List of Open Smartflex Customers
Open Intelligence
5966 South Dixie Highway, Suite 300,
Miami, 33143, FL,
United States
Miami, 33143, FL,
United States
1 305-265-0310
Professional Services
400
$42M
Since 2010, our global team of researchers has been studying Open Smartflex customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Open Smartflex for Utilities Customer Care and Billing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Open Smartflex for Utilities Customer Care and Billing include: Claro, a Mexico based Communications organisation with 100000 employees and revenues of $12.00 billion, EPM, a Colombia based Utilities organisation with 8303 employees and revenues of $2.63 billion, Promigas, a Colombia based Utilities organisation with 2255 employees and revenues of $1.71 billion, Petroperu, a Peru based Oil, Gas and Chemicals organisation with 2936 employees and revenues of $1.07 billion, EFIGAS, a Colombia based Utilities organisation with 441 employees and revenues of $680.0 million and many others.
Contact us if you need a completed and verified list of companies using Open Smartflex, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Open Smartflex customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centrales Electricas de Narino (Cedenar) | Utilities | 736 | $146M | Colombia | Open International | Open Smartflex | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, Centrales Electricas de Narino, Cedenar implemented Open Smartflex for Utilities Customer Care and Billing to support its customer service and billing operations. The deployment centered on provisioning a unified application instance of Open Smartflex that serves customer-facing workflows and regulatory information access processes across the organization.
The implementation configured core Utilities Customer Care and Billing capabilities including customer master and account management, billing engine and invoice processing, service order and complaint management, and case management for information requests. Configuration emphasized meter to cash workflows and customer interaction handling consistent with category expectations, while Open Smartflex was instrumented to record access decisions and case outcomes.
Operational governance was adjusted to use Open Smartflex as the authoritative record for information access decisions, with explicit capture of both access and no access resolutions. As stated by Cedenar, the Open Smartflex information system contains both access and no access solutions, enabling the company to enumerate information requests that were responded to negatively and to support related compliance reporting and internal audit trails.
The rollout impacted customer service, billing, and compliance functions within Cedenar, aligning business processes to a single Utilities Customer Care and Billing application. Open Smartflex is referenced as the system of record for handling requests for information and for tracking decisions on access, providing structured case and response management for the utility.
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Chilquinta Energia SA | Utilities | 700 | $100M | Chile | Open International | Open Smartflex | Utilities Customer Care and Billing | 2015 | n/a |
In 2015, Chilquinta Energia SA implemented Open Smartflex to unify customer operations under the Utilities Customer Care and Billing category across its five utility companies serving Valparaiso, Linares, Casablanca, Litoral, and Parral. The deployment targeted a consolidated commercial and operational platform for roughly 780,000 customers and aimed to accelerate service installation while enabling centralized control and regulatory compliance.
The implementation centered on Open Smartflex’s EnergyCIS and Field Service solutions, configured to support customer management, billing, collections, and mobile field operations within a single platform. Functional capabilities implemented included full support for renewable energy scenarios with Net Metering and Net Billing, dynamic time of use pricing, mobile service order registration and management, scheduling and routing, and dynamic field service reprogramming for emergency repairs. The solution’s consolidated architecture and framework reduced the need for vendor dependent development, enabling Chilquinta to make framework level adaptations internally.
Operational integrations focused on real time meter and field data, moving the companies from offline meters synchronized overnight to online meter connectivity and real time operational indicators. Field Service was instrumented for mobile workforce workflows so technicians could register, view, and act on service orders in the field, improving off site decision making and route planning. The deployment also delivered real time dashboards and online indicators to provide visibility over operational and commercial performance.
Governance and rollout followed a staged multi company approach, the first roll out completed in March 2015 over a 13 month period and then extended to the remaining four subsidiaries to cover all five companies. Implementation governance emphasized centralized process standardization across the group to harmonize business processes while preserving the ability to adapt to local regulatory requirements. The project narrative emphasizes low development effort during configuration and an architecture that supported in house enhancements without vendor dependence.
