List of PagerDuty Platform Customers
PagerDuty
600 Townsend Street Suite 200,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 844-800-3889
Professional Services
1242
$490M
Since 2010, our global team of researchers has been studying PagerDuty Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PagerDuty Platform for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PagerDuty Platform for Incident Management include: Woolworths Group, a Australia based Retail organisation with 201413 employees and revenues of $44.36 billion, Decathlon France, a France based Retail organisation with 105000 employees and revenues of $15.50 billion, City National Bank, a United States based Banking and Financial Services organisation with 7522 employees and revenues of $3.63 billion, Monzo Bank, a United Kingdom based Banking and Financial Services organisation with 3700 employees and revenues of $1.57 billion, EMPLOYERS, a United States based Insurance organisation with 623 employees and revenues of $859.0 million and many others.
Contact us if you need a completed and verified list of companies using PagerDuty Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PagerDuty Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bringmeister | Retail | 100 | $15M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2015 | n/a |
In 2015, Bringmeister implemented the PagerDuty Platform to centralize incident response under the Incident Management category. The deployment targeted Bringmeister's engineering and operations teams within its Germany retail operations, aligning on-call ownership and alert routing across technical and operational groups.
Configuration work focused on core incident management capabilities, including alert aggregation, on-call scheduling, escalation policies, and incident lifecycle tracking. The PagerDuty Platform was configured to support automated alert routing, tagged incidents for service ownership, and policy-driven escalations to enforce predictable response workflows.
The implementation integrated the PagerDuty Platform with Bringmeister's cloud and observability stack, hosted on AWS and provisioned with Ansible, and instrumented across services written in Node.js, Erlang, Python, and PHP. Integrations included Icinga for infrastructure monitoring, Graylog for centralized logging, and New Relic for application performance telemetry, with RESTful APIs used to link incident signals to backend systems such as Comarch ERP and Oracle ORS. Supporting infrastructure components included NGINX and Varnish at the edge, Solr for search, MySQL and DynamoDB for persistence, and Elasticache Redis for caching.
Governance and operational changes established clear ownership for incident triage, with SRE and DevOps teams operating on-call rotations and documented escalation workflows. The PagerDuty Platform was embedded into developer and operational workflows, leveraging RESTful hooks and automation to reduce manual handoffs and to surface incidents to engineering earlier in the lifecycle. Business functions impacted included IT operations, DevOps, and customer support within Bringmeister's Germany operations.
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City National Bank | Banking and Financial Services | 7522 | $3.6B | United States | PagerDuty | PagerDuty Platform | Incident Management | 2021 | n/a |
In 2021 City National Bank deployed the PagerDuty Platform as its Incident Management solution to centralize enterprise incident response and observability engagement. The implementation positioned PagerDuty Platform as the system of engagement integrated with existing observability efforts under a centralized observability platform architecture managed by site reliability engineering and infrastructure teams.
City National Bank configured core PagerDuty Platform capabilities including bi directional ServiceNow synchronization for incident lifecycle management, onboarding of applications and teams through ServiceNow driven provisioning, and the establishment of on call rotations and escalation policies to guarantee 24/7 coverage. The deployment included configuration and optimization of alerting workflows within PagerDuty Platform, and automation of repetitive operational tasks to reduce manual incident handling.
Integrations were implemented between PagerDuty Platform and source monitoring systems such as Dynatrace, ELK stack, Logic Monitor, and Azure cloud to route alerts into a unified incident management pipeline. ServiceNow served as the system of record while PagerDuty Platform operated as the system of engagement, enabling two way ticket and incident sync, coordinated triage, and cross team incident notifications across Infrastructure, Technology Operations and Product teams.
Governance included establishment of standard processes, frameworks and onboarding practices to drive organization wide adoption, together with training programs and workshops to educate teams on PagerDuty Platform and incident response best practices. Operational workflows incorporated incident triage, SLA oriented monitoring, and post mortem processes, with documented changes implemented from post mortems to reduce recurrence of incidents.
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Clarksons | Transportation | 1693 | $599M | United Kingdom | PagerDuty | PagerDuty Platform | Incident Management | 2018 | n/a |
In 2018, Clarksons implemented the PagerDuty Platform as a Major Incident Management solution. The PagerDuty Platform was deployed as the core Incident Management capability within Clarksons' global Service Support Operations, providing a centralized mechanism for major incident coordination and rapid escalation.
Deployment emphasized swarm focused incident and backlog management, using on call orchestration, alerting, and runbook driven incident coordination to mobilize cross country support teams. The implementation incorporated knowledge and automation as core components to enable shift left practices and to simplify incident triage and escalation across desktop, application, and SaaS support domains.
