TUI United Kingdom
Wigmore House, Wigmore Lane,
Luton, LU2 9TN,
United Kingdom
Luton, LU2 9TN,
United Kingdom
44 1582-642-100
Leisure and Hospitality
TUI United Kingdom Technographics
TUI United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TUI United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 TUI United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TUI United Kingdom has purchased the following applications: Tungsten InvoiceAgility for AP Automation in 2019, SAP SuccessFactors Compensation for Compensation Management in 2019, PagerDuty Advance for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TUI United Kingdom is running and its propensity to invest more and deepen its relationship with Tungsten Automation , SAP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TUI United Kingdom revenues, which have grown to $3.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TUI United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TUI United Kingdom Tech Stack and Enterprise Applications
TUI United Kingdom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Tungsten InvoiceAgility | AP Automation | ERP | n/a | 2019 | 2019 |
In 2019, TUI United Kingdom deployed Tungsten InvoiceAgility as part of an AP Automation initiative. This implementation extended documented deployments of Tungsten Process Director across European finance units to automate invoice approvals and PO matching.
Tungsten InvoiceAgility was configured to deliver AP capture capabilities and to leverage Tungsten's e invoice network, supporting invoice ingestion, optical character recognition capture, validation, and three way PO matching workflows consistent with AP Automation functional expectations. The implementation centralized invoice intake and automated approval routing while surfacing exceptions for manual review.
Operational coverage spanned TUI's finance and accounts payable teams across its European finance units, providing a shared processing architecture for high volume invoice throughput. Integration focus centered on accounts payable workflows and purchase order linkage to enable automated matching and approvals.
Documented Tungsten Process Director deployments achieved up to 85 percent straight through processing while handling approximately 5 million invoices per year, outcomes that Tungsten InvoiceAgility represents as part of its consolidated AP capture and e invoice network offering and that may encompass earlier Process Director implementations.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2007 | 2008 |
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ERP Financial | ERP |
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2016 | 2016 |
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Expense Management | ERP |
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2013 | 2013 |
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Expense Management | ERP |
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2007 | 2008 |
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TUI United Kingdom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2019 | 2019 |
In 2019 TUI United Kingdom implemented SAP SuccessFactors Compensation as part of the TUI PEOPLE global HR platform. The deployment was positioned within a broader SuccessFactors estate that included Employee Central, Goals, Performance, Succession, Workforce Analytics, Learning, Recruiting Management, Recruiting Marketing, Compensation, and Variable Pay, and the program encompassed the implementation of Workforce Analytics, Compensation, and Learning for 35,000 users across 62 countries and eight languages.
SAP SuccessFactors Compensation was configured to support standard Compensation Management workflows including pay and merit cycles, variable pay planning, budget orchestration, and multi-level approval matrices. Configuration work addressed role-based access, grade and salary structures, plan templates, and integration points for population and eligibility rules to align talent and reward processes across regions and business units.
The implementation integrated multiple local HR applications using SAP Process Orchestration and Cloud Platform Integration, and introduced TUI Unique Personnel Identifiers to normalize employee records across systems. Integration scope covered internal employees and external user categories, enabling population of compensation data from Employee Central and feeding outputs to downstream reporting and workforce analytics modules.
Governance and rollout were driven by a Product Owner for SuccessFactors with technical responsibility for the global HR platform, including design of regional rollout strategies and business consulting for the global SuccessFactors implementation. The program included IT consulting and stakeholder negotiations with the Groups Workers Council, data privacy teams, and data security stakeholders to align governance, consent and compliance requirements across jurisdictions.
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Core HR | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2018 | 2019 |
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Employee Self Service | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2021 | 2022 |
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Onboarding | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2022 | 2022 |
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Payroll | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2021 | 2021 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Succession and Leadership Planning | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2018 | 2019 |
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Workforce Analytics | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2011 | 2011 |
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TUI United Kingdom AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PagerDuty | Legacy | PagerDuty Advance | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024 TUI Group deployed PagerDuty Advance as an extension of its PagerDuty Operations Cloud footprint to strengthen incident management and operational resilience across its global travel operations. TUI Group uses the PagerDuty Operations Cloud to centralize alerting, on call orchestration, and incident coordination for travel and hospitality operations in Europe and globally.
PagerDuty Advance, positioned within Generative AI Platforms, was configured to provide generative AI assisted incident triage and alert enrichment, supporting automated prioritization, contextual runbook recommendations, and suggested remediation steps consistent with the category capabilities of generative AI for incident response. The implementation emphasized workflow automation and orchestration, with PagerDuty Advance generating response guidance that is surfaced to operations teams and integrated into existing incident playbooks.
The deployment was integrated with AWS as part of the vendor announced collaboration between PagerDuty and AWS, aligning event ingestion and cloud operational signals with PagerDuty Operations Cloud and PagerDuty Advance. Operational coverage included IT operations, site operations, and customer incident response across regions where TUI operates, with governance changes to incident triage workflows and playbook usage to accommodate AI driven guidance. PagerDuty cited TUI when describing PagerDuty Advance outcomes, noting a reduction in incident recovery time by approximately 30 percent.
