List of Orca Outsourced Contact Center Customers
Wrexham, LL13 9AE,
United Kingdom
Since 2010, our global team of researchers has been studying Orca Outsourced Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Orca Outsourced Contact Center for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Orca Outsourced Contact Center for Professional Services include: Together Housing United Kingdom, a United Kingdom based Non Profit organisation with 1400 employees and revenues of $275.0 million, Chancellors Group Holdings, a United Kingdom based Professional Services organisation with 490 employees and revenues of $40.6 million, Gentle Dental Care United Kingdom, a United Kingdom based Healthcare organisation with 35 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Orca Outsourced Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chancellors Group Holdings | Professional Services | 490 | $41M | United Kingdom | Orca | Orca Outsourced Contact Center | Professional Services | 2017 | n/a |
In 2017 Chancellors Group Holdings implemented Orca Outsourced Contact Center to provide outsourced call answering and contact centre services for its multi-branch estate agency operations. The Orca Outsourced Contact Center supports operations across West London, the M4 corridor and mid-Wales, aligning the deployment with branch level inbound customer contact routing and front-line reception. This implementation sits within the Professional Services category and focuses on customer service and contact handling across estate agency branches.
Module usage centers on call answering and contact handling capabilities as described in Orca’s outsourced customer service offering, with Orca managing first-contact handling and professional front-line reception. The Orca Outsourced Contact Center was configured to centralize inbound call handling, standardize call scripts and service levels, and provide continuous outsourced contact centre coverage across multiple sites. Governance shifted operational responsibility for first-contact customer interactions to the Orca service, requiring updated service level agreements and branch coordination for call escalation and information handoff. Outcomes cited in Orca materials include improved first-contact handling and a consistent professional front-line for customers.
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Gentle Dental Care United Kingdom | Healthcare | 35 | $6M | United Kingdom | Orca | Orca Outsourced Contact Center | Professional Services | 2021 | n/a |
In 2021, Gentle Dental Care United Kingdom engaged Orca Outsourced Contact Center within the Professional Services category to provide outsourced call answering and appointment booking. The engagement began with coverage across multiple South London branches and was later expanded to cover the entire practice group to consolidate patient intake and booking operations.
Orca Outsourced Contact Center was configured to deliver inbound call handling and appointment booking workflows, with operational capabilities inferred to include call answering, appointment scheduling, call logging, and patient triage for front-desk offload. The implementation centralized booking intake for multiple sites, aligning telephone routing and appointment handling processes to a single outsourced contact center to reduce missed calls and streamline bookings.
Rollout and governance were executed as a phased expansion from the initial South London branches to the broader practice group, with standardized call handling procedures and centralized scheduling handoff instituted across sites. Operational ownership is shown as shared between Orca and practice management for day to day appointment governance and escalation pathways, reflecting a service model focused on consistent patient contact handling across the Gentle Dental Care United Kingdom network.
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Together Housing United Kingdom | Non Profit | 1400 | $275M | United Kingdom | Orca | Orca Outsourced Contact Center | Professional Services | 2019 | n/a |
In 2019, Together Housing United Kingdom engaged Orca for Orca Outsourced Contact Center as a Professional Services engagement to provide outsourced contact centre and customer service support. The implementation focused on front line handling of tenant and housing management enquiries and on providing out of hours continuity across the North of England.
Orca Outsourced Contact Center was deployed as a managed service offering centered on call answering and CRM ticket handling, with operational workflows for inbound call routing, ticket creation and escalation. Functional capabilities inferred from the service engagement include structured call intake, service desk style ticket lifecycle handling and SLA-oriented queue management to support housing management operations.
Operational coverage concentrated on customer service and housing management functions, providing continuity for out of hours enquiries and peak demand across Together Housing United Kingdom sites in the North of England. The engagement positioned Orca as the front line contact node integrated into Together Housing operational workflows and tenant support channels.
Governance was organized around the outsourced service relationship, with Orca responsible for day to day contact handling and adherence to agreed service levels. The engagement explicitly improved service availability and SLA coverage for tenant and housing management enquiries.
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