List of Quest KACE Ticketing system Customers
Aliso Viejo, 92656, CA,
United States
Since 2010, our global team of researchers has been studying Quest KACE Ticketing system customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Quest KACE Ticketing system for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Quest KACE Ticketing system for IT Service Management include: Seminole County Public Schools, a United States based Education organisation with 10000 employees and revenues of $585.0 million, St. Dominic Hospital, a United States based Healthcare organisation with 3000 employees and revenues of $550.0 million, Publishing Concepts, a United States based Professional Services organisation with 150 employees and revenues of $15.0 million, Maniilaq Association, a United States based Healthcare organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Quest KACE Ticketing system, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Quest KACE Ticketing system customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Maniilaq Association | Healthcare | 10 | $2M | United States | Quest Software | Quest KACE Ticketing system | IT Service Management | 2016 | n/a |
In 2016, Maniilaq Association deployed the Quest KACE Ticketing system as part of its IT Service Management environment. The implementation complemented an existing Quest RemoteScan deployment used to scan medical records directly into Cerner EMR across a non persistent virtual desktop infrastructure serving rural Alaska.
Quest KACE Ticketing system was provisioned to provide centralized service desk ticketing, endpoint inventory and incident workflow capability to support remote scanning endpoints and virtual desktop sessions. Configuration aligned with standard IT service management workflows for asset tracking, ticket lifecycle and remote troubleshooting.
KACE operated alongside RemoteScan and the Cerner EMR environment to manage endpoints across the non persistent VDI topology, supporting IT and medical records operations across rural clinic sites. The deployment scope emphasized endpoint orchestration and centralized help desk functions to reduce local scanner configuration overhead.
Vendor materials and the published customer story focus primarily on RemoteScan for medical records scanning and explicitly describe integration with Cerner EMR, the removal of on site scanner configuration and reduced travel and time for staff. References to KACE are in the context of broader endpoint management, so usage of Quest KACE Ticketing system for service desk operations is inferred from the vendor narrative rather than documented in detail.
|
 |
Publishing Concepts | Professional Services | 150 | $15M | United States | Quest Software | Quest KACE Ticketing system | IT Service Management | 2020 | n/a |
In 2020, Publishing Concepts implemented Quest KACE Ticketing system for IT Service Management. The deployment served a 150-employee professional services firm in the United States and centralized Help Desk workflows, asset tracking, and endpoint management to support internal and external customer requests.
Functional capabilities implemented with Quest KACE Ticketing system included incident and request ticketing, SLA-driven response workflows, prioritization and escalation rules, ticket monitoring tied to customer feedback, and trending analysis to forecast Help Desk issues. The implementation also covered resolution workflows for escalated hardware problems, system upgrades, networking diagnosis, software problems, backup and file recovery, Office migrations, and the creation and maintenance of virtual machines for end-users.
Integrations and operational coverage included configuration and maintenance of ESET via its portal for antivirus module updates across workstations and servers, and a coordinated Migration to O365 which was completed in record time. The technical lead role on the KACE Ticketing system supported inventory of hardware assets and software licenses with write-off tracking, assisted the data team with SQL data returns, and enabled reporting on request and incident ticket statistics and customer satisfaction follow ups.
Governance and process changes established internal SLAs for ticket response, documented Help Desk procedures for onboarding and termination, and standardized pack and image kit processes with training for on-site and remote teams. Operational controls included auditing support processes across all departments, managing time off to ensure coverage, and leading knowledge-sharing meetings to improve resolution consistency and customer focus.
|
 |
Seminole County Public Schools | Education | 10000 | $585M | United States | Quest Software | Quest KACE Ticketing system | IT Service Management | 2013 | n/a |
In 2013, Seminole County Public Schools deployed Dell and Quest KACE appliances including the Quest KACE Ticketing system to consolidate district IT operations and enable a digital curriculum. The initiative targeted IT Service Management for approximately 30,000 devices across the Florida school district, centralizing device lifecycle controls and help desk workflows.
The deployment implemented core Quest KACE capabilities for inventory management, OS imaging and provisioning, automated patching, and service desk ticketing. Configuration emphasized appliance based imaging workflows and scheduled patch administration, with the Quest KACE Ticketing system providing a unified incident and request intake point for IT staff.
Architecturally the program used on premise KACE appliances with a centralized management console to administer endpoint inventory, deploy images, and push patches across schools and administrative sites. Operational scope covered district IT operations and classroom technology support, consolidating multiple point tools into the KACE appliance footprint to reduce tool sprawl.
Governance focused on tool consolidation and centralized operational ownership of endpoint management and service desk functions. The deployment delivered reported 99.9% uptime and documented financial outcomes, cited as more than 100,000 dollars in savings from KACE consolidation and 180,000 dollars total savings for the district.
|
 |
|
Healthcare | 3000 | $550M | United States | Quest Software | Quest KACE Ticketing system | IT Service Management | 2015 | n/a |
|
Buyer Intent: Companies Evaluating Quest KACE Ticketing system
- LPL Financial, a United States based Insurance organization with 8400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||