List of Our Public Service - Revenue Chatbot Customers
Dublin, RC96,
Ireland
Since 2010, our global team of researchers has been studying Our Public Service - Revenue Chatbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Our Public Service - Revenue Chatbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Our Public Service - Revenue Chatbot for Chatbots and Conversational AI include: Scottish Government United Kingdom, a United Kingdom based Government organisation with 190515 employees and revenues of $74.06 billion, Ryanair, a Ireland based Transportation organisation with 27076 employees and revenues of $14.68 billion and many others.
Contact us if you need a completed and verified list of companies using Our Public Service - Revenue Chatbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ryanair | Transportation | 27076 | $14.7B | Ireland | Department of Public Expenditure and Reform of Ireland | Our Public Service - Revenue Chatbot | Chatbots and Conversational AI | 2020 | n/a | In 2020, Ryanair implemented Our Public Service - Revenue Chatbot in the Chatbots and Conversational AI category. The deployment was scoped to augment customer service channels for revenue-related enquiries and to provide conversational self-service alongside agent-assisted workflows, vendor recorded as Department of Public Expenditure and Reform of Ireland. Our Public Service - Revenue Chatbot was implemented with capabilities typical of Chatbots and Conversational AI, including intent classification, guided dialogue flows, FAQ resolution, and automated triage to human agents when escalation was required. Configuration emphasis was on dialogue orchestration and reusable response templates to handle high-volume, repetitive revenue inquiries, while preserving handoff points for agent intervention. Concurrently, Ryanair uses Scorebuddy Call Center QA as part of its customer service quality program, applied to manage several overseas outsourcers and internal teams. Scorebuddy provides highly visualized dashboards and scorecards, accepting call-level inputs such as call times and outcomes, and surfacing top-level quality indicators that allow managers to dig into agent and vendor performance across the customer service organization. Governance centered on operationalizing Scorebuddy dashboards for oversight, with managers citing faster access to date-range filtered results and a user friendly structure for sections, questions, and scorecards. The combined posture pairs conversational automation from Our Public Service - Revenue Chatbot with a scoreboard-driven quality assurance workflow, enabling standardized monitoring and scalable operational control as Ryanair expanded customer service coverage. | |
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Scottish Government United Kingdom | Government | 190515 | $74.1B | United Kingdom | Department of Public Expenditure and Reform of Ireland | Our Public Service - Revenue Chatbot | Chatbots and Conversational AI | 2018 | n/a | In 2018, the Scottish Government United Kingdom deployed Our Public Service - Revenue Chatbot in the Chatbots and Conversational AI category with vendor Department of Public Expenditure and Reform of Ireland supporting the program. The implementation was aligned to benefits delivery for the Best Start Grant program and was subject to QA activity performed in Edinburgh from February 2018 to November 2018. Testing and configuration work for Our Public Service - Revenue Chatbot covered conversational intake, entitlement validation workflows, and payment file orchestration components consistent with revenue-focused conversational systems, while leveraging the IBM benefits Content Management System Social Program Management platform for backend case and benefits data management. A QA Release Test Analyst executed end-to-end, system, integration, API, functional, design, regression and defect analysis testing, authoring and reviewing test cases and controlled scenarios to validate conversation flows and entitlement logic. Integrations were exercised with the IBM benefits CMS SPM platform, HMRC payment file generation processes, and Department for Work and Pensions Customer Information System data flows, with test artifacts created for HMRC payment files and DWP CIS test data. Agile tooling and traceability were implemented through Confluence for requirements, Jira for sprint and backlog management, and qTest integrated with Jira for test management, with Slack used for team communications. Governance followed Agile release and sprint practices, including 3 Amigos sessions and cross-functional collaboration between IBM analysts, developers, scrum teams, and third-party suppliers to manage epics, user stories and defects. The engagement documented team-level achievement in delivering pregnancy and baby payment benefit workflows, and the QA scope emphasized end-to-end verification of conversation handling, entitlement checks and payment orchestration for Our Public Service - Revenue Chatbot. |
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