List of Polycom VoIP Customers
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Since 2010, our global team of researchers has been studying Polycom VoIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Polycom VoIP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Polycom VoIP for PBX, VoiP and Phone Systems include: Accenture, a Ireland based Professional Services organisation with 791000 employees and revenues of $64.90 billion, Freemans Grattan, a United Kingdom based Retail organisation with 750 employees and revenues of $210.0 million and many others.
Contact us if you need a completed and verified list of companies using Polycom VoIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Polycom VoIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accenture | Professional Services | 791000 | $64.9B | Ireland | Poly | Polycom VoIP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 Accenture deployed Polycom VoIP as part of its PBX, VoiP and Phone Systems estate across its Ireland network. The deployment was managed by Accenture's Ireland Network Infrastructure Team and was positioned to support on site client leadership and local IT network operations.
The Polycom VoIP implementation focused on handset provisioning, call control configuration, directory integration, voicemail and endpoint OS lifecycle management, aligning with expected PBX, VoiP and Phone Systems functional workflows. Configuration emphasized centralized device enrollment and firmware management to standardize provisioning and reduce operational variability across sites.
Architecture integrated Polycom VoIP with Accenture's LAN and WAN infrastructure including core and access switches, wireless controllers and perimeter routing and firewalling, and the voice stack was coordinated with Microsoft Teams for unified voice services. Operational processes included asset tracking, maintenance contract tracking and scheduled OS upgrades, and the program engaged global network teams for remediation, upgrades and new deployments.
Governance followed Accenture's Incident and Problem Management process, with SLA monitoring, P1 incident on call rotations and ticket follow up to maintain service levels. Financial and service management activities supporting the rollout included creation of pricelists, mid year and yearly forecasts and monthly actual reporting to sustain ongoing voice service operations.
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Freemans Grattan | Retail | 750 | $210M | United Kingdom | Poly | Polycom VoIP | PBX, VoiP and Phone Systems | 2017 | n/a |
In 2017, Freemans Grattan implemented Polycom VoIP to provision enterprise telephony for its customer service operations, classifying the deployment within the PBX, VoiP and Phone Systems category. The implementation targeted contact center voice services used to manage customer queries and complaints, including support interactions handled through the Webhelp contact centre on behalf of Freemans Grattan holdings. This positioned Polycom VoIP as the primary telephony platform for customer service advisors and agent desktops during the 2017 rollout.
The deployment emphasized core PBX and VoIP capabilities typical for the category, including IP handset and softphone provisioning, SIP based call routing, automatic call distribution and interactive voice response for inbound call handling. The solution was configured to support contact center call flows, agent desktop telephony and call recording workflows, with centralized telephony administration aligned to customer service operational processes. Governance focused on operational handoff to customer service operations for handset provisioning and user account management, and the implementation scope concentrated on agent-facing telephony rather than wider back office functions.
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