List of Oracle Retek Order Management Customers
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Since 2010, our global team of researchers has been studying Oracle Retek Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Retek Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Retek Order Management for Order Management include: ABC Fine Wine & Spirits, a United States based Retail organisation with 1500 employees and revenues of $500.0 million, Helzberg Diamonds, a United States based Retail organisation with 2500 employees and revenues of $500.0 million, Samsonite Europe, a Belgium based Retail organisation with 1000 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle Retek Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Retek Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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ABC Fine Wine & Spirits | Retail | 1500 | $500M | United States | Oracle | Oracle Retek Order Management | Order Management | 2020 | n/a | In 2020, ABC Fine Wine & Spirits implemented Oracle Retail Order Management to strengthen its omnichannel order and fulfillment capabilities. The implementation targeted Order Management use cases focused on retail order lifecycle, fulfillment orchestration and contact center order handling across the United States. Oracle Retail Order Management was configured as a central order hub providing order lifecycle management, fulfillment orchestration, inventory allocation, BOPIS workflows, delivery fulfillment and contact center order processing. Configuration work emphasized standard Order Management capabilities such as order capture consolidation, allocation rules, ship from store and pick pack ship workflows to support high volume ecommerce fulfillment. The deployment was integrated into the retailer's omnichannel retail stack to unify ecommerce channel flows, store fulfillment and contact center operations under the Order Management layer. Operational coverage centered on retail order and fulfillment teams and contact center agents across US sites, aligning order routing logic and fulfillment rules with store and online inventory signals. Governance and process work accompanied the technical implementation to realign fulfillment workflows and contact center scripts to the centralized order orchestration model. According to vendor and customer coverage, the Oracle Retail Order Management deployment helped ABC Fine Wine & Spirits manage an approximately 2,000% surge in ecommerce demand during 2020. | |
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Helzberg Diamonds | Retail | 2500 | $500M | United States | Oracle | Oracle Retek Order Management | Order Management | 2018 | BTM Global | In 2018, Helzberg Diamonds implemented Oracle Retek Order Management as part of an Oracle retail upgrade delivered with BTM Global. The rollout accompanied upgrades to Oracle Retail Xstore and the addition of Oracle Retail Order Broker and Customer Engagement to provide store associates improved inventory visibility and enhanced customer engagement tools across approximately 200 U.S. stores, and it aligns with the Order Management category. Oracle Retek Order Management was configured to operate within an omnichannel order and fulfillment topology, with Oracle Retail Order Broker providing order orchestration and Customer Engagement delivering associate CRM capabilities. Module level Order Management usage is reflected in standard omnichannel workflows, including order capture at point of sale, centralized order routing, and store fulfillment workflow configuration to support in store and ship from store scenarios. Integrations explicitly tied Oracle Retek Order Management to Oracle Retail Xstore for real time inventory visibility and to Oracle Retail Order Broker and Customer Engagement for order orchestration and associate facing CRM interactions. The deployment scope targeted store operations and CRM and fulfillment processes across Helzberg Diamonds U.S. footprint, covering roughly 200 retail locations, and was implemented by BTM Global as the systems integrator. Governance and operational workflows were adjusted to centralize order lifecycle management and to align store level fulfillment responsibilities with the centralized order broker and customer engagement tooling. The implementation emphasized empowering store associates with inventory visibility and customer engagement capabilities to support retail sales and fulfillment operations under the Order Management program. | |
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Samsonite Europe | Retail | 1000 | $100M | Belgium | Oracle | Oracle Retek Order Management | Order Management | 2024 | Oracle | In 2024, Samsonite Europe implemented Oracle Retek Order Management as a core Order Management capability within its Oracle Retail cloud stack. The deployment is positioned alongside mobile Oracle Retail Xstore POS which was rolled out across European stores to unify in-store transactions with centralized order handling. The implementation integrated Oracle Retail Order Broker and related Oracle cloud services to centralize back-office operations and provide omnichannel inventory visibility. Oracle Retek Order Management was configured to support order capture from store POS, centralized fulfillment orchestration, and inventory visibility for store led fulfillment, reflecting typical Order Management functional workflows such as order lifecycle management, reservation, and routing. The rollout covered store operations and order fulfillment across Europe and was executed with Oracle Retail Consulting as the implementation partner. Governance changes focused on centralizing order routing and fulfillment workflows in the Oracle Retail cloud, aligning store operations processes with centralized back-office order management and inventory reconciliation. |
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