List of Otter POS Customers
Los Angeles, 90017, CA,
United States
Since 2010, our global team of researchers has been studying Otter POS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Otter POS for Point Of Sale from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Otter POS for Point Of Sale include: Skyline Chili, a United States based Retail organisation with 1300 employees and revenues of $300.0 million, Mr. Pickle's Sandwich Shop, a United States based Leisure and Hospitality organisation with 600 employees and revenues of $50.0 million, Sewovi Foods, a United States based Leisure and Hospitality organisation with 45 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Otter POS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Otter POS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Mr. Pickle's Sandwich Shop | Leisure and Hospitality | 600 | $50M | United States | Otter Operations | Otter POS | Point Of Sale | 2024 | n/a |
In 2024, Mr. Pickle's Sandwich Shop deployed Otter POS. Otter POS served as the company's Point Of Sale alongside Otter's Analytics and Revenue Recapture capabilities to automatically recover lost delivery revenue and centralize delivery analytics across franchise locations in the United States.
The implementation concentrated on delivery and dispute recovery workflows, with Otter's Revenue Recapture configured to identify disputed delivery charges and automate claim initiation and resolution tracking. Otter's Analytics capability aggregated delivery and dispute metrics across locations, creating a centralized delivery analytics view for corporate and franchise operations. Functional coverage included point of sale transaction capture, automated dispute lifecycle orchestration, and centralized reporting for franchise performance.
Operational scope covered Mr. Pickle's United States franchise locations and impacted delivery operations, finance reconciliation, and franchise performance reporting. Governance emphasized centralized dispute handling and analytics ownership by corporate operations to standardize dispute resolution workflows and reporting cadence. The Otter POS deployment, combined with Otter's Revenue Recapture and Analytics, was cited by the vendor reference as improving delivery dispute outcomes and providing enhanced operational insights.
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Sewovi Foods | Leisure and Hospitality | 45 | $6M | United States | Otter Operations | Otter POS | Point Of Sale | 2023 | n/a |
In 2023 Sewovi Foods implemented Otter POS as its primary checkout and order capture platform. Otter POS, a Point Of Sale application, is embedded on Sewovi Foods website and serves as the central sales and checkout interface for the company.
The deployment is consistent with a small business cloud SaaS model, configured to manage menu and item catalog entries, order processing, payment capture, receipt issuance, and basic transaction reporting. Implementation scope aligns with front of house and e-commerce operations, providing unified order entry and sales tracking across the website and on-premise checkout touchpoints.
Operational coverage focuses on sales and customer-facing functions for Sewovi Foods, with administrative configuration for staff roles and catalog management handled through the Otter POS console. Governance and workflow changes emphasize centralized order workflows and web-embedded checkout orchestration, with customary staff training and configuration of access controls to support ongoing operations.
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Skyline Chili | Retail | 1300 | $300M | United States | Otter Operations | Otter POS | Point Of Sale | 2024 | n/a |
In 2024, Skyline Chili implemented Otter POS, a Point Of Sale application from Otter Operations, across its United States restaurant footprint. The deployment centered on unifying menu management and creating automated order injection to streamline delivery order processing.
Implementation extended Otter POS menu auto sync and order-management capabilities, configuring a centralized menu catalog and automated menu updates to reduce discrepancies between ordering channels and in-store systems. Order injection automation and order-management workflows were enabled to queue, route, and reconcile incoming delivery and takeout orders, reducing manual entry and order handoffs.
Operational coverage targeted Skyline Chili's multiple locations across the United States, impacting restaurant operations, fulfillment teams, and delivery management. The Otter POS deployment standardized menu and order handling processes across sites, enabling consistent order-management practices and staff workflows.
Following adoption of Otter POS, Skyline Chili reported a 57% decrease in order cancellations and a 66% reduction in order issues, outcomes the company attributed to menu auto sync and Otter's order-management features. The implementation improved staff efficiency and delivery reliability as stated by the customer.
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