List of Palo Alto Cortex XSOAR Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying Palo Alto Cortex XSOAR customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Palo Alto Cortex XSOAR for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Palo Alto Cortex XSOAR for Incident Management include: Flex, a United States based Manufacturing organisation with 147979 employees and revenues of $25.81 billion, Scotiabank, a Canada based Banking and Financial Services organisation with 86746 employees and revenues of $24.55 billion, Nuffield Health, a United Kingdom based Healthcare organisation with 16400 employees and revenues of $1.21 billion, California Department of Health Care Services, a United States based Government organisation with 3381 employees and revenues of $500.0 million, Better Home & Finance Holding Company, a United States based Banking and Financial Services organisation with 1250 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Palo Alto Cortex XSOAR, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Better Home & Finance Holding Company | Banking and Financial Services | 1250 | $120M | United States | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2020 | n/a |
In 2020, Better Home & Finance Holding Company implemented Palo Alto Cortex XSOAR as its Incident Management platform, part of a broader consolidation onto Palo Alto Networks products that included Next-Generation Firewalls, Prisma Access, Prisma Cloud, Cortex XDR, and Unit 42 Managed Detection and Response. The implementation addressed Better's digital-first requirements for protecting large volumes of customer personal identifiable information and intellectual property while enabling secure remote work for the entire employee base.
Palo Alto Cortex XSOAR was configured to provide automated incident triage, enrichment, and playbook-driven response for repetitive security alerts. The deployment emphasized orchestration and automation capabilities native to Incident Management workflows, enabling enrichment of alerts, standardized triage processes, and automated actions that reduced investigations from hours to minutes, and automated approximately 90 percent of responses as part of SOC operations.
Operational integration aligned Cortex XSOAR with Cortex XDR telemetry and with Palo Alto Networks security services, while the overall platform footprint included Prisma Cloud for cloud posture visibility across dozens of AWS accounts and hundreds of servers. Cortex XSOAR ingested and acted on endpoint and detection data from Cortex XDR, and operated alongside Unit 42 MDR experts who served as an extension of Better's security team to provide 24/7 detection and response support.
Governance and process changes centered on SOC playbooks and cross-team collaboration between security and engineering, improving transparency and enabling engineers to validate and remediate issues directly in concert with security workflows. Deployment was supported by Palo Alto Networks customer and technical teams to accelerate adoption, and the combined solutionset improved mean time to respond while freeing internal security staff to focus on higher priority and complex investigations.
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California Department of Health Care Services | Government | 3381 | $500M | United States | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2019 | n/a |
In 2019, California Department of Health Care Services implemented Palo Alto Cortex XSOAR for Incident Management. The initiative was scoped to strengthen hybrid security operations across cloud and on premise environments, bringing SecOps, NOC, and network engineering into a unified incident handling workflow.
Palo Alto Cortex XSOAR was configured to deliver playbook driven automation, incident orchestration, and centralized case management consistent with Incident Management functional patterns. Configurations emphasized automated playbooks for alert triage, threat enrichment, and scripted remediation, and the deployment included runbook templates and role based access to support repeatable responder actions.
The implementation integrated Cortex XSOAR with cloud and network telemetry sources including Splunk, Prisma Cloud, AWS GuardDuty, CrowdStrike, Palo Alto NGFW telemetry, and Prisma Access to ingest alerts and orchestrate cross tool responses. The architecture reflected multi cloud visibility across AWS, Azure, and GCP, enabling automated ticketing handoffs and evidence collection from cloud native detection and SIEM systems.
Governance incorporated formal runbooks, audit ready evidence collection, and training and enablement for NOC, SecOps, and engineering teams to operationalize playbooks and firewall hygiene processes. Controls and documentation were aligned with regulatory frameworks including PCI, SOX, HIPAA, and NIST 800 53 to ensure compliance driven incident handling and supported ongoing operational governance.
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Flex | Manufacturing | 147979 | $25.8B | United States | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2019 | n/a |
In 2019 Flex deployed Palo Alto Cortex XSOAR for Incident Management. The Cortex XSOAR implementation was positioned to extend the existing Palo Alto Networks security platform that Flex had recently operationalized with Prisma Access and next generation network security controls, and to serve SecOps and IT across Flex’s global manufacturing and procurement operations.
The deployment focused on security orchestration, automation and response workflows, using Cortex XSOAR to ingest and correlate threat indicators, enrich incidents with telemetry, and execute automated response playbooks. Functional capabilities implemented included automated incident triage, case and playbook orchestration, ticketing integration and scripted remediation actions, aligned to Incident Management workflows for faster investigations.
Cortex XSOAR was integrated with the Palo Alto Networks stack that Flex had adopted, including Prisma Access secure access service edge, Threat Prevention, URL Filtering PAN-DB, WildFire and next generation firewall telemetry, enabling centralized correlation of cloud and network sensor data. Armature Systems supported the platform deployment and the broader rollout activities that connected remote users, regional service connections and data center controls to the centralized incident management and orchestration layer.
Governance and operational scope centered on SecOps and IT teams, with Cortex XSOAR intended to automate routine responses and reduce ticket volume while preserving manual escalation paths for complex incidents. The expected outcome cited by Flex leadership is a reduction in ticket counts and faster ticket closure with improved operational efficiency, freeing SecOps and IT resources for higher value work.
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Banking and Financial Services | 166 | $20M | United States | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2023 | n/a |
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Healthcare | 16400 | $1.2B | United Kingdom | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2020 | n/a |
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Banking and Financial Services | 86746 | $24.5B | Canada | Palo Alto Networks | Palo Alto Cortex XSOAR | Incident Management | 2022 | n/a |
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