List of Oracle Mobile Cloud Service Customers
Austin, 78741, TX,
United States
Since 2010, our global team of researchers has been studying Oracle Mobile Cloud Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Mobile Cloud Service for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Mobile Cloud Service for Chatbots and Conversational AI include: Exelon, a United States based Utilities organisation with 20000 employees and revenues of $23.03 billion, Otis Elevator, a United States based Manufacturing organisation with 71000 employees and revenues of $14.21 billion, National Pharmacies, a Australia based Retail organisation with 900 employees and revenues of $216.0 million, Noble Plastics, a United States based Manufacturing organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Mobile Cloud Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Oracle Mobile Cloud Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Exelon | Utilities | 20000 | $23.0B | United States | Oracle | Oracle Mobile Cloud Service | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Exelon implemented Oracle Mobile Cloud Service to deploy conversational interfaces. The Oracle Mobile Cloud Service implementation focused on Chatbots and Conversational AI for customer engagement across mobile and digital channels. The deployment targeted utility customer inquiries and self service dialogues.
Oracle Mobile Cloud Service provided built in artificial intelligence, machine learning, and natural language processing capabilities, with machine learning models that continually monitor and adapt to how customers ask questions. Rajesh Kumar Thakur, Exelon principal architect who led the chatbot project, described the system learning from mismatches so subsequent similar queries are handled with correct responses. The implementation emphasized intent recognition, dialog management, and an adaptive training loop to refine NLP performance.
The chatbot was configured to operate within Exelon customer engagement and support workflows, integrating with mobile application channels and cloud backend services to surface answers and automate common requests. The scope centered on conversational automation rather than transactional backend processing, aligning the Chatbots and Conversational AI capability with front line customer service functions.
Governance was run through Exelon architecture leadership with the principal architect overseeing model adaptation and query handling rules, embedding a feedback loop into operations to capture how people ask questions. Thakur reported that as the platform learns and adapts, the system is able to handle repeated phrasing more effectively and deliver the right results.
|
 |
National Pharmacies | Retail | 900 | $216M | Australia | Oracle | Oracle Mobile Cloud Service | Chatbots and Conversational AI | 2019 | n/a |
In 2019 National Pharmacies implemented Oracle Mobile Cloud Service to deliver conversational interfaces under the Chatbots and Conversational AI category for its 350,000 members. The initial deployment framed Oracle Mobile Cloud Service as the central platform for member digital engagement across mobile channels and embedded touchpoints.
Oracle Mobile Cloud Service was configured to host conversational bots, session management, intent routing, and message orchestration consistent with Chatbots and Conversational AI functional workflows. The implementation included conversational dialogue flows for member interactions, authentication handoffs, and event driven messaging to support pharmacy service inquiries and membership tasks.
Integration architecture leveraged Oracle SOA and API Gateway to connect Oracle Mobile Cloud Service to a variety of SaaS applications and on premise applications, enabling API led connectivity and secure service mediation. Integration work focused on exposing membership and identity services, orchestrating backend pharmacy system calls, and bridging third party SaaS endpoints through API management and service orchestration patterns.
Operational scope emphasized customer engagement and membership management, with IT governance and rollout coordination overseen by General Manager IT Ryan Klose. Governance centered on platform level orchestration using Oracle Mobile Cloud Service together with API governance delivered via Oracle SOA and API Gateway, and on phased implementation to align IT and retail operations.
|
 |
Noble Plastics | Manufacturing | 50 | $5M | United States | Oracle | Oracle Mobile Cloud Service | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Noble Plastics deployed Oracle Mobile Cloud Service to automate alert routing and front-line notification workflows as part of its Chatbots and Conversational AI implementation. Oracle Mobile Cloud Service is used to extract and forward operational alerts derived from machine learning outputs, reducing manual escalation for production incidents.
The implementation links Oracle Mobile Cloud Service directly with Oracle IoT Asset Monitoring Cloud, ingesting production telemetry from robots and molding machines and surfacing anomaly-detection signals. Functional capabilities implemented include automated extraction of IoT event data, criteria-driven alert generation, and targeted routing to the appropriate engineer or line operator using Oracle Mobile Cloud Service routing features.
Operational coverage spans maintenance, production line operations, quality control, and engineering teams, with alerts scoped to individual machine conditions such as pump temperature or oil presence. The architecture emphasizes cloud-based event processing in Oracle IoT Asset Monitoring Cloud with messaging and notification orchestration handled by Oracle Mobile Cloud Service, keeping notifications focused on the recipient who can act.
Governance and workflow changes included constraining alarm recipients to reduce noise and defining role-specific escalation paths so maintenance technicians receive actionable maintenance alerts rather than production managers. As a result of these changes Noble Plastics reported engineers spending more time on problem analysis and product design, and the company noted improved employee retention and customer retention as qualitative outcomes.
|
 |
|
Manufacturing | 71000 | $14.2B | United States | Oracle | Oracle Mobile Cloud Service | Chatbots and Conversational AI | 2019 | n/a |
|
Buyer Intent: Companies Evaluating Oracle Mobile Cloud Service
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||