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TUI United Kingdom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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TUI United Kingdom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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TUI United Kingdom Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2017 | 2018 |
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TUI United Kingdom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2013 |
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TUI United Kingdom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2019 | 2019 |
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TUI United Kingdom eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2013 |
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TUI United Kingdom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2014 |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2013 | 2014 |
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Listing Management | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation | CRM |
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2014 | 2014 |
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TUI United Kingdom EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2018 | 2018 |
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EPM | EPM |
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2010 | 2010 |
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Financial Consolidation and Close | EPM |
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2010 | 2010 |
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TUI United Kingdom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2017 | 2017 |
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TUI United Kingdom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TUI United Kingdom TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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TUI United Kingdom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2021 | 2022 |
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TUI United Kingdom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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TUI United Kingdom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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TUI United Kingdom Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at TUI United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT Audit | Director | IT | |
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Financial Controller | Director | Finance | |
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Financial Accounting Manager | Manager | Finance | |
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Finance Director - IT | Director | Finance | |
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ASSISTANT OVERHEADS & EXPENSES MANAGER | Director | Finance | |
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Finance Manager - Banking & Payments | Manager | Finance | |
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Group CIO | CXO | Finance | |
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Finance Director | Director | Finance | |
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Head of Purchasing - Product & Purchasing | Director | Procurement | |
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Head of Purchasing | Director | Procurement | |
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Group Procurement Director | Director | Procurement | |
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Head of Group Accounting | Director | Finance | |
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Finance Director - Specialist & Activity Sector | Manager | Finance | |
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Group Head of Treasury Risk | Director | Finance | |
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Group CIO | CXO | Finance | |
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Head of IT Procurement | Director | Procurement | |
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Controller - Business Systems | Director | IT | |
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Business Travel & Flights Manager | Manager | Operations | |
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Director of Indirect Procurement | Director | Procurement | |
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Head of Talent, Resourcing and HR Operations | Director | HR | |
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Head of Finance, Transformation and Central Functions | Director | Finance | |
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Head of HR | Director | HR | |
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HR Director European Markets & Airlines and HR Director Western Region | Director | HR | |
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Head Of Human Resources | Director | HR | |
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Payroll Finance Manager | Manager | Finance | |
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Head of Global Recruitment & Workforce Planning | Director | HR | |
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CIO Markets & Transformation | CXO | IT | |
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CHRO | CXO | HR | |
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Head of HR Systems | Director | HR | |
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Head of Executive Reward | Director | HR | |
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Senior HR Business Partner | Manager | HR | |
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HR Controlling & Reward Manager | Manager | HR | |
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Group Director Executive Reward | Director | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Director of Customer Experience Delivery | Director | Customer Service | |
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General Manager CRM, UK & I | Manager | Finance | |
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Technology Director - IT | Director | IT | |
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Contact Center Manager | Manager | Customer Service | |
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Head of Contact Centre Operations | Director | Customer Service | |
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Group Director of CRM | Director | Finance | |
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Call Center Manager | Manager | Customer Service | |
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e-Commerce Director | Director | Finance | |
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Head of Technology (Customer Marketing) | Director | Customer Service | |
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CRM Manager | Manager | IT | |
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Global Talent Acquisition Team Lead | Manager | HR | |
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HR and MI Systems Manager | Manager | HR | |
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Head of Global HR Systems (SAP Success Factors) | Director | HR | |
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Head of Payroll | Director | HR | |
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Head of HR Shared Services Germany | Director | HR | |
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Head of HR Systems & People Analytics | Director | HR | |
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Chief Human Resources Officer & Director of Labor Relations | CXO | HR | |
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Apps Being Evaluated by TUI United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TUI United Kingdom IT executives and key decision makers. This section highlights TUI United Kingdom's latest recorded technology evaluations, including ION XTP Execution for Trade Order Management System (TOMS) on 2025-10-06, Eploy Applicant Tracking System for Candidate Relationship Management, Applicant Tracking System on 2025-03-05, and Navitaire New Skies for Reservation and Booking Management on 2024-07-23. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TUI United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-06 | TUI United Kingdom | Evaluated | ION Investment Group | ION XTP Execution | Trade Order Management System (TOMS) | Investment Management |
| 2025-03-05 | TUI United Kingdom | Evaluated | Eploy | Eploy Applicant Tracking System | Candidate Relationship Management, Applicant Tracking System | HCM |
| 2024-07-23 | TUI United Kingdom | Evaluated | Navitaire, an Amadeus Company | Navitaire New Skies | Reservation and Booking Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD TUI United Kingdom Technographics
TUI United Kingdom is a Leisure and Hospitality organization based in United Kingdom,
with around 11000 employees and annual revenues of $3.50 billion.
TUI United Kingdom operates a diverse technology stack with applications such as
Tungsten InvoiceAgility, SAP SuccessFactors Compensation and PagerDuty Advance,
covering areas like AP Automation, Compensation Management and Generative AI Platforms.
TUI United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, SAP and PagerDuty.
TUI United Kingdom recently adopted applications including
SAP SuccessFactors Employee Central Payroll in 2022, Jacquard (formerly Phrasee Insights) in 2022 and Zellis MyView in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TUI United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TUI United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TUI United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.