List of Playvox Customer AI Customers
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Since 2010, our global team of researchers has been studying Playvox Customer AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Playvox Customer AI for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Playvox Customer AI for Customer Analytics include: SoFi at Work, a United States based Banking and Financial Services organisation with 5000 employees and revenues of $2.68 billion, Creditas, a Brazil based Banking and Financial Services organisation with 3000 employees and revenues of $370.0 million, SeQura, a Spain based Professional Services organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Playvox Customer AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Playvox Customer AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Creditas | Banking and Financial Services | 3000 | $370M | Brazil | Playvox | Playvox Customer AI | Customer Analytics | 2019 | n/a |
In 2019 Creditas implemented Playvox Customer AI for its contact center operations in Brazil, establishing the vendor application Playvox Customer AI as a Customer Analytics capability within its service organization. This deployment complemented the company’s Playvox Workforce Management rollout that targeted scheduling, adherence and operational visibility for contact center operations, the Workforce Management implementation achieving reported improvements in adherence of 16% and punctuality of 25%. The implementation scope centered on contact center quality assurance, agent coaching and voice of the customer capture across inbound customer service channels.
Playvox Customer AI was configured to provide Customer Analytics functions consistent with text analytics and automated QA workflows, including automated quality scoring, interaction classification and thematic issue detection to prioritize QA review. Configuration and operationalization emphasized QA rule sets, scoring models and agent feedback loops to turn automated AutoQA outputs into coaching inputs and quality workflows. Governance changes focused on integrating automated QA outputs into existing QA team processes and contact center operations, aligning QA review cadence and coaching cycles with workforce scheduling. The source did not specify external system integrations, the narrative centers on extending Playvox quality and workforce capabilities within the Playvox platform.
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SeQura | Professional Services | 300 | $50M | Spain | Playvox | Playvox Customer AI | Customer Analytics | 2022 | n/a |
In 2022, SeQura expanded its customer support analytics stack by implementing Playvox Customer AI as part of a broader Playvox deployment. The company had deployed Playvox Quality Management and Playvox Performance Management for its support operations in Spain, establishing a centralized Quality and performance program for customer service agents.
The implementation included Playvox Quality Management and Playvox Performance Management modules, with the deployment configured to standardize QA scoring, sample review workflows, agent coaching workflows, and performance dashboards. Playvox Customer AI capabilities such as automated quality scoring, sentiment analysis and tagging are integrated with the QA workflows to automate review triage and surface conversational attributes, aligning with the Customer Analytics category and common AutoQA capabilities bundled in Playvox offerings.
Operational coverage targeted SeQura customer support in Spain and impacted customer service quality assurance, reporting and workforce performance management functions. Governance involved standardizing QA criteria, instrumenting automated tagging and scoring to reduce manual reporting, and embedding performance feedback loops into agent coaching. The Playvox Quality Management and Playvox Performance Management deployment produced explicit outcomes documented by SeQura, including a 50 percent increase in QA productivity and an 80 percent reduction in time spent on reporting, with Playvox Customer AI serving as the analytics layer driving automated tagging and scoring.
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SoFi at Work | Banking and Financial Services | 5000 | $2.7B | United States | Playvox | Playvox Customer AI | Customer Analytics | 2022 | n/a |
In 2022, SoFi at Work implemented Playvox Customer AI as part of Playvox's Agent Optimization Suite for its member service contact center in the United States. The deployment targeted Customer Analytics to centralize quality assurance and support analytics across agent-facing operations.
The implementation configured core modules from the Agent Optimization Suite, specifically Quality, Learning, Performance, and Voice of the Customer, to enable standardized QA workflows, learning management, agent performance dashboards, and VoC analytics. Customer AI and AutoQA usage is inferred as part of the broader Quality and Voice of the Customer capabilities, supporting automated scoring and interaction insight extraction consistent with Customer Analytics functionality.
Playvox Customer AI was provisioned as a cloud-hosted agent optimization suite and operated across SoFi at Work member support teams in the United States, impacting QA analysts, coaching and workforce performance functions, and centralized support analytics reporting. Integrations with other line-of-business systems were not specified in the announcement, the focus remained on end-to-end support analytics and agent performance tooling.
Governance centered on centralized QA scoring and learning assignment workflows to standardize coaching and performance management processes. The Playvox announcement reported faster time to value and improved visibility for support analytics as stated outcomes of the Customer Analytics rollout.
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Buyer Intent: Companies Evaluating Playvox Customer AI
- Dream Weavers Realty, a India based Construction and Real Estate organization with 30 Employees
- Diamond Collection, a United States based Retail company with 10 Employees
- Level AI, a United States based Professional Services organization with 170 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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