List of OpenText Exstream Customers
OpenText
275 Frank Tompa Drive,
Waterloo, ON, N2L 0A1,
Canada
Waterloo, ON, N2L 0A1,
Canada
1 519-888-7111
Professional Services
21400
$5.2B
Since 2010, our global team of researchers has been studying OpenText Exstream customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Exstream for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Exstream for Customer Engagement include: Deutschen Rentenversicherung Bund, a Germany based Insurance organisation with 62400 employees and revenues of $473.60 billion, McKesson, a United States based Life Sciences organisation with 41600 employees and revenues of $403.43 billion, CVS Health, a United States based Healthcare organisation with 300000 employees and revenues of $402.00 billion, United Health Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, Cencora (formerly AmerisourceBergen), a United States based Distribution organisation with 47000 employees and revenues of $321.33 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText Exstream, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Exstream customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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21st Century Insurance | Insurance | 2000 | $1.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2005 | n/a |
In 2005, 21st Century Insurance implemented OpenText Exstream to centralize customer communications within its Customer Engagement portfolio. OpenText Exstream was used to deliver document composition and publishing for Auto Policy, Billing, Correspondence, Checks, and eSignature workflows, supporting both batch and on demand production modes across lines of business.
The implementation emphasized template-driven composition, multi-channel output orchestration, and eSignature workflow orchestration as core functional capabilities. OpenText Exstream development included template libraries, variable data population, output formatting for print and electronic channels, and publishing technology integration to support high-volume billing and on demand correspondence generation.
Project work included migration of Oracle Documaker and Documerge applications into the Exstream environment and close coordination with HP Exstream and Oracle Documaker teams for specific migration and interoperability tasks. Architecturally the solution was delivered as a server-based composition layer with batch engines for scheduled billing runs and on demand services invoked by line of business systems to produce transactional documents and correspondence.
Governance was led by a dedicated Lead Developer and Architect who performed hands-on development, mentored Exstream developers, and established CCM development standards and rollout practices across policy and billing teams. The implementation covered operational scope across Auto Policy and Billing business functions and used standardized development and publishing processes to scale Exstream templates and on demand services across multiple lines of business.
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AAA Automobile Club of Southern California | Insurance | 3500 | $1.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2018 | n/a |
In 2018 AAA Automobile Club of Southern California deployed OpenText Exstream as part of a Customer Engagement initiative to build automated interactive insurance forms. The engagement ran through October 2018 to March 2019 under a PAC 17-09 PMG System Enhancement effort, with work executed from Costa Mesa and managed with an offshore development team.
OpenText Exstream was implemented using version 16.2.1 to develop new OTE applications for interactive document generation and customer dialogue flows. Development focused on Empower Editor driven interactive forms where business logic and algorithms were attached to form elements, aligning template authoring, interactive form rendering, and rules-driven output generation within the OpenText Exstream environment.
Delivery followed an Agile approach mixed with Kanban to capture and execute User Story requirements, with a Dialogue Developer and Offshore Manager role coordinating iterative builds, QA cycles, and backlog prioritization. Offshore management responsibilities included coordinating development tasks, maintaining configuration of OTE assets, and ensuring the Empower Editor logic was version controlled and promoted through the sprint cadence.
Operational coverage centered on insurance customer communications and policy administration processes, with the OpenText Exstream implementation used to instrument interactive correspondence and automated form workflows. Governance emphasized story driven acceptance criteria and iterative releases, with workstreams scoped to interactive form creation and embedded business logic rather than system level integrations.
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AAA Michigan | Insurance | 9600 | $2.3B | United States | OpenText | OpenText Exstream | Customer Engagement | 2021 | n/a |
In 2021 AAA Michigan deployed OpenText Exstream 9.5 to support customer communications for notices, billing documents and document certificates within its Customer Engagement environment, with a project window extending from April 2021 to April 2022. The engagement was executed with a lead OpenText Exstream developer driving design and delivery of output templates for customer notices, IPM letters, billing statements and electronic document certificates.
OpenText Exstream was used to design letters and forms from the ground up, including mapping the XML driver files from scratch and updating report files for electronic delivery. Functional work included authoring IPM letters that could not be reused due to a corrupted XOB'd old DB, reworking QR code requirements supplied by the print vendor, and enhancing form logic to reflect updated business rules. The team operated in an OpenText Exstream 9.5 environment on Windows, using JIRA, ServiceNow, PDF Viewer and Notepad++ for development, defect tracking and documentation.
Integrations and operational coverage focused on print vendor output and electronic delivery pipelines, with explicit updates to report files used by downstream document generation and print workflows. The work impacted billing operations and customer communications functions, ensuring that generated notices and certificates aligned with revised QR code and output specifications. Implementation calls with client stakeholders were used to validate output and coordinate changes to print vendor deliverables.
Governance and process design included requirement gathering, participation in business analyst meetings to finalize requirements and update DLR with estimations, impact assessment on existing letters, unit and system testing, and defect triage. The role included defect analysis with a triage team, end to end solution design from the OpenText Exstream perspective, and providing on-call support for complex enhancements and rapid issue resolution.
Operational challenges stated in project notes included a corrupted XOB'd old DB that necessitated rebuilding templates and mapping drivers from scratch, and a backlog of long pending defects that required focused remediation. The project record notes QR code changes were implemented and report files for electronic documents were updated as part of the scope.
