List of PhaseWare Customers
McKinney, 75069, TX,
United States
Since 2010, our global team of researchers has been studying PhaseWare customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PhaseWare for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PhaseWare for Customer Support include: Triad Financial Services, a United States based Banking and Financial Services organisation with 300 employees and revenues of $100.0 million, Tech Americas USA, a United States based Professional Services organisation with 300 employees and revenues of $25.0 million, Colex Finishing, a United States based Manufacturing organisation with 40 employees and revenues of $6.0 million, Management Information Technology Corp, a United States based Professional Services organisation with 13 employees and revenues of $2.0 million, Network Cabling Services, a United States based Construction and Real Estate organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using PhaseWare, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PhaseWare customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Colex Finishing | Manufacturing | 40 | $6M | United States | PhaseWare | PhaseWare | Customer Support | 2020 | n/a | In 2020, Colex Finishing implemented PhaseWare on its website to provide Customer Support. The implementation centralized customer-facing inquiry capture through web-based intake, establishing an online support channel for the company's manufacturing clients. The scope was sized for a 40-employee United States manufacturer, focusing on the customer service function rather than enterprise-scale IT. PhaseWare was configured to deliver core Customer Support capabilities typical for the category, including ticketing and case management, web form intake, a customer-facing portal, and knowledge base access to standardize responses. Configuration emphasized lightweight workflow automation and queue management to match the company's compact support team, with role-based administration for support agents and a simple escalation path. Operational coverage centered on the service desk and customer-facing staff, with the web-embedded PhaseWare instance acting as the primary channel for external inquiries. Governance focused on process standardization, role assignments, and web form templates to ensure consistent routing and tracking of customer issues across the organization. | |
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Management Information Technology Corp | Professional Services | 13 | $2M | United States | PhaseWare | PhaseWare | Customer Support | 2019 | n/a | In 2019, Management Information Technology Corp implemented PhaseWare for Customer Support on its public website. PhaseWare is deployed as the customer facing support channel for the firm, capturing client requests through embedded web forms and a support portal surfaced on the corporate site. The PhaseWare deployment focuses on core Customer Support capabilities typical for help desk operations, including web ticket intake, case management, knowledge base access, and queue assignment. Configuration centers on ticket classification, priority routing, and SLA tracking to guide internal response workflows, with PhaseWare forms and portal pages configured to reflect the companys service categories. Deployment architecture is web‑hosted and integrated into the MITC website experience, with the PhaseWare application providing an administrative console for the firms small support team to manage cases, update knowledge articles, and communicate with clients. Operational coverage is concentrated on client services and support functions for the United States based professional services business, leveraging role based access control for agents and administrators. Governance around PhaseWare emphasizes centralized case logging and standardized intake procedures, with configured workflows that route issues to named service owners and maintain audit trails for ticket lifecycle management. The implementation positions PhaseWare as the single source for tracking client requests and managing ongoing support processes for Management Information Technology Corp. | |
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Network Cabling Services | Construction and Real Estate | 10 | $2M | United States | PhaseWare | PhaseWare | Customer Support | 2019 | n/a | In 2019, Network Cabling Services implemented PhaseWare as its Customer Support application on the company website. The PhaseWare implementation is delivered as a web-facing support interface embedded in the public site to capture service tickets, customer inquiries, and contact details for small business service requests. The deployment uses standard Customer Support capabilities such as web ticketing intake, email routing into a centralized queue, a public knowledge base for repeat issues, and administrative triage workflows for a small operations team. Governance is handled by internal administrative users who manage queues, assign tickets to technicians, and maintain knowledge content, with the system supporting customer-facing staff and field service coordination via the website-based interface. | |
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Professional Services | 10 | $1M | United States | PhaseWare | PhaseWare | Customer Support | 2008 | n/a |
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Professional Services | 300 | $25M | United States | PhaseWare | PhaseWare | Customer Support | 2014 | n/a |
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Banking and Financial Services | 300 | $100M | United States | PhaseWare | PhaseWare | Customer Support | 2019 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | PhaseWare | PhaseWare | Customer Support | 2019 | n/a |
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