Operational scope covered global support functions with a follow the sun support profile and Major Incident Management processes embedded into service delivery governance. Product ownership and the strategic roadmap were led from the Head of Global Service Delivery Management, aligning incident governance to ITSM tooling transformation, service availability measures, and compliance considerations such as GDPR across in country offices.
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coliquio | Professional Services | 140 | $10M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2016 | n/a |
In 2016 coliquio implemented PagerDuty Platform for Incident Management to centralize alerting and coordinate on call response across its DevOps and SRE organization. The PagerDuty Platform was provisioned as the primary incident management layer for production services running in containerized workloads and AWS infrastructure.
Configuration work focused on incident response workflows, including on call schedules, escalation policies, event rules, alert deduplication and silencing, and automated incident creation from monitored events. PagerDuty Platform was configured to enrich alerts with context and links to operational runbooks and incident timelines to support rapid triage by SRE and engineering teams.
The implementation integrated PagerDuty with the existing observability and CI toolchain documented by coliquio, including Prometheus, New Relic, Pingdom, Zabbix and Elasticsearch for monitoring and log alerting, and GitLab CI for pipeline and deployment alerts. The incident layer was tied into the infrastructure topology running Docker containers on AWS EC2, ECS and Kubernetes, with ALB and NLB for load balancing, RDS and DynamoDB for managed data stores, MySQL, PostgreSQL, MongoDB and ArangoDB for persistence, and caching and proxy layers such as Redis, Varnish and HAProxy, plus the Tyk API Gateway. Terraform was used for infrastructure provisioning and to maintain consistent alert endpoints and notification integrations.
Operational governance centered on SRE and DevOps ownership, with PagerDuty Platform adoption driving formalized on call rotations, documented escalation workflows and a consistent incident review practice. The rollout scope targeted engineering and site reliability functions, aligning alert routing and response playbooks with existing continuous delivery and container orchestration practices.
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Crealytics | Professional Services | 200 | $24M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2016 | n/a |
In 2016, Crealytics implemented the PagerDuty Platform for Incident Management. The engagement focused on setting up proper alerts from Prometheus to Alert Manager and into the PagerDuty Platform, establishing a reliable signal path for operational metrics and events.
Configuration work included mapping Prometheus alert rules to Alert Manager receivers and normalizing event payloads for PagerDuty, plus configuring PagerDuty routing keys, escalation policies, and on-call schedules to reflect the company operational responsibilities. The PagerDuty Platform was configured to manage incident lifecycle functions such as alert acknowledgement, incident assignment, and notification orchestration across channels.
Integrations centered on Prometheus and Alert Manager, with Alert Manager forwarding alerts to PagerDuty through webhook-style connectors and structured payloads to support deduplication and suppression logic. Operational coverage emphasized engineering and SRE workflows, with the PagerDuty Platform acting as the central Incident Management hub for real-time alerting and incident coordination.
Governance adjustments accompanied the technical work, including defined escalation policies, documented runbooks for common alert types, and scheduled testing of on-call rotations and alert validity to ensure signal fidelity. Crealytics prioritized configuration and process alignment within the PagerDuty Platform to standardize incident response and maintain consistent operational workflows.
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Professional Services | 70 | $15M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2015 | n/a |
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Retail | 105000 | $15.5B | France | PagerDuty | PagerDuty Platform | Incident Management | 2017 | n/a |
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Insurance | 623 | $859M | United States | PagerDuty | PagerDuty Platform | Incident Management | 2018 | n/a |
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Professional Services | 300 | $50M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2012 | n/a |
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Professional Services | 50 | $8M | Germany | PagerDuty | PagerDuty Platform | Incident Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating PagerDuty Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating PagerDuty Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating PagerDuty Platform for Incident Management include:
- Bangladesh Online (BOL), a Bangladesh based Professional Services organization with 200 Employees
- Quantics Research, a United States based Professional Services company with 10 Employees
- Rely.io, a Portugal based Professional Services organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD PagerDuty Platform Coverage
PagerDuty Platform is a Incident Management solution from PagerDuty.
Companies worldwide use PagerDuty Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Woolworths Group, Decathlon France, City National Bank, Monzo Bank and EMPLOYERS are recorded users of
PagerDuty Platform for Incident Management.
Companies using PagerDuty Platform are most concentrated in Retail, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using PagerDuty Platform are most concentrated in Australia, France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of PagerDuty Platform across Americas, EMEA, and APAC.
Companies using PagerDuty Platform range from small businesses with 0-100 employees - 45.45%, to mid-sized firms with 101-1,000 employees - 31.82%, large organizations with 1,001-10,000 employees - 13.64%, and global enterprises with 10,000+ employees - 9.09%.
Customers of PagerDuty Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified PagerDuty Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.