List of OpenText Universal Discovery and CMDB Customers
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Since 2010, our global team of researchers has been studying OpenText Universal Discovery and CMDB customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Universal Discovery and CMDB for Database Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Universal Discovery and CMDB for Database Management include: Achmea, a Netherlands based Banking and Financial Services organisation with 14000 employees and revenues of $24.06 billion, Export Development Bank of Egypt, a Egypt based Banking and Financial Services organisation with 1692 employees and revenues of $582.0 million, University of Milan, a Italy based Education organisation with 10000 employees and revenues of $496.0 million and many others.
Contact us if you need a completed and verified list of companies using OpenText Universal Discovery and CMDB, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Achmea | Banking and Financial Services | 14000 | $24.1B | Netherlands | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2023 | n/a |
In 2023 Achmea deployed OpenText Universal Discovery and CMDB to consolidate service and asset management across its insurance group. The implementation leveraged the Database Management capabilities of OpenText Universal Discovery and CMDB to centralize discovery, configuration item modeling, and CMDB population in support of ITSM, SecOps, and IT asset and configuration management across Europe.
The implementation configured discovery pipelines, automated CMDB population and normalization routines, and relationship mapping to establish a single source of truth for configuration items and assets. OpenText Universal Discovery and CMDB was used to align asset lifecycle data with service request and incident workflows, enabling more consistent asset attribution and configuration context for the service desk and security operations.
Achmea integrated OpenText Universal Discovery and CMDB with OpenText Service Management to unify service and asset records, and to drive service request handling and incident triage across the insurance group. Operational coverage included IT operations, security operations, the service desk, and IT asset management teams across Achmea’s European sites, consolidating asset data into a single management environment.
Governance was centralized around the populated CMDB, with configuration and asset data used to standardize service and incident workflows and to support ongoing configuration governance. The deployment delivered a simplified IT landscape, consolidated asset data into a single management environment, and streamlined roughly 200,000 annual service requests while improving incident resolution.
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Export Development Bank of Egypt | Banking and Financial Services | 1692 | $582M | Egypt | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2024 | Raya IT |
In 2024, Export Development Bank of Egypt implemented OpenText Universal Discovery and CMDB, a Database Management application. The deployment was executed as part of a broader OpenText IT Operations SMAX rollout to increase IT visibility and asset tracking across the organization.
OpenText Universal Discovery and CMDB was configured to perform automated discovery, normalization of configuration items, and authoritative configuration management tied to asset inventory and reconciliation. The implementation extended discovery driven reconciliation into finance and HR records to enable automation of non IT processes and to populate operational dashboards for service mapping and infrastructure visibility.
Implementation and integration were delivered with partner Raya IT, linking Universal Discovery and CMDB to OpenText SMAX for IT service management and orchestration. Operational scope covered IT, finance, and HR departments across EBank's Middle East operations, centralizing configuration data and providing real time visibility for infrastructure and service owners.
Governance moved toward centralized CMDB stewardship with automated reconciliation workflows that align financial asset records to discovery sources, supporting a largely paperless IT financial process. Explicit outcomes reported from the implementation include real time infrastructure monitoring and improved budget control.
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University of Milan | Education | 10000 | $496M | Italy | OpenText | OpenText Universal Discovery and CMDB | Database Management | 2022 | Hogwart Italy |
In 2022 the University of Milan implemented OpenText Universal Discovery and CMDB, a Database Management solution, alongside OpenText SMAX to support student services, HR, and administrative workflows across its campuses in Italy. The deployment targeted broad operational coverage for approximately 170,000 users across student-facing services and central administrative functions, with OpenText as the vendor and Hogwart Italy leading the implementation.
OpenText Universal Discovery and CMDB was configured as an automated discovery and configuration management layer, populating the CMDB with roughly 150 servers and more than 100,000 hardware and software configuration items. The discovered CIs were ingested into OpenText SMAX to enable end to end asset lifecycle management, and the combined environment supported expanded self service capabilities and improved SLA compliance.
Integration scope centered on feeding OpenText SMAX with discovery outputs from OpenText Universal Discovery and CMDB, establishing CMDB driven service management and asset orchestration across student services, HR, and administrative teams. Operational coverage remained campus and department focused, with the CMDB serving as the authoritative inventory for incident and asset workflows executed in SMAX.
Governance and operationalization included establishing CI stewardship, CI classification and reconciliation processes, and embedding discovery results into SMAX ticketing and service workflows to support SLA monitoring. Hogwart Italy led configuration, rollout and knowledge transfer activities to operational teams, enabling sustained use of OpenText Universal Discovery and CMDB for ongoing asset lifecycle operations.
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Buyer Intent: Companies Evaluating OpenText Universal Discovery and CMDB
- The Eagle Academy Foundation, a United States based Education organization with 14 Employees
- Ipex Information Technology Group Australia, a Australia based Professional Services company with 200 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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