 | $2M | United States | OnviSource | OnviSource Automata RPA | Robotic Process Automation | 2024 | n/a |
In 2024 Voice Link Of Columbus implemented OnviSource Automata RPA to extend its Nexe`llecta multichannel analytics and automation capabilities. The OnviSource Automata RPA deployment emphasized Robotic Process Automation functionality to accelerate interaction scoring and support contact center quality assurance and workforce performance improvement.
The implementation configured OnviSource Automata RPA to automate routine evaluation tasks, orchestrate scoring workflows, and surface standardized analytics for agent coaching. OnviSource Automata RPA was used alongside Nexe`llecta multichannel analytics to process audio and digital interaction inputs and to drive faster interaction scoring and more consistent quality assessments.
Operational coverage targeted contact center quality assurance and workforce performance processes in the United States, with the scope centered on interaction scoring, QA task routing, and agent performance workflows. Governance focused on embedding automated scoring into existing QA workflows and coaching cycles, producing the stated outcomes of faster interaction scoring and improved agent efficiency.
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