List of Oracle TeleSales Customers
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Since 2010, our global team of researchers has been studying Oracle TeleSales customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle TeleSales for Sales Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle TeleSales for Sales Automation include: Muang Thai Broker, a Thailand based Insurance organisation with 1000 employees and revenues of $250.0 million, Haven Life Insurance Agency, a MassMutual Company, a United States based Insurance organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Oracle TeleSales, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle TeleSales customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Haven Life Insurance Agency, a MassMutual Company | Insurance | 200 | $25M | United States | Oracle | Oracle TeleSales | Sales Automation | 2018 | n/a |
In 2018, Haven Life Insurance Agency, a MassMutual Company deployed Oracle TeleSales within its Sales Automation portfolio to provision a telesales channel for the Simple Life product and to extend the company's SaaS one stop shop for life insurance. Oracle TeleSales was implemented to support agent sales workflows, agent onboarding into commission systems, and to coexist with the direct customer facing platform for end to end policy servicing.
The implementation emphasized a telesales agent portal, commission onboarding and tracking, policy lifecycle support including underwriting intake, billing integration, and agent application processing. Configuration work focused on building back end connections to the commissions platform and exposing API driven data flows to support agent led quoting and application submission, while quality and test automation efforts covered functional and integration test suites.
Architecturally Oracle TeleSales was integrated into Haven Life's AWS hosted SaaS platform and used containerized local and sandbox environments provisioned with Docker to mirror UAT and production. Operational tooling referenced during the implementation included Kibana for log analysis, DBeaver for database access, Postman for API validation, and Callidus for commissions integration. The Systems Test Engineer role managed environment troubleshooting and log correlation across environments where access was constrained.
Governance and rollout were executed using Agile best practices with scrum ceremonies, backlog grooming, sprint planning and retrospectives driving iterative delivery across teams of eight to twelve developers. TestRail and Selenium based automation supported regression and release validation, and continuous integration setup and maintenance was an ongoing operational responsibility. This implementation centralized agent telesales operations and connected sales automation to underwriting, billing and commissions business functions through Oracle TeleSales Sales Automation.
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Muang Thai Broker | Insurance | 1000 | $250M | Thailand | Oracle | Oracle TeleSales | Sales Automation | 2018 | n/a |
In 2018 Muang Thai Broker implemented Oracle TeleSales as a Sales Automation application to support telephone-based insurance sales. The deployment targeted a 40-position Tele Sales team responsible for contacting customers to present insurance plans by phone, operating from Muang Thai Life Assurance Public Company Limited Building on Ratchadaphisek Road and the Chaengwattana branch at Software Park Building, with standard working hours Monday to Friday 09.00 to 18.00.
Oracle TeleSales was configured with core Sales Automation capabilities including automated outbound dialing, campaign management, lead and contact management, an agent desktop with call scripting and disposition coding, and operational reporting plus call recording for quality control. Configuration emphasized script enforcement and disposition-driven lead routing to support consistent customer conversations, along with supervisory dashboards for monitoring agent activity.
Operational scope covered tele-sales and contact center sales functions within Muang Thai Broker, with governance defined by role-based access, scripted compliance controls, and quality assurance workflows for supervisory review. Training and standard operating procedures were aligned to the tele-sales qualifications and responsibilities listed for agents, and Oracle TeleSales was positioned to centralize telephone sales workflows and agent operations under the Sales Automation application.
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