List of Orlo Customers
Birmingham, B5 4UA,
United Kingdom
Since 2010, our global team of researchers has been studying Orlo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Orlo for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Orlo for Customer Support include: NHS West Yorkshire ICB United Kingdom, a United Kingdom based Healthcare organisation with 1141 employees and revenues of $7.35 billion, Ocado, a United Kingdom based Consumer Packaged Goods organisation with 12800 employees and revenues of $1.46 billion, Wakefield City Council, a United Kingdom based Government organisation with 2500 employees and revenues of $337.0 million and many others.
Contact us if you need a completed and verified list of companies using Orlo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Orlo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NHS West Yorkshire ICB United Kingdom | Healthcare | 1141 | $7.4B | United Kingdom | Orlo | Orlo | Customer Support | 2023 | n/a |
In 2023 NHS West Yorkshire Integrated Care Board implemented Orlo in a public-sector SaaS deployment to consolidate regional health and care communications and support Customer Support functions. Orlo's social media management platform was provisioned to unify messaging across the Integrated Care Partnership, manage inbound demand and enable shared publishing and social listening across partner organisations in West Yorkshire.
Configuration emphasized shared publishing workflows, social listening dashboards and inbound demand routing to align communications across ICB communications teams and partner communications functions. Governance and operational rollout focused on standardizing approval workflows and messaging guidelines across the Integrated Care Partnership, with the explicit aim of improving consistency and reach of health communications in the region.
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Ocado | Consumer Packaged Goods | 12800 | $1.5B | United Kingdom | Orlo | Orlo | Customer Support | 2018 | n/a |
In 2018, Ocado implemented Orlo as a SaaS Customer Support platform for its UK digital customer service operation. The deployment centralized social, live chat and CRM into a single customer service tool to enable a channel of choice strategy and to accelerate resolution workflows.
Orlo was used to consolidate front line channels into unified case management, including routing, prioritization, SLA tracking and analytics for digital channels. Configuration emphasized channel consolidation, standardized response templates and built in escalation paths to support faster handling of social enquiries and live chat interactions.
The SaaS implementation was delivered via Orlo's integrated platform, leveraging cloud hosted architecture to support omnichannel routing and shared CRM records across teams. Operational coverage was scoped to Ocado's UK digital customer service organization, aligning social media moderation, live chat operations and CRM case teams under a single operational workflow.
Reported outcomes from the 2018 deployment included an approximately 50% reduction in response time, an 8% shift of interactions to digital channels and labor cost savings around 5%. Governance adjustments centered on centralized oversight of digital channel routing and monitoring, enabling consistent escalation processes and a unified approach to customer engagement.
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Wakefield City Council | Government | 2500 | $337M | United Kingdom | Orlo | Orlo | Customer Support | 2022 | n/a |
In 2022, Wakefield City Council implemented Orlo for social media management, listening and a unified inbox to support citizen engagement and customer service across the district. Orlo is deployed as a Customer Support platform to centralize public-facing social channels and streamline response workflows for municipal services.
The implementation leverages Orlo modules for social listening, unified inbox triage and Orlo Insights to provide analytics and sentiment tracking. The Council onboarded the Customer Service team in December 2023, configuring the platform to support monitoring, assignment and collaborative response handling across service lines, with workflows aligned to local government constituent interactions.
Operational coverage explicitly includes the Customer Service team and district-wide citizen engagement in the UK local government context, with Orlo Insights used as the primary analytics capability for trust and sentiment measurement. No external system integrators are referenced, and the deployment emphasis is on cross-team collaboration and consolidated inbox management rather than on integrations with other named systems.
Wakefield City Council tracked a reported trust-score increase of approximately 30 percent between March 2023 and June 2024, and the Council reported improved response handling and enhanced cross-team collaboration after onboarding Orlo and activating Orlo Insights. These outcomes are cited by the Council as evidence of improved constituent engagement using Orlo as their Customer Support solution.
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