List of ProactivaNet Service Desk Customers
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Since 2010, our global team of researchers has been studying ProactivaNet Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ProactivaNet Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ProactivaNet Service Desk for IT Service Management include: INVEX, a Mexico based Banking and Financial Services organisation with 2100 employees and revenues of $1.10 billion, Escuela Bancaria y Comercial, a Mexico based Education organisation with 3000 employees and revenues of $678.0 million, BBDO, a Mexico based Professional Services organisation with 199 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using ProactivaNet Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The ProactivaNet Service Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BBDO | Professional Services | 199 | $15M | Mexico | Proactivanet | ProactivaNet Service Desk | IT Service Management | 2011 | n/a |
In 2011, BBDO configured ProactivaNet Service Desk to operate the agency incident portal, establishing a formal IT service intake and ticketing channel under the IT Service Management category. The deployment centered on a web based incident portal administered by an internal administrator, providing a single point of contact for service requests and incident logging across the BBDO Mexico agency.
Configuration work focused on incident management and ticket lifecycle controls within ProactivaNet Service Desk, including portal user administration, categorization and prioritization fields, automated ticket assignment rules, and SLA oriented status tracking. Typical IT Service Management capabilities such as self service ticket submission, centralized incident queues, basic workflow automation and role based access were implemented to align help desk operations with agency support needs.
Operational coverage was agency wide at BBDO Mexico, with the administrator responsible for maintaining ticket queues, configuring routing rules by department, and enforcing escalation workflows and approval gates. Governance centered on administrator driven process configuration and operational ownership of the incident portal, with ongoing administration of user accounts, workflow tuning and routine portal management to sustain service operations.
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Escuela Bancaria y Comercial | Education | 3000 | $678M | Mexico | Proactivanet | ProactivaNet Service Desk | IT Service Management | 2019 | n/a |
In 2019, Escuela Bancaria y Comercial implemented ProactivaNet Service Desk as its IT Service Management platform to centralize IT support and asset management. The deployment positioned ProactivaNet Service Desk to manage incident lifecycle and inventory processes across institutional IT operations.
The implementation included Automatic inventory for Network Electronics, Software Distribution, and Blackberry, a Configuration Management Database CMDB, remote control capabilities, and Service Desk modules for Incident and Request Management. ProactivaNet Service Desk was configured to ingest automatic discovery data into the CMDB and to expose asset attributes to ticket records.
Operational coverage focused on IT operations and end user support, with workflows configured to use CMDB relationships for asset aware incident routing and to initiate remote control sessions from tickets for resolution. Governance and process changes centered on centralized ticketing, standardized incident and request workflows, and CMDB driven configuration data to support asset informed service management.
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INVEX | Banking and Financial Services | 2100 | $1.1B | Mexico | Proactivanet | ProactivaNet Service Desk | IT Service Management | 2019 | n/a |
In 2019 INVEX implemented ProactivaNet Service Desk, deploying the ProactivaNet Service Desk to address IT Service Management needs across its IT organization. The deployment was positioned as a centralized platform for service operations and infrastructure oversight consistent with the IT Service Management category.
The implementation included Automatic inventory, Network Electronics Monitoring, Software Distribution, Blackberry support, and Security Management capabilities centered on a CMDB. Service desk functionality was configured for Incident and Request Management, Problem Management, Change and Delivery Management, plus Surveys and a Service Catalog to standardize request intake and fulfillment.
Architecturally the CMDB and automatic inventory components function as the authoritative configuration repository, while monitoring and network electronics modules provide event and device telemetry for operational triage. Remote control and software distribution modules were instrumented to enable remote remediation and endpoint configuration, supporting faster incident resolution and routine maintenance workflows.
Governance was reinforced through the Change and Delivery Management module, which established formal change approval and release processes across IT operations and support teams. The ProactivaNet Service Desk deployment at INVEX consolidated configuration data and service workflows to create a single point of operational control for incident, problem, change, and service request lifecycles.
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