List of RateMyService Surveys Customers
Cape Town, 7551,
South Africa
Since 2010, our global team of researchers has been studying RateMyService Surveys customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased RateMyService Surveys for Survey and Questionnaire from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using RateMyService Surveys for Survey and Questionnaire include: Chloride Exide Kenya, a Kenya based Retail organisation with 380 employees and revenues of $70.0 million, Aar Insurance Kenya, a Kenya based Insurance organisation with 700 employees and revenues of $54.0 million, Brightermonday Kenya, a Kenya based Professional Services organisation with 175 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using RateMyService Surveys, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The RateMyService Surveys customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aar Insurance Kenya | Insurance | 700 | $54M | Kenya | RateMyService | RateMyService Surveys | Survey and Questionnaire | 2022 | n/a |
In 2022, AAR Insurance Kenya implemented RateMyService Surveys to collect customer feedback and mine insights across customer touchpoints. RateMyService Surveys was deployed as a Survey and Questionnaire solution to capture structured survey responses and open text feedback across the insurer's Kenya operations.
The implementation focused on survey orchestration, text analytics and sentiment analysis, and dashboarding to surface operational insights. RateMyService Surveys provided configurable survey workflows and reporting capabilities to centralize feedback collection and accelerate insight mining for service teams.
Collected feedback and analytic outputs were consumed by customer service and CRM stakeholders across Kenya to inform service delivery and customer experience workflows. The deployment covered multiple customer touchpoints and was positioned to feed front line case handling and customer experience decision making.
Vendor testimony highlights that dashboards and sentiment analysis from RateMyService Surveys drove faster initiatives to improve service delivery. Governance emphasis in the testimonial centers on using the solution to operationalize feedback loops between customers and service operations in Kenya.
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Brightermonday Kenya | Professional Services | 175 | $3M | Kenya | RateMyService | RateMyService Surveys | Survey and Questionnaire | 2022 | n/a |
In 2022, BrighterMonday Kenya implemented RateMyService Surveys, a Survey and Questionnaire application. BrighterMonday deployed RateMyService Surveys across its Kenya operations to collect customer feedback at multiple touchpoints, with insights surfaced through dashboards and automated sentiment analysis to support customer experience and CRM workflows.
The implementation centers on survey orchestration across touchpoints, dashboarding for aggregated insight, sentiment analysis for qualitative feedback, and reporting to operational teams. RateMyService Surveys functions included configuration of question flows, automated feedback capture at transactional and post-engagement moments, and visualization layers that present sentiment and response trends to business users.
Insights from RateMyService Surveys are consumed by BrighterMonday’s customer experience teams and used to inform CRM-driven follow up and service improvement activities across Kenya operations. The vendor testimonial for this deployment appears on RateMyService’s Kenya site, reflecting a SaaS adoption narrative rather than a detailed rollout timeline or partner engagement details.
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Chloride Exide Kenya | Retail | 380 | $70M | Kenya | RateMyService | RateMyService Surveys | Survey and Questionnaire | 2022 | n/a |
In 2022, Chloride Exide Kenya implemented RateMyService Surveys. The RateMyService Surveys deployment targeted the companys retail customer feedback program under the Survey and Questionnaire category, with the explicit purpose of improving how Chloride Exide gathers and responds to customer feedback across its Kenya operations. The implementation centrally supported customer service and retail sales functions, with captured feedback feeding frontline service processes and used to inform CRM related activities. The vendor testimonial documents links between the survey program and improvements in revenue and customer service.
Configuration emphasized standardized questionnaire design, multichannel feedback capture, real time reporting dashboards, and response management workflows consistent with Survey and Questionnaire platforms, enabling structured escalation of issues to customer service teams. Operational scope was focused on Chloride Exide Kenyas retail operations in Kenya, where survey outputs were used to prioritize service responses and refine customer facing processes. Governance changes included routing customer feedback into existing service workflows and instituting periodic review of survey data by operations and customer experience stakeholders.
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Buyer Intent: Companies Evaluating RateMyService Surveys
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