Explicit outcomes reported by Chilquinta included regulatory compliance for consumer sourced energy and dynamic pricing models, conversion to online meter operations, improved visibility through real time dashboards, and a substantially faster field operation. In just eight months after field service changes, the companies recorded a 72% reduction in average service installation time, and the group reported improved customer experience and more efficient emergency repairs as direct results of the Open Smartflex implementation.
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City of Fort Collins Utilities | Utilities | 400 | $60M | United States | Open International | Open Smartflex | Utilities Customer Care and Billing | 2021 | n/a |
In 2021, City of Fort Collins Utilities filed suit against Open International LLC and Open Investments LLC in connection with the Open Smartflex implementation, a Utilities Customer Care and Billing application. The complaint alleges that Open International failed to deliver the product functionality promised to be ready by the end of 2019 and seeks rescission of agreements and return of funds paid.
The city contracted with Open International on August 9, 2018 to install Open Smartflex to handle utility billing and customer interaction, with an initial deployment emphasis on billing for the new Connexion broadband service and subsequent coverage for the citys four other utilities. Fort Collins acknowledges it is operating on Open software but maintains it has not received the contracted deliverables despite multi-year engagement.
Open Smartflex was positioned to provide core Utilities Customer Care and Billing capabilities such as customer account management, billing engine workflows, payment and revenue management interfaces, and customer interaction functions consistent with the category. Open International represented a multi-decade implementation track record in the Americas and identified Fort Collins as its first North American customer, while the city reports spending roughly three years and $8.6 million on a $7.3 million contract during the engagement.
Governance and dispute activity shaped the operational narrative, with Fort Collins citing loss of confidence in Open Internationals ability to meet deadlines and seeking legal remedies to return the parties to their prior positions. Open International indicated it expected to pursue a solution and planned a formal response to the lawsuit as reported by the companys North American president.
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Communications | 100000 | $12.0B | Mexico | Open International | Open Smartflex | Utilities Customer Care and Billing | 2008 | n/a |
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Communications | 600 | $250M | Costa Rica | Open International | Open Smartflex | Utilities Customer Care and Billing | 2004 | n/a |
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Utilities | 1200 | $420M | Dominican Republic | Open International | Open Smartflex | Utilities Customer Care and Billing | 2014 | n/a |
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Utilities | 441 | $680M | Colombia | Open International | Open Smartflex | Utilities Customer Care and Billing | 2014 | n/a |
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Utilities | 8303 | $2.6B | Colombia | Open International | Open Smartflex | Utilities Customer Care and Billing | 2011 | n/a |
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Utilities | 1200 | $190M | Ecuador | Open International | Open Smartflex | Utilities Customer Care and Billing | 2023 | n/a |
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Oil, Gas and Chemicals | 2936 | $1.1B | Peru | Open International | Open Smartflex | Utilities Customer Care and Billing | 2021 | n/a |
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Buyer Intent: Companies Evaluating Open Smartflex
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Open Smartflex. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Open Smartflex for Utilities Customer Care and Billing include:
- Fresno Unified School, a United States based Non Profit organization with 4500 Employees
- American Electric Power, a United States based Utilities company with 16330 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Open Smartflex Coverage
Open Smartflex is a Utilities Customer Care and Billing solution from Open International.
Companies worldwide use Open Smartflex, from small firms to large enterprises across 21+ industries.
Organizations such as Claro, EPM, Promigas, Petroperu and EFIGAS are recorded users of
Open Smartflex for Utilities Customer Care and Billing.
Companies using Open Smartflex are most concentrated in Communications, Utilities and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using Open Smartflex are most concentrated in Mexico, Colombia and Peru, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Open Smartflex across Americas, EMEA, and APAC.
Companies using Open Smartflex range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 46.15%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 7.69%.
Customers of Open Smartflex include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Open Smartflex customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Utilities Customer Care and Billing.