List of PhaseZero CxAnalytics Customers
Los Altos, 94022, CA,
United States
Since 2010, our global team of researchers has been studying PhaseZero CxAnalytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased PhaseZero CxAnalytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using PhaseZero CxAnalytics for Customer Analytics include: Dana Incorporated, a United States based Manufacturing organisation with 42000 employees and revenues of $10.16 billion, PBS Truck Parts, a United States based Distribution organisation with 50 employees and revenues of $17.0 million, Jackson Truck Service US, a United States based Transportation organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using PhaseZero CxAnalytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The PhaseZero CxAnalytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dana Incorporated | Manufacturing | 42000 | $10.2B | United States | PhaseZero | PhaseZero CxAnalytics | Customer Analytics | 2023 | n/a |
In 2023, Dana Incorporated implemented PhaseZero CxAnalytics as a Customer Analytics capability to support its aftermarket digital commerce experience and customer service functions. The implementation was positioned alongside PhaseZero CxCommerce activity documented in the vendor case study, and PhaseZero messaging that customers deploy CxAnalytics with CxCommerce supports the inclusion of PhaseZero CxAnalytics in Dana’s solution footprint.
The PhaseZero CxAnalytics deployment consolidated analytics across multiple catalogs, inventories, and order systems integrated during the modernization effort, providing unified visibility for catalog performance, order flows, and customer engagement in the aftermarket channel. Functional capabilities implemented align with Customer Analytics practices, including customer and order analytics, catalog and inventory insight, and dashboarding for parts and service teams, feeding downstream unified order management workflows.
Operational scope centered on aftermarket digital commerce and customer service, with analytics outputs serving e-commerce, parts operations, and customer support teams to improve order handling and service responsiveness. Governance emphasized centralizing order and catalog data across the integrated sources to enable consistent reporting and to support unified order management processes, reflecting a coordinated orchestration of commerce data and analytics.
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Jackson Truck Service US | Transportation | 10 | $1M | United States | PhaseZero | PhaseZero CxAnalytics | Customer Analytics | 2022 | n/a |
In 2022 Jackson Truck Service US implemented PhaseZero CxAnalytics to improve its online parts purchasing experience and customer service. The rollout used PhaseZero CxAnalytics together with the vendor's CxCommerce capabilities to deliver Customer Analytics focused on e-commerce, CRM, and inventory insights for the aftermarket channel. This use case was cited by PhaseZero at the CxAnalytics 1.0 launch.
The implementation concentrated on instrumenting the online parts storefront and CRM workflows to capture real time analytics and inventory signals, enabling commerce event telemetry and customer behavior segmentation aligned with Customer Analytics functional workflows. Configuration emphasized session and transaction tracking, catalog and SKU level inventory intelligence, and consolidated customer profiles to support parts merchandising and service interactions. The deployment scope centered on the aftermarket parts sales channel and the online parts purchasing flow.
Integrations connected e-commerce checkout and CRM workflows with inventory feeds to unify product and customer signals for sales and service teams. Governance focused on embedding analytics into parts sales and customer service processes, with PhaseZero cited as the vendor delivering the CxAnalytics 1.0 use case aimed at driving online sales growth and better customer service.
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PBS Truck Parts | Distribution | 50 | $17M | United States | PhaseZero | PhaseZero CxAnalytics | Customer Analytics | 2022 | n/a |
In 2022, PBS Truck Parts implemented PhaseZero CxAnalytics to provide real-time e-commerce, inventory and search analytics for its online parts business in North America. PhaseZero CxAnalytics is categorized as Customer Analytics and was deployed to improve visibility into online sales and to prioritize stockouts for the distributor's web storefront.
The engagement explicitly targeted CRM and e-commerce processes along with inventory management workflows, integrating real-time analytics into order and catalog decision paths to align merchandising and fulfillment priorities. Implementation scope covered PBS Truck Parts' online parts operations across North America, affecting e-commerce, inventory planning and customer service functions. Governance centered on fact-based decision workflows surfaced through live dashboards and search analytics, with the deployment cited by PhaseZero in its product launch announcement. Outcomes reported include improved visibility into online sales and clearer stockout prioritization for the business.
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