List of Q2 CentrixDTS Customers
Austin, 78729, TX,
United States
Since 2010, our global team of researchers has been studying Q2 CentrixDTS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Q2 CentrixDTS for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Q2 CentrixDTS for Dispute Management include: Hills Bank, a United States based Banking and Financial Services organisation with 500 employees and revenues of $236.0 million, A+ Federal Credit Union, a United States based Banking and Financial Services organisation with 525 employees and revenues of $104.0 million, Gesa Credit Union, a United States based Banking and Financial Services organisation with 709 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Q2 CentrixDTS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Q2 CentrixDTS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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A+ Federal Credit Union | Banking and Financial Services | 525 | $104M | United States | Q2 Software | Q2 CentrixDTS | Dispute Management | 2018 | n/a |
In 2018, A+ Federal Credit Union implemented Q2 CentrixDTS for Dispute Management within its financial operations. The deployment, announced November 2018, targeted dispute intake and case lifecycle handling for fraud and non fraud transaction disputes at the Austin, Texas credit union.
The implementation integrated Q2 CentrixDTS with DocuSign to capture electronic signatures and to streamline dispute intake forms and case attachments. Configuration focused on electronic signature capture, attachment consolidation into case records, and standardizing intake workflows and investigation note capture consistent with Dispute Management functional workflows.
Operational scope centered on the financial operations team serving A+ Federal Credit Union members in Austin, Texas, with rollout emphasizing intake routing and case attachment integrity. The integration of Q2 CentrixDTS and DocuSign was intended to centralize dispute documentation and improve member experience and operational efficiency.
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Gesa Credit Union | Banking and Financial Services | 709 | $50M | United States | Q2 Software | Q2 CentrixDTS | Dispute Management | 2016 | n/a |
In 2016, Gesa Credit Union deployed Q2 CentrixDTS, implementing Q2 CentrixDTS as a Dispute Management solution across its Pacific Northwest operations. The implementation included the Centrix Fraud Alerts capability to automatically associate fraud claims with card breach files and to quantify the financial impact of breaches, instrumenting automated claim linkage and loss quantification workflows within the dispute lifecycle.
The deployment focused on operationalizing fraud alerts and dispute case automation for claims processing and fraud operations, configuring rules to link breach file inputs with customer dispute records and to surface potential loss exposure for review. Governance and process changes centered on shifting manual reconciliation and claim validation tasks into automated workflows, which reduced manual effort, saved staff hours on claims processing, and helped minimize dollar losses for the credit union.
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Hills Bank | Banking and Financial Services | 500 | $236M | United States | Q2 Software | Q2 CentrixDTS | Dispute Management | 2024 | n/a |
In 2024 Hills Bank implemented Q2 CentrixDTS for Dispute Management. The bank participated as a customer speaker in Q2's August 21, 2024 CentrixDTS webinar to describe specific dispute lifecycle improvements and operational learnings.
The implementation concentrated on scaling dispute intake and back-office case management using Q2 CentrixDTS. Configuration work emphasized intake channel consolidation, structured case records, workflow orchestration for investigations, and communication templates to standardize account-holder messaging.
Operational coverage extended across Hills Bank's Iowa footprint, centralizing intake and case handling for regional retail and back-office operations. Business functions impacted included operations teams that manage investigations and account-holder communications teams that coordinate customer notifications and status updates.
Governance around dispute lifecycle control was reinforced through standardized case handling and process driven workflow rules described in the webinar. Hills Bank reported improved operational efficiency and enhanced account-holder communications as outcomes of their Q2 CentrixDTS deployment.
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