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AAA Texas | Insurance | 15000 | $2.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2018 | n/a |
In 2018, AAA Texas implemented OpenText Exstream to centralize customer communications within its Customer Engagement stack and to standardize transactional output. The deployment targeted insurance customer correspondence and policy-related print output, positioning OpenText Exstream as the composition and output management engine for outbound communications.
OpenText Exstream was configured to handle template-driven document composition, variable data assembly, and multi-channel rendering for print and electronic formats. Implementation work emphasized reusable content modules and rules-based content selection to support consistent correspondence across product lines, reflecting standard Customer Engagement functionality.
The solution integrated directly with Guidewire for transactional print output, with Exstream receiving formatted output streams from Guidewire-driven insurance processes. Operational coverage extended to enterprise customer communications workflows, with production print and e-delivery channels orchestrated through OpenText Exstream.
Governance and operational ownership were maintained by internal IS DevOps engineering, with staff responsible for OpenText Exstream configuration, print output orchestration, and ongoing production support. The implementation narrative ties AAA Texas OpenText Exstream Customer Engagement to enterprise correspondence management and Guidewire output operations, with IS DevOps managing deployments and runtime operations.
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Abbott Belgium | Healthcare | 570 | $200M | Belgium | OpenText | OpenText Exstream | Customer Engagement | 2014 | n/a |
In 2014 Abbott Belgium implemented OpenText Exstream as part of its Customer Engagement tooling to centralize customer communications and invoice composition for the European distribution center in Machelen. OpenText Exstream was positioned to manage document composition and output management within the companys SAP-related application landscape.
Configuration emphasized template-driven document generation, variable data rendering, and output channel orchestration, capabilities consistent with the Customer Engagement category. Functional coverage focused on invoice printing, shipping service and carrier selection workflows, and product labeling orchestration, aligning document output with transactional triggers.
The environment operated alongside StreamServe OpenText for invoicing, QAD Precision for carrier and service selection, and SDLS for product labeling, creating multi-system orchestration across finance, distribution, and logistics functions. Internal System Analysts based in Machelen between July 2014 and July 2018 managed the integration and configuration of OpenText Exstream into SAP-related processes.
Governance centered on application-level configuration, template control, and alignment with distribution center workflows, with a documented shift in January 2017 when the analyst supported a migration of invoice printing from StreamServe to SAP and Esker. OpenText Exstream served as the central customer communications engine within Abbott Belgiums Customer Engagement environment.
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Consumer Packaged Goods | 3500 | $1.5B | Ireland | OpenText | OpenText Exstream | Customer Engagement | 2018 | n/a |
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Distribution | 1990 | $775M | United Kingdom | OpenText | OpenText Exstream | Customer Engagement | 2018 | n/a |
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Manufacturing | 300 | $65M | Canada | OpenText | OpenText Exstream | Customer Engagement | 2020 | n/a |
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Insurance | 350 | $447M | Netherlands | OpenText | OpenText Exstream | Customer Engagement | 2022 | n/a |
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Insurance | 1900 | $3.0B | United States | OpenText | OpenText Exstream | Customer Engagement | 2019 | n/a |
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Buyer Intent: Companies Evaluating OpenText Exstream
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating OpenText Exstream. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating OpenText Exstream for Customer Engagement include:
- Champion InfoMetrics, a Champions Group Company, a India based Professional Services organization with 400 Employees
- Sportifi, a India based Leisure and Hospitality company with 180 Employees
- Osec Sarl, a Switzerland based Construction and Real Estate organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Champion InfoMetrics, a Champions Group Company | Professional Services | 400 | $50M | India | 2026-06-30 |
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Sportifi | Leisure and Hospitality | 180 | $14M | India | 2026-06-19 |
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Osec Sarl | Construction and Real Estate | 20 | $3M | Switzerland | 2026-05-26 |
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Healthcare | 10 | $1M | United States | 2026-04-14 |
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Manufacturing | 395 | $60M | United States | 2026-04-09 |
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Banking and Financial Services | 9000 | $1.0B | Czech Republic | 2025-07-01 |
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Banking and Financial Services | 6000 | $1.1B | United Kingdom | 2025-07-01 |
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Professional Services | 364782 | $56.9B | United Kingdom | 2025-06-16 |
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Construction and Real Estate | 175 | $56M | United Kingdom | 2025-04-17 |
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Leisure and Hospitality | 54 | $5M | United States | 2025-04-16 |
FAQ - APPS RUN THE WORLD OpenText Exstream Coverage
OpenText Exstream is a Customer Engagement solution from OpenText.
Companies worldwide use OpenText Exstream, from small firms to large enterprises across 21+ industries.
Organizations such as Deutschen Rentenversicherung Bund, McKesson, CVS Health, United Health Group and Cencora (formerly AmerisourceBergen) are recorded users of
OpenText Exstream for Customer Engagement.
Companies using OpenText Exstream are most concentrated in Insurance, Life Sciences and Healthcare, with adoption spanning over 21 industries.
Companies using OpenText Exstream are most concentrated in Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of OpenText Exstream across Americas, EMEA, and APAC.
Companies using OpenText Exstream range from small businesses with 0-100 employees - 6.45%, to mid-sized firms with 101-1,000 employees - 22.63%, large organizations with 1,001-10,000 employees - 39.95%, and global enterprises with 10,000+ employees - 30.97%.
Customers of OpenText Exstream include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified OpenText Exstream customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.