List of Rackspace Database Service Customers
Rackspace
19122 US Highway 281 N. Suite 128,
San Antonio, 78258, TX,
United States
San Antonio, 78258, TX,
United States
1 800-961-4454
Professional Services
5100
$2.7B
Since 2010, our global team of researchers has been studying Rackspace Database Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Rackspace Database Service for Professional Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Rackspace Database Service for Professional Services include: Arthrex, a United States based Life Sciences organisation with 7500 employees and revenues of $3.20 billion, Braze, a United States based Professional Services organisation with 2000 employees and revenues of $593.0 million, Cando Rail & Terminals, a Canada based Professional Services organisation with 900 employees and revenues of $500.0 million, Switchfly, a United States based Professional Services organisation with 150 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Rackspace Database Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arthrex | Life Sciences | 7500 | $3.2B | United States | Rackspace Technology | Rackspace Database Service | Professional Services | 2018 | n/a |
In 2018, Arthrex deployed Rackspace Database Service to build a HIPAA-compliant postoperative communications portal, leveraging a solution in the Professional Services category. The implementation connected operating room media capture workflows to a cloud-hosted database and object store to enable patient access to images, video, and surgeon notes. Arthrex used Rackspace Database Service as the core database layer for storing and indexing metadata associated with postoperative reports.
Rackspace Database Service was configured to integrate with Amazon Web Services platform services, specifically Amazon S3 for durable object storage and Amazon RDS for MySQL for relational data and automated backups. Functional capabilities implemented included secure patient authentication and access control, surgeon-facing template composition for postoperative reports, media ingestion from a previously developed mobile application, and automated relational backups and scaling. Data required for research and regulatory compliance remained on-premises with selective synchronization to the cloud for patient sharing.
The architecture centralized media and metadata ingestion from Arthrex imaging technology in the operating room, routed through the mobile app into Amazon S3 and into Rackspace Database Service records to enable on-demand patient retrieval. Security controls were applied across the data plane, including encryption in transit and at rest within Amazon S3, and AWS managed services were used to provide durability and high availability. Operational coverage focused on surgical teams, patients, and clinic staff who access postoperative materials.
Governance and workflow changes emphasized HIPAA compliance and minimizing surgeon overhead by delivering ready-made templates and a streamlined in-room publishing flow, reducing reliance on physical thumb drives and printed reports. Outcomes reported by Arthrex included 92% of surveyed patients indicating they did not feel the need to make follow-up phone calls, and a surgeon-measured 68% decrease in patient calls compared to three years earlier. The Rackspace Database Service deployment in the Professional Services category provided a scalable, secure backbone for surgeon to patient communications.
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Braze | Professional Services | 2000 | $593M | United States | Rackspace Technology | Rackspace Database Service | Professional Services | 2012 | n/a |
In 2012, Braze implemented Rackspace Database Service to operate and scale a massive sharded MongoDB environment that underpins its customer engagement and messaging platform. Braze implemented Rackspace Database Service within its Professional Services infrastructure in the United States to support CRM and marketing automation business functions.
The implementation used Rackspace DBaaS, formerly ObjectRocket, as a managed MongoDB platform configured for extensive horizontal sharding and multi terabyte storage, enabling thousands of shards across distributed nodes. Functional capabilities emphasized managed provisioning, automated backups, high availability configuration, and SLA backed operations to sustain continuous messaging workloads.
Operational coverage focused on US production workloads for customer engagement, with the deployment managed under a multi year partnership model that was renewed with a 2023 enterprise agreement. The managed service approach reduced in house DBA headcount while allowing Braze to scale storage and shard counts without expanding internal DBA capacity.
Governance centered on vendor managed operations and SLA oversight, aligning platform operations with Braze release cycles and capacity planning for its customer engagement and messaging platform. Rackspace Database Service remains the primary managed MongoDB platform for Braze, supporting scale to many terabytes and thousands of shards while maintaining operational SLAs.
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Cando Rail & Terminals | Professional Services | 900 | $500M | Canada | Rackspace Technology | Rackspace Database Service | Professional Services | 2021 | Rackspace |
In 2021, Cando Rail & Terminals implemented Rackspace Database Service as part of a broader re-architecture of its Quasar IoT supply-chain platform. The work sits in the Professional Services category and targeted rail logistics analytics and IoT data processing in Canada.
Onica, a Rackspace Technology company, served as the systems integrator and re-architected Quasar onto a serverless AWS architecture, implementing Amazon RDS to remediate database outages and enable automatic scaling. The Rackspace Database Service deployment was executed by Rackspace/Onica and incorporated Amazon RDS as the managed database tier within the cloud-native design.
The implementation covered IoT ingestion, analytics processing, and logistics data workflows, enabling processing of millions of data points per day for Canadian rail operations. The project produced faster deployments and lower operational costs as described in the AWS case study, while improving database resiliency and automated scaling for analytics workloads.
Onica led the rollout across Cando’s logistics environment in Canada, aligning operational ownership with cloud-native scaling and managed database operations under the Rackspace Database Service implementation.
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Switchfly | Professional Services | 150 | $15M | United States | Rackspace Technology | Rackspace Database Service | Professional Services | 2022 | n/a |
In 2022, Switchfly engaged Rackspace Technology to migrate its travel loyalty and booking platform and provision Rackspace Database Service, targeting transactional and CRM workflow modernization in the Professional Services category. Rackspace led a no downtime migration to AWS, explicitly moving databases into Amazon RDS to support booking and customer relationship operations across the United States.
The implementation centralized database workloads into Amazon RDS under the Rackspace Database Service deployment, and incorporated Rackspace Optimizer+ for cost optimization and right sizing. The engagement migrated 20 clients, rehosted approximately 700 servers, and moved 16 terabytes of data, preserving transactional integrity and continuity for agent-facing systems.
Integrations were centered on AWS infrastructure, with Amazon RDS cited as the database target, and operational coverage focused on travel booking agents and CRM teams where agent booking retrieval times are critical. Switchfly reported improved agent booking retrieval time from approximately 20 seconds to approximately 5 seconds for travel and CRM workflows in the United States, reflecting the combined effects of database modernization and tuned provisioning.
Governance and rollout were executed as a phased, orchestrated cutover across client environments to achieve no downtime migration, and ongoing management was placed under Rackspace Database Service to provide continuous database operations and cost governance. The engagement emphasized operational stability for booking and loyalty functions while using Rackspace Optimizer+ to reduce infrastructure cost exposure.
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FAQ - APPS RUN THE WORLD Rackspace Database Service Coverage
Rackspace Database Service is a Professional Services solution from Rackspace Technology.
Companies worldwide use Rackspace Database Service, from small firms to large enterprises across 21+ industries.
Organizations such as Arthrex, Braze, Cando Rail & Terminals and Switchfly are recorded users of
Rackspace Database Service for Professional Services.
Companies using Rackspace Database Service are most concentrated in Life Sciences and Professional Services, with adoption spanning over 21 industries.
Companies using Rackspace Database Service are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Rackspace Database Service across Americas, EMEA, and APAC.
Companies using Rackspace Database Service range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 0%.
Customers of Rackspace Database Service include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Rackspace Database Service customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Professional Services.