List of Peopleware Scheduling Customers
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Since 2010, our global team of researchers has been studying Peopleware Scheduling customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Peopleware Scheduling for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Peopleware Scheduling for Workforce Scheduling include: Tructyre United Kingdom, a United Kingdom based Automotive organisation with 546 employees and revenues of $129.0 million, Videoslots Malta, a Malta based Leisure and Hospitality organisation with 300 employees and revenues of $100.0 million, Thomas Cook, a United Kingdom based Leisure and Hospitality organisation with 150 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Peopleware Scheduling, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Peopleware Scheduling customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Thomas Cook | Leisure and Hospitality | 150 | $10M | United Kingdom | InVision AG | Peopleware Scheduling | Workforce Scheduling | 2022 | n/a |
In 2022, Thomas Cook implemented Peopleware Scheduling for Workforce Scheduling in its UK contact-centre operations to improve forecasting accuracy and schedule optimization. The deployment focused on customer service workforce scheduling and forecasting for Thomas Cook’s UK contact operations, aligning planning processes with daily contact volumes.
The Peopleware Scheduling implementation included core forecasting and schedule optimization capabilities typical of Workforce Scheduling solutions, configured to support automated rostering, intraday adjustments, and adherence management. Configuration work concentrated on demand forecasting models, shift pattern optimization, and rule-based staffing templates to standardize planner workflows and reduce manual schedule changes.
Operational coverage was scoped to UK contact-centre planning teams and front-line agents, integrating scheduling outputs into daily workforce planning and agent shift management. Governance adjusted planning team responsibilities and approval workflows, instituting schedule sign-off processes and exception handling for leave, shrinkage, and intraday reassignments.
According to the vendor case study, Peopleware Scheduling delivered a 5.6% uplift in forecast accuracy, reduced average wait times, lowered agent occupancy from 93% to 86.5%, and produced approximately £108k in annual cost savings. These outcomes were reported specifically for the Peopleware Scheduling deployment in Thomas Cook’s UK contact operations.
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Tructyre United Kingdom | Automotive | 546 | $129M | United Kingdom | InVision AG | Peopleware Scheduling | Workforce Scheduling | 2023 | n/a |
In 2023 Tructyre United Kingdom implemented Peopleware Scheduling, a Workforce Scheduling application, for contact-centre workforce planning and scheduling at its Gateshead Customer Experience Centre. The deployment used Peopleware, marketed as injixo by vendor InVision AG, to apply forecast-driven schedule generation and to improve planner efficiency and customer service levels.
Configuration emphasis included forecasting, roster scheduling, intraday adjustments and real-time adherence monitoring, aligning planner workflows with contact-centre operating patterns. Functional capabilities implemented covered demand forecasting, schedule construction and adherence tracking to support operational planning and day-to-day shift management.
The UK deployment at the Gateshead Customer Experience Centre reported rapid operational gains, with forecasting and scheduling changes leading to approximately 26% improvement in calls answered within five weeks, 14% better schedule adherence and a 20% reduction in invoicing backlog within two months, according to the vendor story. These outcomes were reported by the vendor and are tied directly to the Peopleware Scheduling implementation at the site.
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Videoslots Malta | Leisure and Hospitality | 300 | $100M | Malta | InVision AG | Peopleware Scheduling | Workforce Scheduling | 2023 | n/a |
In 2023 Videoslots Malta adopted Peopleware Scheduling from InVision AG for Workforce Scheduling across its Malta-based customer support operations. The deployment focused on centralizing scheduling and forecasting workflows used by the customer support planning team.
Peopleware Scheduling (injixo) was configured to deliver demand forecasting, automated roster generation, schedule optimization, and planning automation, reflecting common Workforce Scheduling capabilities for contact center environments. Configuration emphasized forecast horizon settings, shift pattern rules, and automated schedule generation to reduce manual planner effort.
Operational coverage was scoped to Malta-based customer support sites and anchored in planner-facing workflows that drive daily roster publication and intraday adjustments. The implementation connected scheduling outputs to routine planning operations and adherence monitoring processes without specifying third party system integrations.
Operational governance centralized workforce planning responsibilities and standardized forecast-to-roster processes under in-house scheduling leads to support ongoing schedule management. Per the vendor announcement the implementation reduced planning workload by approximately 60 percent, improved forecasting and requirements accuracy, and enabled a circa 15 percent reduction in headcount requirement through more precise schedules.
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