List of PagerDuty Advance Customers
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Since 2010, our global team of researchers has been studying PagerDuty Advance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PagerDuty Advance for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PagerDuty Advance for Generative AI Platforms include: Toyota Japan, a Japan based Automotive organisation with 383853 employees and revenues of $314.00 billion, TUI Group, a Germany based Leisure and Hospitality organisation with 57781 employees and revenues of $26.72 billion, Sling Media, a United States based Communications organisation with 180 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using PagerDuty Advance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PagerDuty Advance customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Sling Media | Communications | 180 | $25M | United States | PagerDuty | PagerDuty Advance | Generative AI Platforms | 2025 | n/a | In 2025, Sling Media implemented PagerDuty Advance to introduce agentic and generative AI capabilities into its IT incident response environment. The deployment targets IT and incident response operations in the United States, and Sling Media provided a customer quote about adopting PagerDuty Advance to increase responder efficiency, according to the vendor product announcement. The implementation of PagerDuty Advance centers on Generative AI Platforms capabilities, including agentic agents that surface operational insights and scheduling optimization agents described in the release. Configuration work focused on enabling generative incident summarization, automated runbook invocation, alert enrichment for faster triage, and orchestration of responder workflows within the existing PagerDuty operational model. Because Sling Media was an existing PagerDuty customer the rollout extended into its established incident routing and alerting workflows rather than creating a separate stovepipe. Operational coverage is limited to IT incident response groups in the United States, and the program emphasizes phased adoption with updates to incident playbooks and governance controls to validate agent-generated actions and recommendations. Per the vendor announcement, the expected outcomes include freeing up responder bandwidth and automating routine tasks, and Sling Media framed the initiative as a way to increase responder efficiency through PagerDuty Advance. Sling Media PagerDuty Advance Generative AI Platforms IT incident response is positioned as an augmentation of on-call operations and incident management practices rather than a replacement of existing PagerDuty routing and escalation mechanics. | |
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Toyota Japan | Automotive | 383853 | $314.0B | Japan | PagerDuty | PagerDuty Advance | Generative AI Platforms | 2024 | n/a | In 2024 Toyota Japan is listed by PagerDuty as a lands-and-expands customer for PagerDuty Operations Cloud, and contextual signals indicate adoption of PagerDuty Advance, a Generative AI Platforms application. This placement ties PagerDuty Advance to Toyota Japan's IT incident management and operational tooling footprint in the Asia region, reflecting use of generative AI features embedded across the PagerDuty Operations Cloud. PagerDuty Advance is embedded across the Operations Cloud and is described by PagerDuty as integrated with AWS, indicating a deployment architecture that leverages cloud native integration points and the Operations Cloud control plane. Functionally the implementation is aligned with Generative AI Platforms capabilities such as incident summarization, triage assistance, automated playbook and runbook suggestions, and contextual alert enrichment for IT operations teams. The lands-and-expands designation implies a phased rollout and governance model that extends from core IT incident response into adjacent operational teams in Asia, with operations and incident management as the primary impacted business functions. | |
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TUI Group | Leisure and Hospitality | 57781 | $26.7B | Germany | PagerDuty | PagerDuty Advance | Generative AI Platforms | 2024 | n/a | In 2024 TUI Group deployed PagerDuty Advance as an extension of its PagerDuty Operations Cloud footprint to strengthen incident management and operational resilience across its global travel operations. TUI Group uses the PagerDuty Operations Cloud to centralize alerting, on call orchestration, and incident coordination for travel and hospitality operations in Europe and globally. PagerDuty Advance, positioned within Generative AI Platforms, was configured to provide generative AI assisted incident triage and alert enrichment, supporting automated prioritization, contextual runbook recommendations, and suggested remediation steps consistent with the category capabilities of generative AI for incident response. The implementation emphasized workflow automation and orchestration, with PagerDuty Advance generating response guidance that is surfaced to operations teams and integrated into existing incident playbooks. The deployment was integrated with AWS as part of the vendor announced collaboration between PagerDuty and AWS, aligning event ingestion and cloud operational signals with PagerDuty Operations Cloud and PagerDuty Advance. Operational coverage included IT operations, site operations, and customer incident response across regions where TUI operates, with governance changes to incident triage workflows and playbook usage to accommodate AI driven guidance. PagerDuty cited TUI when describing PagerDuty Advance outcomes, noting a reduction in incident recovery time by approximately 30 percent. |
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