List of PhaseWare Customers

Phaseware

1700 N Redbud Blvd, Ste 120,
McKinney, 75069, TX,
United States

https://www.phaseware.com/

1 214-432-9043

Professional Services

$1M

Since 2010, our global team of researchers has been studying PhaseWare customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased PhaseWare for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using PhaseWare for Customer Support include: Triad Financial Services, a United States based Banking and Financial Services organisation with 300 employees and revenues of $100.0 million, Tech Americas USA, a United States based Professional Services organisation with 300 employees and revenues of $25.0 million, Colex Finishing, a United States based Manufacturing organisation with 40 employees and revenues of $6.0 million, Management Information Technology Corp, a United States based Professional Services organisation with 13 employees and revenues of $2.0 million, Network Cabling Services, a United States based Construction and Real Estate organisation with 10 employees and revenues of $2.0 million and many others.

Contact us if you need a completed and verified list of companies using PhaseWare, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The PhaseWare customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Colex Finishing	Manufacturing	40	$6M	United States	PhaseWare	PhaseWare	Customer Support	2020	n/a	In 2020, Colex Finishing implemented PhaseWare on its website to provide Customer Support. The implementation centralized customer-facing inquiry capture through web-based intake, establishing an online support channel for the company's manufacturing clients. The scope was sized for a 40-employee United States manufacturer, focusing on the customer service function rather than enterprise-scale IT. PhaseWare was configured to deliver core Customer Support capabilities typical for the category, including ticketing and case management, web form intake, a customer-facing portal, and knowledge base access to standardize responses. Configuration emphasized lightweight workflow automation and queue management to match the company's compact support team, with role-based administration for support agents and a simple escalation path. Operational coverage centered on the service desk and customer-facing staff, with the web-embedded PhaseWare instance acting as the primary channel for external inquiries. Governance focused on process standardization, role assignments, and web form templates to ensure consistent routing and tracking of customer issues across the organization.
Management Information Technology Corp	Professional Services	13	$2M	United States	PhaseWare	PhaseWare	Customer Support	2019	n/a	In 2019, Management Information Technology Corp implemented PhaseWare for Customer Support on its public website. PhaseWare is deployed as the customer facing support channel for the firm, capturing client requests through embedded web forms and a support portal surfaced on the corporate site. The PhaseWare deployment focuses on core Customer Support capabilities typical for help desk operations, including web ticket intake, case management, knowledge base access, and queue assignment. Configuration centers on ticket classification, priority routing, and SLA tracking to guide internal response workflows, with PhaseWare forms and portal pages configured to reflect the companys service categories. Deployment architecture is web‑hosted and integrated into the MITC website experience, with the PhaseWare application providing an administrative console for the firms small support team to manage cases, update knowledge articles, and communicate with clients. Operational coverage is concentrated on client services and support functions for the United States based professional services business, leveraging role based access control for agents and administrators. Governance around PhaseWare emphasizes centralized case logging and standardized intake procedures, with configured workflows that route issues to named service owners and maintain audit trails for ticket lifecycle management. The implementation positions PhaseWare as the single source for tracking client requests and managing ongoing support processes for Management Information Technology Corp.
Network Cabling Services	Construction and Real Estate	10	$2M	United States	PhaseWare	PhaseWare	Customer Support	2019	n/a	In 2019, Network Cabling Services implemented PhaseWare as its Customer Support application on the company website. The PhaseWare implementation is delivered as a web-facing support interface embedded in the public site to capture service tickets, customer inquiries, and contact details for small business service requests. The deployment uses standard Customer Support capabilities such as web ticketing intake, email routing into a centralized queue, a public knowledge base for repeat issues, and administrative triage workflows for a small operations team. Governance is handled by internal administrative users who manage queues, assign tickets to technicians, and maintain knowledge content, with the system supporting customer-facing staff and field service coordination via the website-based interface.
	Professional Services	10	$1M	United States	PhaseWare	PhaseWare	Customer Support	2008	n/a
	Professional Services	300	$25M	United States	PhaseWare	PhaseWare	Customer Support	2014	n/a
	Banking and Financial Services	300	$100M	United States	PhaseWare	PhaseWare	Customer Support	2019	n/a
	Leisure and Hospitality	10	$1M	United States	PhaseWare	PhaseWare	Customer Support	2019	n/a

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Buyer Intent: Companies Evaluating PhaseWare

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FAQ - APPS RUN THE WORLD PhaseWare Coverage

PhaseWare is a Customer Support solution from PhaseWare.

Companies worldwide use PhaseWare, from small firms to large enterprises across 21+ industries.

Organizations such as Triad Financial Services, Tech Americas USA, Colex Finishing, Management Information Technology Corp and Network Cabling Services are recorded users of PhaseWare for Customer Support.

Companies using PhaseWare are most concentrated in Banking and Financial Services, Professional Services and Manufacturing, with adoption spanning over 21 industries.

Companies using PhaseWare are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of PhaseWare across Americas, EMEA, and APAC.

Companies using PhaseWare range from small businesses with 0-100 employees - 71.43%, to mid-sized firms with 101-1,000 employees - 28.57%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.

Customers of PhaseWare include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified PhaseWare customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.

List of PhaseWare Customers

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Buyer Intent: Companies Evaluating PhaseWare

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Q1. What is PhaseWare used for?

Q2. Who uses PhaseWare for Customer Support?

Q3. Which companies use PhaseWare?

Q4. What is the industry breakdown of companies using PhaseWare?

Q5. What is the country breakdown of companies using PhaseWare?

Q6. What is the breakdown by employee size of companies using PhaseWare?

Q7. What is the breakdown by revenue of companies using PhaseWare?

Q8. How can I get the full list of companies using PhaseWare?