List of Oracle Siebel Order Management Customers
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Since 2010, our global team of researchers has been studying Oracle Siebel Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Siebel Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Siebel Order Management for Order Management include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, TPG Telecom, a Australia based Communications organisation with 3300 employees and revenues of $3.63 billion, Vodafone, a United Kingdom based Communications organisation with 12000 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Siebel Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Siebel Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bharti Airtel India | Communications | 24420 | $22.0B | India | Oracle | Oracle Siebel Order Management | Order Management | 2020 | n/a | In 2020, Bharti Airtel India implemented Oracle Siebel Order Management as part of a postpaid digital transformation. The Order Management deployment focused on supporting CRM and order-management processes across Airtel's postpaid business in India, enabling B2B bulk orders and high-volume transactions and sessions. The implementation used Siebel CRM alongside enhanced order APIs to handle high-throughput order capture, validation and fulfillment orchestration typical of Order Management platforms. Functional modules included order capture, order validation, session handling and bulk order processing configured to support large B2B order payloads and sustained session volumes. Integrations centered on enhanced order APIs connecting Siebel CRM order workflows with downstream operational processes, enabling bulk B2B order ingestion and end-to-end order lifecycle coordination. Operational coverage was explicitly focused on postpaid business processes in India, with configuration tuned for large-scale transactions and session management. Governance emphasized process modernization for postpaid order handling and CRM and order-management orchestration, with a phased rollout of API-enabled bulk order capabilities. Oracle's customer success write-up reports dramatic performance improvements and a roughly 95% reduction in customer issues following the Oracle Siebel Order Management implementation. | |
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TPG Telecom | Communications | 3300 | $3.6B | Australia | Oracle | Oracle Siebel Order Management | Order Management | 2020 | n/a | In 2020, TPG Telecom implemented Oracle Siebel Order Management as its core CRM to provide Order Management in a single instance for both consumer and enterprise customers. The deployment centralized order capture, fulfillment orchestration, and sales workflow execution within Siebel across the telco organization. The implementation positioned Oracle Siebel Order Management to manage convergent product catalogs and multi-channel order entry typical of communications providers. TPG Telecom upgraded its Siebel platform from IP2013 to 20.x, modernizing the application stack and platform services while retaining a single-instance architecture. Functional configuration emphasized order management capabilities, sales journey orchestration, transaction processing, and campaign to order handoffs. Oracle cites approximately 20% improvement in sales journeys and approximately 30% performance gains for transaction processing following the upgrade. Operational coverage included sales and order management business functions for consumer and enterprise lines of business, enabling faster introduction of new services through streamlined order workflows. Governance and rollout focused on a unified Siebel CRM instance to reduce fragmentation between customer segments and standardize order handling processes. The upgrade reduced time-to-market for new services according to Oracle statements. | |
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Vodafone | Communications | 12000 | $3.0B | United Kingdom | Oracle | Oracle Siebel Order Management | Order Management | 2023 | n/a | In 2023, Vodafone implemented Oracle Siebel Order Management. The deployment modernized a large-scale Siebel CRM installation onto Oracle Cloud Infrastructure to address telecommunications order-management requirements across Vodafone's operating regions, including the United Kingdom and global operations. The Oracle Siebel Order Management implementation centralized order capture, orchestration and fulfillment capabilities, and was configured for high-throughput transaction processing and automated provisioning workflows. Standard Order Management functional workflows including order validation, routing, fulfillment orchestration and exception handling were instrumented to support sustained throughput and operational resilience. Operational scope covered customer service, order operations, provisioning and fulfillment teams across Vodafone's regional sites. The solution ran on Oracle Cloud Infrastructure and was sized to enable approximately 200,000 orders per day and around 38 million orders per month, reflecting the project's capacity and processing throughput objectives. Program governance standardized order-management processes across operating regions and introduced operational controls for uptime and transaction monitoring, supporting reduced downtime and improved Net Promoter Score as reported by Oracle. Vodafone implemented Oracle Siebel Order Management to support core CRM and Order Management business functions across the enterprise. |
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