List of Oracle Digital Experience for Communications Customers
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Since 2010, our global team of researchers has been studying Oracle Digital Experience for Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Digital Experience for Communications for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Digital Experience for Communications for Customer Experience include: Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, Wind Tre, a Italy based Communications organisation with 7500 employees and revenues of $6.00 billion, Banglalink, a Bangladesh based Communications organisation with 3583 employees and revenues of $550.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Digital Experience for Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Digital Experience for Communications customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Banglalink | Communications | 3583 | $550M | Bangladesh | Oracle | Oracle Digital Experience for Communications | Customer Experience | 2020 | n/a | In 2020, Banglalink implemented Oracle Digital Experience for Communications to centralize customer-facing digital channels and standardize customer engagement capabilities. The Oracle Digital Experience for Communications was deployed as a Customer Experience platform to support self-service portals, content management, and omni-channel customer engagement for Banglalink customer service and digital engagement functions. The deployment was configured to leverage conversational automation and onboarding workflows, using Oracle Digital Assistant for AI chatbot interactions and digital onboarding experience components where those capabilities were part of the broader Oracle stack. Functional configuration emphasized customer self-service, helpdesk interaction flows, and content delivery, aligning Customer Experience functionality with contact center and digital channel orchestration. This implementation was executed alongside a broader Oracle suite rollout at Banglalink that included Oracle Fusion HCM, Oracle Recruiting Cloud, Oracle Learning Cloud, and payroll integrations. HR applications in the same program were connected to Microsoft Teams to approach an omni channel PaaS experience for employees, and Oracle Digital Assistant functionality was reused across employee and customer touchpoints when applicable. Governance was driven by an HR Transformation lead responsible for process design, change strategy, and service delivery model redesign, with program-level coordination between HR, IT, and customer service teams. The wider Oracle program explicitly achieved a full suite implementation of Oracle Fusion HCM and enabled digitization of front office and hybrid workplace employee lifecycle processes, positioning the Oracle Digital Experience for Communications within a unified Oracle Customer Experience and HR technology landscape. | |
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Swisscom | Communications | 19887 | $13.7B | Switzerland | Oracle | Oracle Digital Experience for Communications | Customer Experience | 2021 | n/a | In 2021 Swisscom implemented Oracle Digital Experience for Communications to strengthen Customer Experience across its B2B and B2C channels. Swisscom cited Oracle’s cloud-based architecture and interoperability as critical to supporting business support systems and operations support systems while enabling personalized, omnichannel engagement. Oracle Digital Experience for Communications was configured to support both assisted and unassisted channels, centralized customer profiles for 360-degree customer insight, and capabilities for personalized engagement and service orchestration. The implementation emphasized customer experience workflows, employee experience enhancements, and operational automation consistent with the Customer Experience category. Deployment used Oracle’s cloud delivery model to connect front-office engagement channels with underlying BSS and OSS domains, enabling channel interoperability and a single end-to-end architectural blueprint. The scope targeted digital interactions for Swisscom’s consumer and enterprise customer bases, aligning engagement, transaction flows, and back-office service processes. Governance focused on consolidating incoherent internal processes and reducing redundancy by enforcing the single architectural blueprint and standardized engagement patterns. Swisscom explicitly positioned the Oracle Digital Experience for Communications deployment to reduce operational costs, free funds for new investments, and improve the company’s ability to pursue new business growth while maintaining unified Customer Experience governance. | |
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Wind Tre | Communications | 7500 | $6.0B | Italy | Oracle | Oracle Digital Experience for Communications | Customer Experience | 2022 | n/a | In 2022 Wind Tre implemented Oracle Digital Experience for Communications to evolve its Customer Experience platforms and establish a SaaS BSS foundation. The Oracle Digital Experience for Communications deployment was part of a two-step modernization program intended to simplify product catalogs and unify B2C and B2B offer management across fixed and mobile portfolios, supporting Wind Tre’s national operations in Italy. The implementation centered Oracle Siebel CRM as a cloud-based customer data and interaction hub, while Oracle Digital Experience for Communications provided the digital engagement and catalog orchestration layers. Functional focus areas included omnichannel customer engagement, self-service lifecycle management, a single simplified offer catalogue using real-time data, and the ability to add Oracle Advertising and CX components in a later augmentation phase. Architecturally the program targeted cloudification and an Open Digital Architecture alignment, adopting TM Forum principles along with Kubernetes, microservices, and containerization to enable third party integrations and platform extensibility. Wind Tre described a best-of-breed, tier 1 selection approach to integrate one brand into the others rather than a wholesale data migration, preserving business continuity during phased rollouts. Execution and governance were managed in partnership with Oracle Communications and Accenture, with a phased consolidation to eliminate siloed stacks and standardize configuration and management processes. The rollout emphasized process simplification, operational resilience, and a phased decommissioning of on-premises components while enabling subsequent SaaS module additions. Expected outcomes articulated by Wind Tre included faster innovation and shorter time to market, improved agility to onboard partners and third party services, and a unified Customer Experience capability across channels. The program explicitly targeted Customer Experience improvements through orchestration, catalogue simplification, and expanded self-service capabilities enabled by Oracle Digital Experience for Communications. |
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