List of Predii Repair Intelligence Customers
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Since 2010, our global team of researchers has been studying Predii Repair Intelligence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Predii Repair Intelligence for Intelligent Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Predii Repair Intelligence for Intelligent Process Automation include: Samsung Electronics, a South Korea based Manufacturing organisation with 262647 employees and revenues of $203.54 billion, Haier, a China based Manufacturing organisation with 146000 employees and revenues of $59.80 billion, Snap-on, a United States based Manufacturing organisation with 13200 employees and revenues of $5.11 billion, Canon It Solutions, a Japan based Professional Services organisation with 3149 employees and revenues of $1.00 billion and many others.
Contact us if you need a completed and verified list of companies using Predii Repair Intelligence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Machine Learning software purchases.
The Predii Repair Intelligence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Machine Learning software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Canon It Solutions | Professional Services | 3149 | $1.0B | Japan | Predii | Predii Repair Intelligence | Intelligent Process Automation | 2019 | n/a |
In 2019, Canon It Solutions implemented Predii Repair Intelligence to enhance service documentation retrieval and repairability analysis for its imaging and printing products. Predii Repair Intelligence was deployed as an Intelligent Process Automation solution to ingest and index technical content, enable contextual search, and apply automated repairability analysis across product documentation. The implementation included a centralized knowledge ingestion and indexing pipeline, automated document classification, a repairability analysis module that surfaced component level serviceability signals, and a technician facing retrieval interface for rapid access to repair procedures and troubleshooting content. Configuration emphasized search relevance, metadata normalization, and workflow automation for document retrieval, using rule based and machine learning components consistent with Intelligent Process Automation deployments. Canon It Solutions implemented Predii Repair Intelligence to support service operations and technical documentation access for field technicians in Japan, focusing operational coverage on service operations, field service, and technical support functions. Governance centered on standardized documentation access policies and content versioning to ensure consistent repairability guidance for technicians during rollout. The deployment architecture consolidated a searchable knowledge repository and inference capabilities into a central service consumed by technician interfaces and service operation workflows.
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Haier | Manufacturing | 146000 | $59.8B | China | Predii | Predii Repair Intelligence | Intelligent Process Automation | 2021 | n/a |
In 2021 Haier deployed Predii Repair Intelligence to apply AI-based repair intelligence to its appliance service processes, operating under the Intelligent Process Automation category. The implementation targeted appliance service and field-repair workflows in China, aligning the Predii Repair Intelligence application with Haier field technician operations and repair case handling.
Predii Repair Intelligence was configured to provide an automated fault diagnosis engine, technician guidance with step-by-step repair workflows, centralized knowledge capture for fault-resolution patterns, and decision-support capabilities for field technicians. Configuration emphasized machine learning inference for fault triage and orchestration of guided repair tasks, with mobile-friendly guidance embedded directly into field-repair workflows.
The operational scope covered Haier appliance service and field-repair teams across China, with governance adapted to incorporate AI-driven suggestions into technician procedures and knowledge management processes. The engagement improved technician guidance and fault diagnosis as stated, and the Predii Repair Intelligence solution was integrated into Haier service operations to support field technical workflows.
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Samsung Electronics | Manufacturing | 262647 | $203.5B | South Korea | Predii | Predii Repair Intelligence | Intelligent Process Automation | 2020 | n/a |
In 2020, Samsung Electronics integrated Predii Repair Intelligence, an Intelligent Process Automation application, into its service workflows for consumer electronics repair in South Korea. Predii Repair Intelligence was deployed to surface repair information and parts guidance directly within technician workflows, aligning AI-driven diagnostics with on-site repair processes.
The implementation centered on AI-driven diagnostics and knowledge surfacing, configured to provide step by step repair guidance, diagnostic decision support, and parts identification guidance. Functional capabilities implemented included automated fault detection logic, technician-facing repair instructions, and parts guidance modules to help prioritize components during troubleshooting.
Integration work focused on embedding Predii Repair Intelligence into existing service workflow systems used by Samsung device servicing teams in South Korea, ensuring the application could be called as part of technician work processes. Operational coverage emphasized service operations and field repair technicians, with governance and workflow adjustments to incorporate AI-guided diagnostics and parts guidance into standard repair procedures.
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Manufacturing | 13200 | $5.1B | United States | Predii | Predii Repair Intelligence | Intelligent Process Automation | 2018 | n/a |
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Buyer Intent: Companies Evaluating Predii Repair Intelligence
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